Annila Posted January 22, 2016 Share Posted January 22, 2016 Let me get this straight, you add servers to this game, and expect players to migrate to other servers to relieve server load, but then you have to wait 7 days to delete a character? And to top it off, we only get 2 free character slots to Asia's 3? I'm pretty mad. Link to comment Share on other sites More sharing options...
Keawen Posted January 22, 2016 Share Posted January 22, 2016 Depends on the level of your character could be 5 minutes also. Link to comment Share on other sites More sharing options...
SqL Posted January 22, 2016 Share Posted January 22, 2016 I think they assume that if you have a high level character, you won't be switching servers? That sounds logical, but still. BTW, what level was the character that was taking you 7 days to delete? just out of curiosity. Link to comment Share on other sites More sharing options...
Annila Posted January 22, 2016 Author Share Posted January 22, 2016 My character is lvl 17. It only took a couple days to get that high, and I just wanted to try out a class. Now that I have a good idea of how the class plays, and the server I was on is one of the heavily populated ones, I figured I'd try another class on a newer server. Guess I'm done with this game for a week, though. Orrr I could just go back to the other games I was already playing because it's such a huge hassle to even log in to this game. It's like this game doesn't want me to play it. Link to comment Share on other sites More sharing options...
NCSOFT Lock6 Posted January 22, 2016 NCSOFT Share Posted January 22, 2016 Hi, The time it takes to delete a character was implemented as a countermeasure to accounts being compromised. We are looking at this closely and taking player feedback on board. Link to comment Share on other sites More sharing options...
DeaHamlet Posted January 22, 2016 Share Posted January 22, 2016 5 minutes ago, Lock6 said: Hi, The time it takes to delete a character was implemented as a countermeasure to accounts being compromised. We are looking at this closely and taking player feedback on board. Trust me, you want to keep this in. Sega wanted to be all lazy and didn't have it... Until they had enough of all the people who deleted by mistake or got hacked etc wanting all back. Keep it in. Maybe 7 days is excessive. But at least 24 hrs past certain level is wise. Link to comment Share on other sites More sharing options...
Keawen Posted January 22, 2016 Share Posted January 22, 2016 Don't forget at level 15 is also when u can use most chat channels so if it was lowered gold sellers would delete character after characters even more quickly. Link to comment Share on other sites More sharing options...
Brimflamme Posted January 22, 2016 Share Posted January 22, 2016 how do you even delete chars? i dont have an option for it in my character menu Link to comment Share on other sites More sharing options...
Colander Posted January 22, 2016 Share Posted January 22, 2016 easy solution, buy character slots, thats what they want you to do in this glorious free2play game lol Link to comment Share on other sites More sharing options...
Liriq Posted January 22, 2016 Share Posted January 22, 2016 You really need to ease off this at least for a few days. Locking people in to high population servers for a week just means the queues will not get much better any time soon. I made a new character on one of the newer servers and loved getting right in to play the game. I have another level 20 character I want to delete and just start fresh on the new server but being forced to wait 7 days is illogical at this stage in the process. You need to give people a week or so to figure out where they want to be before locking them in. Link to comment Share on other sites More sharing options...
and_rea Posted January 22, 2016 Share Posted January 22, 2016 What about create a new account and use that? If you have only 2 slots that means you are freeloader, so you didn't have to lose any premium item. Make another account... 4 slots, 2 + 2 !!! Link to comment Share on other sites More sharing options...
Madrid252 Posted January 22, 2016 Share Posted January 22, 2016 2 hours ago, Lock6 said: Hi, The time it takes to delete a character was implemented as a countermeasure to accounts being compromised. We are looking at this closely and taking player feedback on board. Probably you may think about an insta-character delete with email verification. Without email verification keep the 7 days. Link to comment Share on other sites More sharing options...
Bril Posted January 22, 2016 Share Posted January 22, 2016 3 hours ago, SqL said: I think they assume that if you have a high level character, you won't be switching servers? That sounds logical, but still. BTW, what level was the character that was taking you 7 days to delete? just out of curiosity. Except level 15 isn't exactly "high level", you can make that is a few hours. There is no reason to have a pending delete period of more than 5 minutes. If the concern is about hacked accounts and character deletion, that is why you have server backups. A seven day wait period is beyond stupid. Link to comment Share on other sites More sharing options...
Benitora Posted January 22, 2016 Share Posted January 22, 2016 3 hours ago, Lock6 said: Hi, The time it takes to delete a character was implemented as a countermeasure to accounts being compromised. We are looking at this closely and taking player feedback on board. +1 A lot of Games do this for the same reason Lock6 stated and i personally think its much better to wait 7 days for a character to Delete than having to go through Character Retrieval with the Support team because your account was hacked. Link to comment Share on other sites More sharing options...
CnEY Posted January 22, 2016 Share Posted January 22, 2016 I agree with Liriq and Madrid. It seems like this should be verifiable by other means e.g. email confirmation and not require the 7 day wait period, and such a period effectively prohibits the re-creation of any medium/high-level characters (or groups) on a server with lower population. This only reinforces that the new servers really only benefit new players who don't have any existing commitments / sunk costs, and will not help any existing players (or friends of existing players) at all, as they'll have the same crappy queue times as always. Link to comment Share on other sites More sharing options...
Adeptguy Posted January 22, 2016 Share Posted January 22, 2016 7 hours ago, Lock6 said: Hi, The time it takes to delete a character was implemented as a countermeasure to accounts being compromised. We are looking at this closely and taking player feedback on board. My feedback would be that you keep the 7 days (168 hours) for a lvl 1 character, then lessen the period required for deletion of character to immediate deletion at lvl 45 (0 hours). For this system to be able to combat gold sellers you can choose to go for an exponential distribution (see below). So in the beginning it still takes a long time but at higher lvls it gets exponentially easier to delete it. This graph is just an example. Link to comment Share on other sites More sharing options...
Mikhail Posted January 22, 2016 Share Posted January 22, 2016 24 hours seems to be enough. It gives people time to come back if they happen to work and stuff to see if they got hacked. There is absolutely no reason for it to be a strong 7 days. Link to comment Share on other sites More sharing options...
EhUEHUHE Posted January 22, 2016 Share Posted January 22, 2016 7 hours ago, Annila said: Let me get this straight, you add servers to this game, and expect players to migrate to other servers to relieve server load, but then you have to wait 7 days to delete a character? And to top it off, we only get 2 free character slots to Asia's 3? I'm pretty mad. How mad exactly are you right now? Link to comment Share on other sites More sharing options...
AndreiBratu Posted January 22, 2016 Share Posted January 22, 2016 31 minutes ago, Mikhail said: 24 hours seems to be enough. It gives people time to come back if they happen to work and stuff to see if they got hacked. There is absolutely no reason for it to be a strong 7 days. True. no more, no less, 7 days would be enough to think about deleting a character or not. I had a level 5 character and it took 10 minutes to delete it, so I guess it depends on the level the respective character is. Link to comment Share on other sites More sharing options...
Yui Posted January 22, 2016 Share Posted January 22, 2016 When a character reaches level 15 or above it will take 1 week to delete them. If they are below 15 it will take 5 minutes. The reason is to stop accidental deletion. The time may seem long, but the fact support doesn't need to deal with a bunch of restore my character lets them focus on the more important things... like restore my item... Eh, at least you have to be pretty positive you want your character dead to wait 7 days. Link to comment Share on other sites More sharing options...
Piper Posted January 22, 2016 Share Posted January 22, 2016 7 hours ago, Lock6 said: Hi, The time it takes to delete a character was implemented as a countermeasure to accounts being compromised. We are looking at this closely and taking player feedback on board. Gold sellers who hack accounts do so to sell items for gold or use the character to farm resources and sell them on the market. They don't routinely delete the toons. Now maybe if you *cricket* someone off and they target and hack you your character might get deleted. But is this really a problem?? Am I missing something? Link to comment Share on other sites More sharing options...
nymx Posted January 22, 2016 Share Posted January 22, 2016 this is retarded. they dont want to deal with restoring characters? let them do what blizz did in wow. once per month u get a free restore other than that ur *cricket*ed. the first week shouldve been no limits on deleted characters since everyone wants to try all the classes. and no 15 lvls doesnt really show u shit. Link to comment Share on other sites More sharing options...
Random Posted January 22, 2016 Share Posted January 22, 2016 They're only doing it for those that have paid money for their characters to not be deleted right away and for people reporting bot accounts. If you spent hundreds of dollars of a character I'm sure you'd be pretty upset if someone hacked you and deleted all of your stuff and had to wait weeks-months to get it back. If it really bothers you to wait 7 days, you're better off making a new account and starting over like that or spending 5 bucks for a character slot. Time or money your choice. Link to comment Share on other sites More sharing options...
Infidel Posted January 22, 2016 Share Posted January 22, 2016 I've had games with a 24 hour control and it was annoying but acceptable. 7 days is too much. Link to comment Share on other sites More sharing options...
Nachtdrache Posted January 23, 2016 Share Posted January 23, 2016 Seeing as I have no open character slots because I'm waiting for level 15-20 chars to be deleted they need to implement some way to bypass the 7 day wait timer or make the level range higher. You can do 1-20 in like 3 hours chars below 20 or 25 should not have this ridiculous wait timer. Link to comment Share on other sites More sharing options...
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