Liinxy

NCSOFT
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Everything posted by Liinxy

  1. If you are encountering issues with XIGNCODE3, head over to the customer support Knowledge Base article to read the FAQ. If you are still having troubles with XIGNCODE3 after reading the FAQ, please reply to this thread using the following template and try to include as much detail as possible. To help with troubleshooting, please submit a ticket to Customer Support if you haven’t already and be sure to attach the XEM.log requested below. ISP Name of ISP you use to connect to the Internet. Antivirus/Firewall Software Name of the Antivirus or Firewall Software you use for security protection. VPN and External Software Do you use any VPN or any other software that may interact with how Blade & Soul runs? Date & Time Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT) Frequency How frequent does the issue occur? Character Name Which character did the issue occur on? Server Server where the character resides. Description Please try to include the following details. What the issue is and what you were doing when the issue occurred? (Updating, Launching the client, Dungeon, etc.) If an error message appeared when the issue occurred, please include what the message said. Sending XEM.logs to Customer Support Sending XEM.logs will help us in our troubleshooting process. Below are the steps to locate and send the file: Go to the BnS Folder. (C:\Program Files (x86)\NCSOFT\BnS) Then, go to bin(64) > XIGNCODE3 folder. Create a zip file containing all the files inside the XIGNCODE3 folder. Submit a ticket with the file to Customer Support at https://support.bladeandsoul.com/hc/en-us
  2. A la date et heure suivante, nous effectuerons une maintenance de tous les serveurs. Blade & Soul sera indisponible pendant la durée de la maintenance. Nous vous invitons à consulter régulièrement ce fil de discussion pour en savoir plus sur l'évolution de la situation. [Date et heures] Le mercredi 4 juillet de 13 h à 15 h 30 (heure de Paris) * La durée de la maintenance est sujette à changement. [Serveurs affectés] - Tous [Détails] Maintenance et modifications de routine sur tous les serveurs. Veuillez nous excuser pour la gêne occasionnée
  3. Hallo, wir werden am 04.07.2018 ab 13 Uhr Wartungsarbeiten an den Blade & Soul Servern durchführen. Während dieser Zeit werden alle Server nicht erreichbar sein. Im Moment gehen wir davon aus, dass die Arbeiten 2 Stunden und 30 Minuten in Anspruch nehmen werden. Bitte behaltet diesen Thread im Auge, um über Neuigkeiten auf dem Laufenden zu bleiben! Wir bitten euch die entstehenden Unannehmlichkeiten zu entschuldigen. Um sicherzustellen, dass ihr keine Informationen zur Serverwartung verpasst, folgt bitte unseren Twitter-Accounts @BladeAndSoulOps und @bladeandsoul_DE. Tweets von BladeAndSoulOps
  4. Starting on July 4, 4:00 AM PDT / July 4, 1:00 PM CEST, all servers will undergo maintenance for approximately 2 hours and 30 minutes. An in-game notice will be given 30 minutes prior to the maintenance starting. Below is the list of changes introduced within the update: Routine server maintenance and modifications For server status updates please follow the @BladeAndSoulOps Twitter account. Tweets by @BladeAndSoulOps
  5. Greetings, With the release of Celestial Dawn on June 20, we unfortunately discovered an issue that lead to the second boss in Nightfall Sanctuary, The Shield Bearer, becoming impossible to defeat. We understand the frustration the issue has caused, and the Blade & Soul team would like to thank everyone for their continued patience by providing those who’ve defeated The Peacekeeper in Nightfall Sanctuary this week (from the weekly reset on June 20 at 4:00am PDT / 1:00pm CEST to June 27 at 4:00am PDT / 1:00pm CEST) with 5x Grand Celestial Wings, 5x Blood Pearls and 50 Gold on June 27. The current status regarding the issue is that the development team continues to work diligently to find a fix, and we’ll be sure to provide you with an update as soon as we have more details on their progress. Thank you again for your patience, The Blade & Soul Team
  6. As Zemazta mentioned, the compensation can be found in the Apply A Code section of your NCSoft account management page. If you're still having issues, please submit a ticket to Customer Support and they'll be able to assist you further. We'll refrain from using this method of compensation in the future and send the items directly in-game like we have in the past.
  7. The 5x Grand Celestial Wings, 5x Blood Pearls and 50 Gold have now been distributed to those who qualify. Good luck on your Nightfall Sanctuary drops this week!
  8. Greetings, To help you along with upgrading your Astral Soul, we’ll be adding one Pristine Astral Oil per account for free every day on the Hongmoon Store from June 13–27. We hope that these additional 15 Pristine Astral Oils will help you reach your Rising Soul event goal! The Blade & Soul Team
  9. Treasure trove costumes

    Treasure Trove cosmetics aren't exclusive to the event and eventually will come back in some sort of fashion (pun intended ).
  10. We've made a few changes to the Weaponsmith's Forge event and reduced the amount of Empyrean Spirit Stone's required for the following weapon stages: Reduced the amount of Empyrean Spirit Stone needed to upgrade Seraph/Baleful Weapon Stage 12 to Riftwalk/Dawnforged Weapon Stage 3 with a Riftwalk/Dawnforged Nebula Stone from 3 to 1. Reduced the amount of Empyrean Spirit Stone needed to upgrade Seraph/Baleful Weapon Stage 12 to Raven Stage 3 with a Raven Nebula Stone from 4 to 1.
  11. Hallo! Um euch beim Aufwerten eurer Sternenseele zu helfen, könnt ihr euch zwischen dem 13. und 27. Juni jeden Tag im Hongmoon-Shop eine kostenlose Sternenessenz pro Account holen. Wir hoffen, dass euch diese 15 zusätzlichen Sternenessenzen dabei helfen, euer Ziel beim Ereignis „Aufstieg der Seelen“ zu erreichen! Das Blade & Soul-Team
  12. Below are a list of helpful Blade & Soul communities to help you on your journey in the Earthen Realm. Please note: These websites are community ran and are not represented or maintained by NCSOFT. Guides BNSAcademy Discord BNSAcademy Google Document Guides Raid Recruitment Discord: https://discord.gg/TUFzGba Database Websites Wiki: B&S Gamepedia Marketplace BnSTools Community PvP Tournaments Legion Esports Esports Wall Skill Trees BnSTree Feel free to comment with websites that you find helpful.
  13. Bonjour, Afin de faciliter le renforcement de votre âme astrale, nous avons décidé d'offrir gratuitement une essence cristalline astrale à chaque compte qui se connectera à la boutique de Hongmoon tous les jours, du 13 au 27 juin. Nous espérons que ces 15 essences cristallines astrales vous aideront à trouver votre bonheur… des âmes lors de l'événement ! L'équipe Blade & Soul
  14. Free Pristine Astral Oil from June 13–27

    We're working on our forum image linking and it maaaaay have broken the emoticons in the process, but it should be working now though! Thanks for letting me know.
  15. Free Pristine Astral Oil from June 13–27

    While it would be convenient to earn more event currency by farming with alts and sending them to your main, there are calculations that's involved with the event design and what the developers want players to earn during the event period. Making the event currency bound to account would affect these numbers and alter the Dragon Express exchange prices which would more than likely lead to requiring everyone to participate in the event with multiple characters instead of allowing that to be an option as it currently is.
  16. Why Flower of Lament still drops?

    He might just be a hopeless romantic! Would you rather me not reply with a confirmation on an issue based on how little it may seem to someone?
  17. Why Flower of Lament still drops?

    The dev. team is aware that Naksun is still holding onto Flowers of Lament within Mushin's Tower and is looking into it. Thanks for the report. ^_^
  18. Thanks for all your details! I forwarded the Chocolate Delight issue over to our QA team to look over.
  19. Thank you for your reports everyone. We're investigating what's happening with the Scarlet Bird codes and we'll provide more information when we can.
  20. With the Automaton Assault event dungeon being extended to May 9 and no new patch being implemented this week; the Princess Cannonball earned from the Automaton Assault event dungeon appears as antique causing the Antique window and icon to appear. This item can still be used with the cannons located in Jadestone Village until the event ends on May 9.
  21. There is still an issue with claiming login rewards after 12:00 AM PST. We'll follow up with the development team on this. I've updated the Known Issues thread. Thank you for letting us know. PS: I've merged two threads regarding the same topic together.
  22. Glory Tokens.....

    As Ludicium mentioned, the 1 being displayed is a bug and the actual movements on the board is the correct spin count. We're aware of this issue and will be addressing it in a later patch. Sorry for the confusion Hoppah!
  23. I come bearing good news! With the Eternal Night update on May 9, you'll be able to purchase Junghado's cosmetics -- Bodyguard and Swordsman Hat -- from Tower Trader Kangcha for 750 and 300 Warriors Tokens respectively. Please keep in mind that the build is still in development and the prices may vary. Thank you so much for your feedback.
  24. fix that stutter/freeze!

    We've forwarded this information off to the development team as soon as we saw the thread appear on Reddit. The most recent update on this topic is that the dev team has confirmed that there's an issue and are working on fixing it as soon as possible; we'll be sure to provide more details as soon as we receive them.
  25. Are Horned Lyn Deaf?

    Why didn't I think of this?! Looks like I win @Cyan Looking closer at the horns, they are concave and could be indicative of ears like others have mentioned here.