Green Storm

Here is the link to the relevant thread in the Bug: Closing this thread for now!

We want to thank everyone who gave their feedback on this thread. It's given us great information, from knowing what some of you like, dislike, or suggestions for improvements! As I said before, we're working on finalizing our ideas about potential changes and seeing what we can effectively implement for one of the next Treasure Troves. I'm closing this thread for now because I don't want to leave feedback threads open indefinitely. Please send your feedback in a new thread (or one recently created by a player) if you have some!

This is not how things work behind the scenes. I'm not going to write a long post about game development (there are lots of articles online that would explain it better than I would) but things are a lot more complicated than players think. What you see inside the client window is the result of many (sometimes hundreds) different systems on the servers that each work in different ways (this is not an accurate representation but I'm just trying to explain how different the frontend and backend are). We cannot "reset stages" for Soul Boost for example.

Let me set the expectations right: The "listening" and the "actions" parts are very different. Some of the feedback may be too hard to implement, or our team may think it won't lead to the expected results we'd like to see. Each player gives us feedback from their perspective (as you should!), but it does not mean that it works for the community. Even the community itself may be divided into various groups (I can already see the signs of this). Some actions require little work from a few people, while others involve many people and lengthy processes. It could be that a change is doable in a few weeks, while another one takes several months. Plus it's important to acknowledge that it could take some iteration, so the first change could lead to more. That being said, we very much to change the Treasure Trove for the better. But I understand that until you see change, these are just words!

It took some work, but we think we've identified the two issues that caused an incorrect distribution of compensation rewards. As you can tell, processes like these require multiple people and systems. Without telling you how the sausage is made, it's just complicated, and we're sorry about these mistakes. We're now working on new compensations. Two of my colleagues are working on the steps needed to get you the missing rewards as soon as possible. We don't have an ETA yet, but I'll update this thread when we have a better idea. Thanks everyone for your continued feedback and your patience through this process!

Just be aware that exclusive and limited editions outfits can't easily be part of a regular rotation, as it would make them lose that aspect and what makes them exclusive or limited. So please don't limit your feedback exclusively to those 🙂

Thanks for your self-awareness and then sharing these words. I appreciate you posting about it and adding your feedback. To everyone who contributed here: we 100% heard you. All this feedback was compiled and analyzed. We are working on making changes to the Treasure Troves in the future. We're not sure when the changes will happen, but we'll let you know when we do!

Have you contacted our Customer Support Team? If not, please submit a ticket via the "Support" link at the top of the forums.

What outfits would you like to see returning to the Hongmoon Store? Everybody can share the ones they'd like to see!

Good idea! I didn't realize until now that it's something I started doing on the news post so I'll extend that to maintenance notices.

Hi, We suggest that you contact Amazon Prime Gaming support via this link: https://www.amazongames.com/en-us/support/prime-gaming Thanks.

I'm acutely familiar with the time change (having relatives in Europe!). I'll be moving from CET to CEST with the next maintenance notes to be clear to all European players and I'll add a link so that people can do more time conversion. I know that the Blade & Soul community is global but it's hard to cover all the timezones!

I just got confirmation that this was a mistake that's now been corrected and the fix should be active again!

I have been working on an update for this topic since yesterday (after being on a break last week), but I need more information, so I can't say more until I have it. Please avoid bumping threads this way, as it's not conducive to good discussions. We don't collectively benefit from forum threads being bumped as it drowns the player's feedback.

Thanks for your feedback. Would using a World Time Buddy link helps with converting between time formats? Let me know what you think works best!

A la date et heure suivante, nous effectuerons une maintenance de tous les serveurs. Blade & Soul sera indisponible pendant la durée de la maintenance. Nous vous invitons à consulter régulièrement ce fil de discussion pour en savoir plus sur l'évolution de la situation. [Date et heures] Le mercredi 30 mars de 12 h à 16 h 45 (heure de Paris) La durée de la maintenance est sujette à changement. [Serveurs affectés] Tous Veuillez nous excuser pour la gêne occasionnée. @BladeAndSoulOps

Hallo, Wir werden am 30.03.2022 ab 12 Uhr Wartungsarbeiten an den Blade & Soul Servern durchführen. Während dieser Zeit werden alle Server nicht erreichbar sein. Im Moment gehen wir davon aus, dass die Arbeiten 4 Stunden 45 Minuten in Anspruch nehmen werden. Um sicherzustellen, dass ihr keine Informationen zur Serverwartung verpasst, folgt bitte unseren Twitter-Accounts @BladeAndSoulOps und @bladeandsoul_DE. Tweets by @BladeAndSoulOps

Starting on March 30, 4:00 a.m. PT / 12:00 CET, all servers will undergo maintenance for approximately 4 hours 45 minutes. An in-game notice will be given 30 minutes prior to the maintenance start. For server status updates please follow the @BladeAndSoulOps Twitter account. Tweets by @BladeAndSoulOps

Hi everyone, We want to acknowledge this topic and let you know that we're working on addressing this issue. This will require various changes and we may be able to do some reasonably fast while others will take more time. We heard you and we want to make your experience more enjoyable, with an endgame progression curve less steep for gold income. I'll keep you updated about our progress on the changes we're bringing. I want to add that I kept an eye on that discussion for a while, trying to understand it in the context of Blade & Soul. Any MMO has a variety of systems and players that interact in complex ways and each MMO community handles this topic differently. Some players take their time enjoying the world and story, while others thrive in the endgame and many other player have profiles in between. Last but not least, please keep sending your feedback. Be as concise as you can be, which means no walls of text with lengthy explanations but also put as many details as needed for us to understand your feedback. I want to hear from all players, whatever your perspective, so please be respectful of other players as they may not have the same goals and viewpoint as you.

Could you please contact our Customer Support Team by submitting a ticket via https://support.bladeandsoul.com/hc/en-us? They'll investigate this situation and get back to you as soon as they can!

Thanks everyone for the detailed feedback! Be assured that we will read it all and then use it to make decisions about what changes we can make to the Treasure Trove. Given the extensive feedback I'm seeing, we won't be able to reply to your messages but you should know that they are noted (I literally copied everything into a feedback document 🙂 ).

Thanks for the detailed feedback about these two possible bugs! I'll share this info with our QA and development teams to investigate.

I started working on something like that, but it requires more work as I align the external-facing solution to our internal processes. The Known Issues I posted over the past few weeks were my first attempt to share helpful information. Yes, it's far from complete, but it helps players know some of the things we're monitoring (there are more than the list I share). It's not easy to reconcile the public AND internal aspects, especially with months of posts/bugs before the time I joined the Blade & Soul team. Oh, and just so that nobody is surprised: I'm taking a break next week, so you won't see interactions on the forums. That being said, please behave (our moderators will keep an eye on discussions) and do continue to report bugs and share your feedback about all aspects of the game!

Yep although it can sometimes be tricky to find the right forum thread, the one where I posted had "soul boost" in its title. The Dev tracker should show you all my posts in case it's useful to you: https://forums.bladeandsoul.com/discover/6/ I'm closing this thread in the meantime, but let us know if you have questions in the other thread!

I've had that issue happen to me and it resolved after a bit of time. Could you please check later and let us know if it happens again?