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I've sent a multitude of tickets with replies ranging from "we're sorry, please use your Restoration Token to get a refund" to "we're sorry, please post to the forums for the community team to gather and send to developers to see" so I'm creating this thread with the intention of informing players of a list of items that do not work properly and that should be avoided. Rather than flood support with tickets and receive copy/paste responses that don't answer said tickets, I will just update this list as things are put into the Known Issues page and/or finally "fixed" in-game. Feel free to add others you've found and verified. (updated 2020-09-01) Conservatory Dumpling Soul Fighter Liberty Soul Badge + fused Legendary Warlock Blue Moon Soul Badge + fused Legendary Warlock Demoncaller Soul Shield <-- was added to Known Issues Warlock Tribute Soul Badge + fused Legendary

The problem is the queue isn't dead. I was "matched" in 2s in each of the cases hence my complaint that it's not looking at all--especially if it finds me the same player back-to-back multiple times. I've had rematches with a Destro 4x, a KFM 3x, another KFM 2x, a SUM 2x, a BM 3x, and another BM 3x in the last week alone.

At what point does matchmaking work? I keep getting matched with gold ranked players and I have yet to break 1500 points, let alone the 1600 to get gold myself. The queue time of just 2 seconds to instantly match with a gold rank makes me wonder if the game is looking for matches at all. The worst part is when I get the same player back-to-back (4 times consecutively with one of the top PvPers in one case). Is this the norm in Arena? To constantly fight gold-ranked players instead of those ranked similarly around me is off-putting. To make matters worse, losing to a higher rank lowers my points so much. It'd make sense if we were able to gain their rank for beating them, but that's not the case at all. I won against a gold-ranked player once and only received 31 points. But for the most part, wins net me only 11 or 12 points, whereas losses are anywhere from 34 to 58. That means even with a 3:1 win ratio, I would not break even and would continue to have a deficit. Am I to believe everyone ranked gold has at least a 4:1 win ratio? Winning a close match awards you 11 points: https://p20.zdusercontent.com/attachment/649913/L6ugtBDaQcFeThTVRXn709SHd?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..pi_E8DTaPZndCHirybfkdw.Ll0GdxSYxkcaUMNpmMT8uB2uBajcdYmQ4b5g6NH7fxWtvB7DbvPo5K4RSmCoqD7_ZXmM6JRVz9ehvka35grDkCYj2izRopNggUmNWZSehgQw-b8OTDRjXkWVLxZebvBpc-vdec2hqfHBFWl6KpsFG8bFSfgMx4FkCfRPbqVa78B1ej5k8YEgnIDSVzWQOrkGwWRb20G_a-zrBR4x8PiywXap26RTQZSx116xFU5V1uvSM_HrzCNdFDKmDajNTM2Xxn4ZaDmnvOdRQ6GhckL6arkdCRlyI07iop264fVCc38.fii-Z2ijk0VdaCay0s_sKA Losing a close match means you lose 34 points: https://p20.zdusercontent.com/attachment/649913/l4yYm6Tw9UjX7dDDe8ylBxwGV?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..nbt8HGOeqLpdYZ2rCL7HEg.kksPVWEh0TvL5WfPmn8-lrywUp9kUuG0-z7Un9X57J1kpTk92o5LEMyilEBuPNhbGj4jOwOo6l-cYM2er9n4jcEz0iGUlBccirt4hIo0TmudlhyNA5AGoE-N_LkUzI0W6qK3ZK8tesbAGtSCXygR5ZY1iKAWVNe0Og-fgYBin3Z6URq7rxy_-cAQz96ObBY-dtxv52QQZOIqJ3vKDQ3L5nFaLcgV1Pola7xOpafaPu6FldP1kf_6Gt_VfEU6d2KGLqnrTaXVArIAc7SQfo-jSdDXLEtt0jtzvp528HC85_k.PBLaDxyP_4sU15s773OYbQ

That's the thing. One would have already spent gold (as a F2P) to skin the pet aura in the first place. Now that it's expired, they'd have to pay just to remove the skin in order to exchange to the new pet aura as there is no way to keep and upgrade the old one. All that only to pay, yet again, to skin the new pet aura--which shouldn't be a thing in the first place (basically White Orbs all over again).

Note: This is specifically for the F2P players as it does not affect those with Premium--not sure if those with Premium would care and/or notice. With this Storm of Arrows update, the older pet auras are now expired. Players with lower level pet auras (eg. those just returning, those who had only just finished the story recently, etc.) that had skinned their auras are either stuck with keeping their old pet aura (which are no longer upgrade-able) or forced to spend gold to remove the skin, exchange to the new pet aura, only to skin it again for even more gold (keep in mind that the majority of dungeon gold rewards are now halved). The players with alts are also probably unaffected because most would not spend gold to accessorize yet another character. So for all the other F2P players, how are you dealing with this?