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  1. Last week
  2. How It Works Hongsil's Treasure Draw will be available for 30 minutes at the start of every hour. The opening, time, and duration may be adjusted during the event period. You’ll find the Treasure Draw icon on the bottom of your screen where your mail and other icons are. Clicking this icon will bring up the Hongsil’s Treasure Draw screen. The main Treasure Draw screen will present you with 100 squares. Enter the draw using up to 10 Hongsil’s Treasure Keys. You will be randomly assigned one spot on the board and a random number per key you use. Every two minutes, or when 100 keys have been used across the entire server, the draw is completed. Each number on the board will automatically be assigned a random rank, and the rank determines how many Hongsil’s Treasure Coins will receive. If you get ranks 1, 2, or 3 then you’ll get the Overloaded Treasure Draw Cache, Loaded Treasure Draw Cache, and the Treasure Draw Cache respectively. Each of these Caches contain Hongsil’s Treasure Coins as well as bonus items. There are two extra ways to earn bonus Coins. One number from the draw will be selected as Hongsil’s Choice and a bonus amount of Coins will be given to the person that had that number. Also, a row or column will be randomly selected (and highlighted in purple). If your number happens to fall on this purple line you will receive additional bonus Coins. Everyone who participates in the Treasure Draw will receive something! In addition to earning Hongsil’s Treasure Coins, you’ll be able to get guaranteed Bonus Rewards! These Bonus Rewards are available to you based on how many Hongsil’s Treasure Keys you use during the span of the event. The rewards go up to 800 keys used but won’t reset if you use more than that. Check out the full list of rewards in-game!
  3. I just want to say regardless of how many replies a post has it's going to be read by us here on the forums regardless. That being said, we asked the development team to lower the amount of Pearls needed for the Dark Hearts but they felt no adjustments were needed. Please continue to share feedback and we'll make sure it's forwarded up. Thanks.
  4. Starting on February 19, 4:00 a.m. PST / 13:00 CET, all servers will undergo maintenance for approximately 4 hours and 45 minutes. An in-game notice will be given 30 minutes prior to the maintenance starting. Below is the list of changes introduced within the update: 6.5 Shroud of the Assassin Patch Notes Routine server maintenance and modifications For server status updates please follow the @BladeAndSoulOps Twitter account. Tweets by @BladeAndSoulOps
  5. Additional Slot Voucher bug

    Greetings UltimaST, Please submit a ticket to our Support team on this issue, so they can collect more information and forward it to the appropriate team members for a closer look. You can reach them via the Support tab above. Thank you!
  6. No mouse control

    Hi Myasaki, Did you update Support on the situation ? I would advice doing so as the fact a clean reinstall fixed it only for it to come back might give them a new perspective on the issue.
  7. Game won't start or closes without error

    Hi Yello1234, Have you contacted Support at all ? They might be able to troubleshoot the issue for you: https://support.bladeandsoul.com/
  8. Chat Box Bug poll question for everyone:

    Greetings everyone, We are sorry you are encountering this issue. There have been previous discussions on this topic, for example: As mentioned there, if none of the steps listed help you solve this, we would still like to ask you to report your details to our Support team. They can forward said details to the appropriate team members for further investigation. Thank you!
  9. New Justice Emblem

    Hello No namen, You can contact them by email: support@bladeandsoul.com Regards, Amraith
  10. UE4 character creator for na/eu

    This would be sweet and it does look great but we don't have any plans for this to come out. Onward to UE4!
  11. Earlier
  12. Where is Producer's letter?

    I can assure you we aren't waiting for them to announce anything before we're aware as we have all the information from the dev team, we're waiting on them to answer some questions for us. As Linda stated in the live stream they have been extremely busy with launching their Frontier server but we're going to have something soon. Unlike every other region, the NA and EU regions cover a lot of area and a lot of time zones. Due to this, the dev team suggested restricting the playable time to times where there was the most activity. There were times in the middle of the night where people were unable to find matches, or wait a very long time, and it's to prevent that from happening. There are obviously people playing at all times, and some people may not find the current times convenient wit their schedule but this is the reason.
  13. Where is Producer's letter?

    We're doing more than a normal Producer's Letter, that's why it's taking longer. Due to this, it's taking longer than expected, and we're sorry about that.
  14. A la date et heure suivante, nous effectuerons une maintenance de tous les serveurs. Blade & Soul sera indisponible pendant la durée de la maintenance. Nous vous invitons à consulter régulièrement ce fil de discussion pour en savoir plus sur l'évolution de la situation. [Date et heures] Le mercredi 12 février de 13 h à 16 h (heure de Paris) * La durée de la maintenance est sujette à changement. [Serveurs affectés] - Tous [Détails] Maintenance et modifications de routine Veuillez nous excuser pour la gêne occasionnée
  15. Starting on February 12, 4:00 a.m. PST / 13:00 CET, all servers will undergo maintenance for approximately 3 hours. An in-game notice will be given 30 minutes prior to the maintenance starting. Below is the list of changes introduced within the update: Routine server maintenance and modifications. For server status updates please follow the @BladeAndSoulOps Twitter account. Tweets by @BladeAndSoulOps
  16. Heya, you might find that topic useful:
  17. Starting on February 5, 4:00 a.m. PST / 13:00 CET, all servers will undergo maintenance for approximately 2 hours and 45 minutes. An in-game notice will be given 30 minutes prior to the maintenance starting. Below is the list of changes introduced within the update: Routine server maintenance and modifications. For server status updates please follow the @BladeAndSoulOps Twitter account. Tweets by @BladeAndSoulOps
  18. February Store Update

    The Hongmoon Store has been stocked with limited-time bundles—get them while you can! Details: https://www.bladeandsoul.com/en/news/february-store-update/
  19. Platinum Wintraders

    As Hyunkel said, please submit a ticket with all of the details to the support team as they have the tools to investigate. Those of us on the forums don't have the ability to see any of the details so we can't provide assistance here.
  20. Where is Producer's letter?

    It's coming. We're not delaying it because we want to. We're working on a few things, crossing our I's and dotting our T's so to speak.
  21. Master Hong's Warm Wellcome back letter?

    Greetings SweetFX, Did you submit a ticket to our Support team yet to help you trouble shoot? You can submit a ticket via the Support tab above.
  22. Auto fishing broken..

  23. Platinum Wintraders

    Hi everyone, Just cleaned the topic a bit. Please keep in mind that accusations against other players is a violation of the forum's Code of Conduct. Discussing inappropriate behaviors in order to bring attention to the issue is fine, but if you believe that a specific player is violating the terms of service, please submit a ticket to Support with as much evidence as possible. Thanks ~
  24. Chat box bug

    Greetings everyone, As you mentioned, this has been an issue for certain players for a while and we have tried to replicate it through our QA team. That's why I would like to ask you to share you findings with our Support team, who then can forward said findings to the QA team again with the hope that they would now be able to replicate it. Especially after you completed all the suggestions I shared with you without any success. I know, this takes time out of your day, but ultimately, this is the only way we can continue trying to get to the bottom of this.
  25. Way of the Warden: Part 5 Bug.

    Greetings everyone, Please feel free to contact our Support team with details of what you are encountering. You can reach them via the Support tab above.
  26. Hello all, An issue was discovered regarding the delivery of Resurgence Token Fragments from the Daily Dash. To fix the issue, we must reset Daily Dash for all players on Yura (NA). The reset will occur on Friday, January 31 at 11 a.m. PST. The game server will not be impacted but you will need to restart your game once the fix is complete. Thank you!
  27. still not fixing the auto fishing?

    We're waiting for a fix for this from the development team but we don't currently have an exact date when we will be pushing it out. Once we know for sure we will update you all.
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