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Showing topics in News and Announcements, Player to Player Support, General Discussion, Dungeons, Questing, Crafting and Economy, Fan Creations , Bug Reports, Arena and Battlegrounds, Open World, Blade Master, Blade Dancer, Assassin , Summoner, Force Master, Destroyer, Kung Fu Master, Warlock, Archive, Past Maintenance Notices, Esports, Soul Fighter, Community Tournaments, Yura, Jinsoyun, Gunslinger and Warden posted by Bronn, Hime, Liinxy, Amraith, Aurinya, Youmukon, Babbletr0n, Cyan, PhoenixMitra, Ooneka, Baskerville, whippleshuffle, Sunshine, EmperorLeto, Hyunkel, Onirique or Rynara and posted in for the last 365 days.

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  1. Yesterday
  2. Welcome back! It's typically a cosmetic item from the Treasure Trove. It is tradeable once acquired (not equipped) so it's often sold through the Marketplace from other players.
  3. We have costumes that rotate through the store every 2 weeks and, like Grimoir mentioned, offerings through events. The Admiral's New Clothes Selection Chests are the chests that allow for costume selection but I must agree it needs updating or more chests like it.
  4. Last week
  5. Hello, Please be aware that using the forums to make accusations against other players is a violation of the code of conduct. If you believe that a player is violating the terms of service, please submit a ticket to the Customer Support team with as much evidence as possible and they will take the necessary action. Thread closed.
  6. @Yie@SaitoooooooooThank you both!
  7. Hello@Ioseppo TiLtEbUg, there is no "solo" or "story" option for raids. 😞
  8. Hello @SinSayer Kana, you are welcome to stream Blade & Soul! The game is rated Mature so there might be some minor gating on Twitch or YouTube side.
  9. The old chests weren't updated to include the 3rd spec item but the newer chests will have them. Thanks for ticketing in to the Support team. They should have switched out the box to the newer one for you.
  10. Hello @Yie, do you have a ticket number for this report that I can follow up with the team on? Thanks!
  11. Starting on July 21, 4:00 a.m. PDT / 1:00 p.m. CEST, all servers will undergo maintenance for approximately 2 hours and 30 minutes. An in-game notice will be given 30 minutes prior to the maintenance starting. Changes Routine server maintenance and modifications. For server status updates please follow the @BladeAndSoulOps Twitter account. Tweets by @BladeAndSoulOps
  12. Earlier
  13. Hello! The second bundle called the Login Compensation Bundle is now available in the Hongmoon Store for 0 HMC. The bundle includes: x1 Kaebi Village Ticket x10 Enchanted Ticket x1 Daily Challenge Reward Chest x1 Deluxe Daily Challenge Reward Chest x2 Daily Challenge Treasure Chest x3 Small Honing Oil Chest x1 Sparkling Ascension Stone Chest x3 Unity Token
  14. Hello Cricket, We’ve resolved the players connecting to the game yesterday after the maintenance due to an issue with the Moonlit Soul item. As previously mentioned, the Login Compensation Bundle is now available on the Hongmoon Store for 0 Hongmoon Coins. It’ll be available until July 21, once per account. The bundle includes: x1 Kaebi Village Ticket x10 Enchanted Ticket x1 Daily Challenge Reward Chest x1 Deluxe Daily Challenge Reward Chest x2 Daily Challenge Treasure Chest x3 Small Honing Oil Chest x1 Sparkling Ascension Stone Chest
  15. Hi, are you still experiencing any crashes? It would help us if you can please tell us when and where the crashes happen, so we can investigate this.
  16. The Blade & Soul game servers are back online! Thank you all so much for your patience, and don't forget to grab your compensation bundle in the Hongmoon Store! The second compensation bundle for players that were affected by the login issues caused by the Moonlit Soul item will become available later today.
  17. The Blade & Soul game servers are back online! Thank you all so much for your patience, and don't forget to grab your compensation bundle in the Hongmoon Store!
  18. All game server should be offline now for the emergency maintenance. We are aiming for the downtime to be around 2 hours.
  19. Hi all, thank you so much for your patience so far. All game server should be offline now for the emergency maintenance. We are currently estimating the downtime to be 2-3 hours. As for the second compensation bundle for players that were unable to login with their characters: You won't need to enter a ticket for this, we will make the second compensation bundle available later today, and we will keep you updated on it.
  20. Hello all, The maintenance has been scheduled for 2:30 a.m. (11:30 a.m. CEST) and will last approximately 2 hours. The schedule may change and we'll update you if it does. There will be a bundle in the Hongmoon Store for the additional downtime. There will be another bundle for affected players available later today. Thank you!
  21. There will be an unscheduled maintenance today, Thursday, July 15 starting at 2:30 a.m. PDT (11:30 a.m. CEST) to address the issue with players getting the ‘System Err (300 : Server Authentication Failure)’ related to the Moonlight Soul item. The maintenance will last approximately 2 hours. An in-game notice will be given 30 minutes prior to the maintenance starting. Due to the the additional downtime, a 0 Hongmoon Coin bundle will be available on the Hongmoon Store for one week. The bundle includes: x1 Orb of Ascension x2 Superior Reputation Charm x20 Honing Oil
  22. Outside of the current issue, the item was removed because the event is over. The item is also no longer upgradeable or salvageable.
  23. Hello all, There will be an unscheduled maintenance to address this issue but the earliest we can bring the server down is tomorrow morning. We're still finalizing the schedule along with all the other moving parts to needed to address this. We understand many of you have not been able to play today and we apologize for that. While we can't give you the time lost, we will have a free bundle tomorrow after the maintenance for affected players. Thanks again for bearing with us.
  24. Hello all, Today after our game update, many of you have reported the error ‘Disconnected from server. ‘System Err (300 : Server Authentication Failure)’ preventing you from logging into the game with some of your characters. We believe the error is caused by an issue with Moonlight Souls – Stage 2 through 5 event item and are working on a fix to address these items as soon as possible. Our next step is to resolve this issue during an unscheduled maintenance—which is currently scheduled for tomorrow. We understand during this time you will not be able to log into your affected
  25. @BM Ahri The rewards are distributed. Please relog to see if you haven't already!
  26. We're confirming the solution and are taking next steps to address the issue. We're aiming to resolve the issue as soon as get the necessary files to apply. Thank you for bearing with us. We'll post another update as soon we're set to deploy the fix.
  27. Thank you all for your replies. We are investigating the Moonlit Soul item as the cause.
  28. We're checking through to see what the cause is. Can I also get the name and server of the character that can't log in?
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