Mantelis Posted August 24, 2016 Share Posted August 24, 2016 I tried to send some stuff to an alt per email and it asks me to charge Ncoins. Did it reset everything and u need to charge again or is it a bug? cuz I've charged ncoins on every alt and I had no prob sending items to them until this patch. Link to comment Share on other sites More sharing options...
slinky650 Posted August 24, 2016 Share Posted August 24, 2016 Same thing, can't send mail without charging ncoins - yet I have charged Ncoins a couple of weeks ago!!! Hope it is a bug - either that or NCSoft are pulling a fast one to make us spend more money :( Link to comment Share on other sites More sharing options...
kitcalie Posted August 24, 2016 Share Posted August 24, 2016 hmm I just sent something to my alt just fine. Might have to send in a ticket to ask what is going on with it =/ My NCoin charge was back in beta for the cheapest beta pack. Maybe it has something to do with when you charged and for some reason it screwed up after a certain date? Link to comment Share on other sites More sharing options...
Cailleach Voidless Posted August 24, 2016 Share Posted August 24, 2016 I have the same issue. I charged like 60 bucks on NCoins and 30$ on membership and my mail got disabled today. Link to comment Share on other sites More sharing options...
Otasi Posted August 24, 2016 Share Posted August 24, 2016 It's a bug guys, you can't send out mail to anyone. Link to comment Share on other sites More sharing options...
Shelly Posted August 24, 2016 Share Posted August 24, 2016 It works for me though I never charged any ncoin. I guess it might be bugged for people who charged ncoin. :/ Link to comment Share on other sites More sharing options...
NCSOFT Liinxy Posted August 24, 2016 NCSOFT Share Posted August 24, 2016 Hello everyone, The development team is investigating the issue with mailing items to characters and will be pushing out a fix as soon as they can. Link to comment Share on other sites More sharing options...
Slyce Posted August 24, 2016 Share Posted August 24, 2016 1 minute ago, Rukkirii said: Hello everyone, We are aware that players are unable to mail to characters that aren't on the account. The development team is investigating the issue and will be pushing out a fix as soon as they can. Actually I'm unable to send any mail at all even to characters that are on my account. Should I send a ticket or just wait? Link to comment Share on other sites More sharing options...
kitcalie Posted August 25, 2016 Share Posted August 25, 2016 I shouldn't have said anything I caught the bug. I can not mail to anyone lol Link to comment Share on other sites More sharing options...
cokaine Posted August 25, 2016 Share Posted August 25, 2016 i remember back in january when ncsoft said not being able to send items to alts without charging nc coins was a bug, but here we are in august and now this happens Link to comment Share on other sites More sharing options...
NCSOFT Liinxy Posted August 25, 2016 NCSOFT Share Posted August 25, 2016 18 hours ago, Slyce said: Actually I'm unable to send any mail at all even to characters that are on my account. Should I send a ticket or just wait? Thanks for the clarification! You caught me as I was editing my response but I will ensure the team looks into mailing characters onto the account as well. Link to comment Share on other sites More sharing options...
kytt Posted August 25, 2016 Share Posted August 25, 2016 Thank you Rukkirii. I want to stress that if this problem is not resolved with a couple of days, the game will be essentially unplayable for me. Being able to mail upgrade mats and other necessary item collections to my alts for storage or their gear upgrades is really important. To have to toss earned items I want to keep and I'd normally mail is rather unacceptable. I feel that this update was a huge step forward in your team responding to player problems but is heavily undermined by accounts apparently being accidentally reset removing mail privileges. I've been waiting for this update so I can finally upgrade my weapons but most of my upgrade mats are locked on a same-account alt. To clarify what is happening: when in the mailbox, the option to "write" is inactive (grey). If I use "reply" to open a blank mail, the "send" button is inactive. I even made a small NCoin purchase to gain access and it did not work. I hope this issue is figured out quickly and we won't have to wait for the next scheduled downtime to see this issue corrected. Link to comment Share on other sites More sharing options...
Slyce Posted August 26, 2016 Share Posted August 26, 2016 I was able to send mails to my alts yesterday. Trying to send to someone else still does not work - I get the "please buy NCoin" message. The "send" button will be greyed out until you enter the character name and input either some text or items. The "send" button will be available only after the mail is valid in this way. So only the "write" button does not work (before it opened the mail form) If you have something in your mailbox, you have to go to the blocked mail tab to open the mail form. Link to comment Share on other sites More sharing options...
CheungRR Posted August 26, 2016 Share Posted August 26, 2016 Glad there is a post already about it and a Manager have looked into this... I was just confused because both me and my girlfriend couldn't use mail, as someone stated above, even to character on same account. Waiting for a fix! Link to comment Share on other sites More sharing options...
Amakata Posted August 27, 2016 Share Posted August 27, 2016 Mail issues need to have higher fixing priority. 2 days and still no fix- how can that even be? It's no longer just limited to bugs trying to use the mail but now it also requires you to spend NcCoins (as stated as well in other threads) - as if we never did before! It's especially annoying because there isn't implemented any account tab (still wondering why not) so you can't share anything with your alts, Link to comment Share on other sites More sharing options...
Lunakitty Posted August 27, 2016 Share Posted August 27, 2016 Buying NCoins won't remove it either. Link to comment Share on other sites More sharing options...
SayhaSeer Posted August 27, 2016 Share Posted August 27, 2016 For me It allows to send mail to my alt Characters, but Cannot send to other players. Link to comment Share on other sites More sharing options...
Mic Posted August 27, 2016 Share Posted August 27, 2016 Same can't email Link to comment Share on other sites More sharing options...
RexCordium Posted August 28, 2016 Share Posted August 28, 2016 Why isn't this fixed yet? Link to comment Share on other sites More sharing options...
XiChuan Posted August 28, 2016 Share Posted August 28, 2016 Still no fix? Link to comment Share on other sites More sharing options...
Hanzō Posted August 29, 2016 Share Posted August 29, 2016 Don't know why you guys have this issue. Could send before and can send now (never charged NC) Link to comment Share on other sites More sharing options...
DirectorTseng Posted August 29, 2016 Share Posted August 29, 2016 This is starting to get ridiculous, how about they just remove that damn need to buy Ncoin, it's not stopping the bots they just spend $5 and boom they can spam people with mail or send gold via it. My premium reupped on one account which is the only reason I can send mail on my new main.. but my main crafter which is on a 11 year old NC account (which means years of paying to play Lineage 2) can't send mail to anyone. Link to comment Share on other sites More sharing options...
XiChuan Posted August 29, 2016 Share Posted August 29, 2016 5 hours ago, Hanzō said: Don't know why you guys have this issue. Could send before and can send now (never charged NC) Same here, when i first charged NCoin, i couldn't use mail, then contacted support and according to them, they made some "adjustment" to my account, then i could use mail again, after that i charged ncoin more 2 times, and now i'm facing that issue again, like many others players... Link to comment Share on other sites More sharing options...
NCSOFT Liinxy Posted August 29, 2016 NCSOFT Share Posted August 29, 2016 Greetings everyone, The mail issue will be resolved during this Wednesday's maintenance. Thank you for your patience while the team worked on a fix! Link to comment Share on other sites More sharing options...
XiChuan Posted August 29, 2016 Share Posted August 29, 2016 1 hour ago, Rukkirii said: Greetings everyone, The mail issue will be resolved during this Wednesday's maintenance. Thank you for your patience while the team worked on a fix! Can't it be released today? Like a hot fix or so? Glad it will be solved~ Link to comment Share on other sites More sharing options...
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