Maybe cause if you follow the game for a long time like me for example you can see how much effort they put into the game and personally i dont think a company thats not trying should earn alot of money.
Where are the needed balance patches for PVP ? Why do we have time restrictions in pvp resulting in bronze ques where you can find platin players (tag team), why do i not have 60 fps while raiding with I7 9700k ?, why do we never see answers from hime or someone else on important topics ?, why are cheaters and system abusers not getting punished ?, why cant we farm the stuff we need in a reasonable ammount of time ?, Why cant we skip pve or pvp depending on what gamemode we want to play ?, why is not a single request like class ranking instead of char ranking in pvp ?, why did they remove BR even tho their KR dude in Q&A talked like we still have this gamemode ?
I only buy Premium but even that not with real money. Sadly people still buy like thousands of trove keys this way NC dosent even need to act they can just put in more casher stuff to earn what they lose from the quitting players.