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  1. Last week
  2. launcher not opening

    Greetings WildScorpion, Have you already tried contacting our support service? They might be able to help you. -Leto
  3. Starting on April 1, 4:00 a.m. PDT / 13:00 CEST, all servers will undergo maintenance for approximately 4 hours and 30 minutes. An in-game notice will be given 30 minutes prior to the maintenance starting. Below is the list of changes introduced within the update: Routine server maintenance and modifications. Fixed Sandstorm Temple Bracelet Chest giving "Invalid Item" error for Zen Archers. Fixed incorrect purchase limits Ebon Realm Remnants. Removed Blood Oath outfit that was unintentionally added to the Dragon Express Shop Fixed an issue where Destruction Gunslinger's "Way of the Distruction" passive ability did not trigger with Awakened Bullet Storm. For server status updates please follow the @BladeAndSoulOps Twitter account. Tweets by @BladeAndSoulOps
  4. We will update the article to provide more clarity but the battle points bonus starts tomorrow after the maintenance and will end on April 22.
  5. cant create new accounts.

    Greetings sjanjia, Please ask your friends to email our Support team, so they can take a closer look. Support can be reached directly via email to
  6. Earlier
  7. stuck in loading screen for training room

    Greetings, Please feel free to reach out to our Support team for some trouble shooting assistance. You can submit a ticket via the Support tab above.
  8. Hello Shadowlshtar, Unfortunately, the forums are not the appropriate place for this problem. Only Customer support can help you. Regards, Amraith
  9. Cannot create account

    Greetings alfa911, You can submit a ticket right here by clicking the Support tab above. If that does not work, you can email them directly at
  10. Ebon Realm Ramnant

    Greetings everybody, Please refer to this post:
  11. Hello everyone, There's currently an unintended issue where purchase limits for Ebon Realm Remnants carried over from a previous event. We have requested a fix to this issue from the developers, and expect it soon. In the meantime, we have added a bundle containing 5 Ebon Realm Remnants to the Hongmoon Store for 0 Hongmoon Coin. The bundle can be found under the Supplies tab in the Hongmoon Coin section of the store. This bundle will be limited to 1 purchase per account, and will be removed from the Hongmoon store as soon as the fix is live.
  12. Locked due to there already being discussion on this topic
  13. I'd like to see the older ones come back but Butterfly is quite new so it'll likely remain fairly exclusive. Some licenses are region restricted and then there are some we outright just cannot sell or offer in our service.
  14. Can't update the launcher

    We have identify connectivity issues coming from Virtua (and possibly other ISPs). Can you please contact our Customer Support team if you haven't already? They will assist with the troubleshooting of this issue. Thank you!
  15. Hi there, We'll reach out to the development team but it wasn't intended to be part of the update. For plans on the release of the outfit we don't have anything to share as of yet. Thank you.
  16. Thanks for the feedback. This is our first cosmetic change out in the HM Store in a long while. Seeing the current cosmetics have been on there for YEARS, it is definitely time to freshen it up. I believe we'll add more costumes later on (as in not take years to do it) as a semi-permanent addition.
  17. Hello Weqer You can find it in the Hongmoon shop.
  18. Armory chest(s) - missing stuff!

    We're reaching out to the development team for verification. Thank you.
  19. Can't update the launcher

    Hi everyone, It took me a couple tries to login here but it's working now (44% atm). Did you guys encounter the error before or after the download started ? Please get in touch with Support with every details available. The more reports the better:
  20. As many of you have requested, we’re working on bringing back some of your favorite costumes to the Hongmoon Store. We’ll be rotating out the current permanent costumes selections with these new selections that we want you to vote on! Please vote above and we’ll take the Top 10 (or more) and add them to the Hongmoon Store in April! Auf vielfachen Wunsch arbeiten wir daran, einige eurer Lieblingskostüme zurück in den Hongmoon-Shop zu bringen. Diese neue Auswahl wird das momentane Angebot ersetzen und dafür brauchen wir eure Hilfe! Gebt euren Lieblingskostümen eure Stimme und die Top 10 (oder mehr) wird für den April im Hongmoon-Shop erscheinen. Comme vous avez été nombreux à le demander, nous travaillons actuellement au retour de vos costumes favoris dans la boutique de Hongmoon. Nous allons ajouter à notre rotation actuelle de sélections de costumes ces nouvelles sélections basées sur vos votes ! Merci de votez ci-dessus et nous mettrons les 10 premiers (ou plus) dans la boutique de Hongmoon en Avril !
  21. Starting on March 25, 4:00 a.m. PDT / 12:00 CET, all servers will undergo maintenance for approximately 5 hours and 45 minutes. An in-game notice will be given 30 minutes prior to the maintenance starting. Below is the list of changes introduced within the update: 6.6 Forgotten Souls Patch Notes Routine server maintenance and modifications For server status updates please follow the @BladeAndSoulOps Twitter account. Tweets by @BladeAndSoulOps
  22. Hello Cricket, Available on Wednesday, Premium Membership (7-days) will be available to all players for 0 Hongmoon Coin. This can be claimed until April 1. We’ll also have additional special events to share with you later this week so keep an eye out for that. Stay well and keep safe!
  23. Hello everyone, there's been a few questions and a couple updates so I'll try and answer below: Gem slots will work like they have traditionally so the amount you'll get is random. The Mystic Badge is the Temple of Eluvium Badge. Soul Badge is obtained by getting a Legendary Soul Badge Exchange Token (to exchange at Junsorei) from the chests. This is the same token used in the Blade & Soulmate events. Den of the Ancient Remnant will be added to the Dragon Express along side the Nightfall Sanctuary and Scarlet Conservatory Remnants for 20 Call to Arms Tokens. We're adding a few more pieces of information to the events article to state what I said above and small changes made to the Daily Login. Thank you.
  24. Hello lagtok, Sorry to hear that. Please submit a ticket a Support concerning this issue:
  25. This event differs from HR in the following ways New map, limited player capacity, but multiple channels will open Mobs only drop Ebon Bloom Available 24h per day No entry item required, just enter the zone We'll have the evaluate with the dev team once the event is out but with the materials and items being given out, most players should see an increase in overall gear level.
  26. It's difficult to split up 12 different reward tables. Once the update is out you'll see a list of every chest at the bottom of the Dragon Express so you can see what's in each chest. Note: They are displayed with an unobtainable item just for showcase purposes.
  27. Learn more about the new events in Forgotten Souls here:
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