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Greetings, If you're looking for posts from NCSOFT staff, the best place to look is in the Devtracker. You'll find many responses to frequently asked questions and information on game updates. Hope that helps!

Greetings, Please be aware that creating threads or posts designed to troll or flame your fellow forum users is against the forum code of conduct, and can result in the suspension of your forum posting privileges. This thread is now closed. Thank you.

Greetings all, This is a reminder that discussing forum moderation is against the code of conduct, and can result in the suspension of your forum posting privileges. Please keep your posts on topic. Thank you.

Greetings, Sorry to hear that your account was compromised, you can find a good summary of what to do along with some good security tips here. Once you have submitted a ticket Customer Service will be able to help you recover your account. Personally I would advise that you scan for malware on your computer and then change all of your passwords for something you have never used before as soon as possible. Hope that helps.

Greetings, Since this discussion is long since over and the new post is incorrect, this thread will be closed. Thank you all for your feedback. Regards, Team Blade & Soul

Greetings, This forum is for the discussion of Blade & Soul, please be aware that trolling and otherwise harassing your fellow players and forum users is against the forum code of conduct. This thread is now closed. Regards, Team Blade & Soul

Greetings, Thank you for warning your fellow forum users about this kind of activity, and thanks to everyone who reported the original posts. We've removed the link in this post as well, and in future we would ask that users avoid sharing links of this type even for 'PSA' reasons as there is a fine line between this and simply advertising them. Thank you.

Hi, Sorry to hear you're having trouble with your NCoin purchase. It looks like something has gone wrong along the way, if you let me know your ticket number we can help. Thank you for your patience.

Bonjour ! La maintenance est désormais terminée et tous les serveurs sont disponibles. Bon jeu !

Greetings, The maintenance is now over and all Blade & Soul servers are available! Thank you.

Hi, Account sharing is a serious violation of the User Agreement, and will lead to the account in question being closed entirely. I hope this helps to clarify the situation for you.

Hi, If you send me a private message I should be able to help you change your forum display name back to your old one.

Greetings, The maintenance is now over and all Blade & Soul servers are available! Thank you.

Hi, It looks like your account has been compromised. If I was you I would use a tool like Malwarebytes to scan your PC for anything that shouldn't be there, then I suggest that you change the password on your email account to something you have never used before, and consider using the mobile authenticator if you can. If you cannot log in to your account you can still submit a ticket by sending an email to support@bladeandsoul.com Hope that helps.

Hi, If you've already submitted a ticket then Customer Support will help you as soon as they are able. For the time being I would suggest that you change the password on your email account to something you have never used before, and consider using the mobile authenticator if you can. If you cannot log in to your account you can still submit a ticket by sending an email to support@bladeandsoul.com Hope that helps.