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Green Storm

NCSOFT
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Everything posted by Green Storm

  1. Thank you for the time to share this information and for your kind words! I've shared this list with our various teams, and we're going to dig deeper into who needs what exactly. We're looking into various ways to fix the discrepancies, so I may have more updates about our fixes in the future. We will release later today a free bundle in the Hongmoon Store. It will contain x2 Everwill Soul Evolution Stone and x2 Champion's Heart Evolution Stone.
  2. Players who have 7-day Premium Membership item in their inventory from the 6th Year Anniversary Event will be granted that membership later today. Thanks everyone for your patience!
  3. We do not have a maintenance scheduled tomorrow, so your assumption that the text was carried from last year seems correct! Our QA and Production Teams are looking into this, thanks for your report. NOTE: For now, I'll be answering posts as they come and as I get the information but in the future it will greatly help to keep things organized in threads that only cover one topic. Once things are settled, I'll appreciate everyone keeping the off-topics to a minimum.
  4. Hi everyone, Some of you already went ahead with this, but we want to make it official now. If you claimed your level 30 and/or 34 Soul Boost before today's update, then you're missing items part of this progression. Please get in touch with our Customer Support Team at https://support.bladeandsoul.com/ to request those items. Make sure to include your character name and the list of items so that Customer Support agents can send them to you. Let us know if you have any other question!
  5. Voici une liste des problèmes connus sur lesquels nous travaillons après le déploiement de la nouvelle version : Équiper la tenue Grandes nouvelles sur une femme Lyn rend le personnage invisible. Le 3e onglet d'événement de la Coopérative du Dragon (qui requiert des pièces stupéfiantes) ne sera pas disponible avant le mercredi 23/02. Les pierres d'illusion de Maître stratège n'ont pas d'apparence. Les noms de la pierre d'illusion de Vision sélène, de la pierre d'illusion de Vision sélène éveillée, et de la pierre d'illusion de Vision sélène suprême n'apparaissent pas correctement. La plupart des objets ne se cumulent pas jusqu'à 29 999. Certains joueurs ne peuvent pas accéder aux donjons des Terres sacrées et de l'Autel spectral. Les Ailes incommensurables et les Ailes incommensurables personnalisées n'apparaissent pas correctement. Les coffres d'insigne ne se cumulent pas.
  6. An diesen bekannten Problem wird nach der Veröffentlichung des neuen Builds weiterhin gearbeitet: Legt eine weibliche Lyn Kleidung der Hiobsbotschaft an, wird der Charakter unsichtbar. Der 3. Ereignisreiter des Drachenexpress' (für die Verwendung von Münzen des Sternenstaubs) ist bis Mittwoch, den 23.02., nicht verfügbar. Für Illusionssteine des Kriegsfürsten gibt es keine Aussehensvarianten. Die meisten Gegenstände lassen sich nicht bis zu 29.999 Mal kumulieren. Einige Spieler haben keinen Zugang zu den Verliesen „Vermächtnis der Bestien“ und „Spektraler Schrein“. Die Flügel der Grenzenlosigkeit und Flügel der Grenzenlosigkeit (verändert) werden nicht korrekt angezeigt. Insignientruhen lassen sich nicht kumulieren.
  7. These are the known issues that we're still working on after releasing the new build: Equipping the Grand Tidings Outfit as a female Lyn will make the character invisible. The 3rd event tab of the Dragon Express (using Starstruck Coins) will not be available until Wednesday 2/23. Warlord pets have no appearance. Most items do not stack up to 29999. Some players cannot access the Den of the Ancients and Spectral Shrine dungeons. Limitless Wings and Custom Limitless Wings appear incorrectly. Insignia Chests do not stack.
  8. A la date et heure suivante, nous effectuerons une maintenance de tous les serveurs. Blade & Soul sera indisponible pendant la durée de la maintenance. Nous vous invitons à consulter régulièrement ce fil de discussion pour en savoir plus sur l'évolution de la situation. [Date et heures] Le vendredi 16 février de 13 h à 17 h (heure de Paris) La durée de la maintenance est sujette à changement. [Serveurs affectés] Tous Liste des changements : Le nombre de pierres d'évolution d'âme d'étincelle et de lumière est passé de 1 à 2 pour les niveaux Soul boost 30 et 34. Les noms de la pierre d'illusion de Vision sélène, de la pierre d'illusion de Vision sélène éveillée, et de la pierre d'illusion de Vision sélène suprême apparaissent désormais correctement. Équiper la coiffe de Vision sélène ne fait plus disparaître les cheveux des personnages. Veuillez nous excuser pour la gêne occasionnée. @BladeAndSoulOps
  9. Hallo, Wir werden am 16.02.2022 ab 12 Uhr Wartungsarbeiten an den Blade & Soul Servern durchführen. Während dieser Zeit werden alle Server nicht erreichbar sein. Im Moment gehen wir davon aus, dass die Arbeiten 4 Stunden in Anspruch nehmen werden. Liste der Änderungen: Die Anzahl der Steine der Geistverwandlung der Ewigkeit wurde für Soul-Booster-Stufen 30 und 34 von 1 auf 2 erhöht. Die Namen des Illusionssteins des Sternensuchers, des Erwachten Illusionssteins des Sternensuchers und des Unübertroffenen Illusionssteins des Sternensuchers werden korrekt angezeigt. Beim Ausrüsten der Kopfverzierung des Sternensuchers bleiben die Haare des Charakters jetzt sichtbar. Um sicherzustellen, dass ihr keine Informationen zur Serverwartung verpasst, folgt bitte unseren Twitter-Accounts @BladeAndSoulOps und @bladeandsoul_DE. Tweets by @BladeAndSoulOps
  10. Starting on February 16, 4:00 a.m. PT / 1:00 p.m. CET, all servers will undergo maintenance for approximately 4 hours. An in-game notice will be given 30 minutes prior to the maintenance start. List of changes: The number of Everwill Soul Evolution Stones has been increased from 1 to 2 for Soulboost Levels 30 and 34. The names of the Starseeker Pet, the Awakened Starseeker Pet, and the Ultimate Starseeker Pet’s appear correctly. Equipping the Starseeker Head Adornment no longer hides the characters' hair. For server status updates please follow the @BladeAndSoulOps Twitter account. Tweets by @BladeAndSoulOps
  11. Thanks a lot for taking the time to share this feedback! I want to reiterate that everyone CAN express their opinions and questions. In fact I want every player to (we community managers read A LOT and we absorb a lot of that mass feedback). But please do it by respecting these values: 1) Respect; 2) No threats; 3) No harassment or defamation; 4) Being constructive. You can absolutely disagree with me, but I ask that you do it in a way that will not send us down a path where emotions run high and we're actually not discussing the topic. I do intend to use our moderation tools more strictly in the future, but not for a while and until everyone has had time to understand and adapt. My goal in doing so and setting the rules is to enable healthier discussions. I know that I'm a change to this community. Some (most?) of you have been here for many years and it will take some time for everyone to find their own way to make this work. I'll also mention that I've been a Community Manager for more than 10 years now and I know that a focus on more positive discussions has direct benefits. A lot of players don't contribute to places where they don't feel comfortable, and it can be caused by a variety of reasons. While the game is the most important part of why we're on these forums, the discussions are why we return! A community is its own thing and I've seen firsthand the amazing things it can do.
  12. I just want to mention that I will not participate in a discussion that involves this kind of attacks against any individual (whether it's me, NC employees or any other player). This is a typical example of choosing your words badly. I'm not talking about your opinion or what you asked, these can be legit, but don't bring the word "gaslighting" here. This is your last warning! I've already started collecting feedback and digging deeper into the context of that feedback. Being heard is not something that brings answers to the questions and concerns that people express here. I need to better understand how things work behind the scenes to discuss this feedback. I also want to emphasize that it's more complicated than "report it back to Korea". My first reply in this thread was meant to show you that the community is heard. I've read forum posts (almost) every day since I started working in this role. It's important to me (and to the community) that you're more than heard. I want to be able to provide answers later down the road and it will take me some time.
  13. I won't "explain myself" because this game and its publishing does not entirely sit on my shoulders. I'm here to share information and yes my goal is to start appearing in all the other forum threads! Until I'm ready to do so, I won't.
  14. That is not at all how things happen behind the scenes and you're missing a lot of pieces to understand Hime's decision or our communication. Speculating about these topics create unrealistic expectations and can lead you down a path that's not constructive for you and the community as a whole. I'm only one person. I explained in my post above that I'm trying my best to catch up on everything and be more active in this community.
  15. I want to take a few minutes to address your post and, at the same time, other posts that I've been reading over the past few weeks (I've been reading forum posts every day). I'm still busy getting settled in my new role for Blade & Soul. I need to fully understand how things work behind the scenes before I can start answering players' questions and share more information. There are many new people to work with, processes to know, and goals to think about. It's not an easy task to catch up on an MMO with a long history and an experienced community with a set of expectations, but I will try my best! I keep learning about the game from multiple sources, including playing it, so that I can have a lot of background information about all the content I'll be covering in the future. I made the conscious decision not to jump right away into the forums because my feeling was that I wouldn't have a lot of interesting things to say. It is my long-term goal to become an active participant here, but I also want to do it in a way that will benefit the community. I also intend to engage more Blade & Soul players on social media, but again this will happen later. That being said, I would like players to stop tagging me in their posts. Please focus on your feedback and questions. I want to remind everyone about the current Code of Conduct, which I will be updating fairly soon. I encourage all players to express their feedback, questions, or concerns, but it's equally important to do it in a way that satisfies these values: 1) Respect; 2) No threats; 3) No harassment or defamation; 4) Being constructive. This is in no way a demand to not address difficult topics or to censor yourself, but I would like everyone to make an effort about the way discussions happen on the forums. Chose your words with care because they help define the Blade & Soul forum community. They can be more inviting or share more understanding of your perspective. Happy to discuss this further!
  16. I just added it to our list of Known Issues as we're still continuing to investigate this bug that doesn't occur for all players.
  17. Please submit a ticket to our Customer Support Team via this link: https://support.bladeandsoul.com/hc/en-us
  18. Voici une liste des problèmes connus sur lesquels nous travaillons après le déploiement de la nouvelle version : Soul boost ne confère pas assez de pierres d'évolution d'âme d'étincelle et de lumière pour le renforcement vers l'âme de lumière déchaînée. Équiper la tenue Grandes nouvelles sur une femme Lyn rend le personnage invisible. Le 3e onglet d'événement de la Coopérative du Dragon (qui requiert des pièces stupéfiantes) ne sera pas disponible avant le mercredi 23/02. Les pierres d'illusion de Maître stratège n'ont pas d'apparence. Les noms de la pierre d'illusion de Vision sélène, de la pierre d'illusion de Vision sélène éveillée, et de la pierre d'illusion de Vision sélène suprême n'apparaissent pas correctement. La plupart des objets ne se cumulent pas jusqu'à 29 999. Certains joueurs ne peuvent pas accéder aux donjons des Terres sacrées et de l'Autel spectral. Les Ailes incommensurables et les Ailes incommensurables personnalisées n'apparaissent pas correctement. Les coffres d'insigne ne se cumulent pas.
  19. An diesen bekannten Problem wird nach der Veröffentlichung des neuen Builds weiterhin gearbeitet: Soul-Booster gewährt nicht genug Steine der Geistverwandlung der Ewigkeit für die Aufwertung auf Wahrhaftige Leuchtende Seele. Legt eine weibliche Lyn Kleidung der Hiobsbotschaft an, wird der Charakter unsichtbar. Der 3. Ereignisreiter des Drachenexpress' (für die Verwendung von Münzen des Sternenstaubs) ist bis Mittwoch, den 23.02., nicht verfügbar. Für Illusionssteine des Kriegsfürsten gibt es keine Aussehensvarianten. Die Namen des Illusionssteins des Sternensuchers, des Erwachten Illusionssteins des Sternensuchers und des Unübertroffenen Illusionssteins des Sternensuchers werden inkorrekt angezeigt. Die meisten Gegenstände lassen sich nicht bis zu 29.999 Mal kumulieren. Einige Spieler haben keinen Zugang zu den Verliesen „Vermächtnis der Bestien“ und „Spektraler Schrein“. Die Flügel der Grenzenlosigkeit und Flügel der Grenzenlosigkeit (verändert) werden nicht korrekt angezeigt. Insignientruhen lassen sich nicht kumulieren.
  20. These are the known issues that we're still working on after releasing the new build: Soul Boost does not reward enough Everwill Soul Evolution Stones to be upgraded to True Brightwill Soul. Equipping the Grand Tidings Outfit as a female Lyn will make the character invisible. The 3rd event tab of the Dragon Express (using Starstruck Coins) will not be available until Wednesday 2/23. Warlord pets have no appearance. The names of the Starseeker Pet, the Awakened Starseeker Pet, and the Ultimate Starseeker Pet’s appear incorrectly. Most items do not stack up to 29999. Some players cannot access the Den of the Ancients and Spectral Shrine dungeons. Limitless Wings and Custom Limitless Wings appear incorrectly. Insignia Chests do not stack.
  21. The patch notes are now live: https://www.bladeandsoul.com/en-us/news/article/7282/sanctum-of-the-masters-is-now-live Apologies for the delay as I'm still getting used to the way things are! We'll definitely publish the next patch notes the day before the maintenance.
  22. Hallo, Wir werden am 09.02.2022 ab 12 Uhr Wartungsarbeiten an den Blade & Soul Servern durchführen. Während dieser Zeit werden alle Server nicht erreichbar sein. Im Moment gehen wir davon aus, dass die Arbeiten 7 Stunden in Anspruch nehmen werden. Um sicherzustellen, dass ihr keine Informationen zur Serverwartung verpasst, folgt bitte unseren Twitter-Accounts @BladeAndSoulOps und @bladeandsoul_DE. Tweets by @BladeAndSoulOps
  23. A la date et heure suivante, nous effectuerons une maintenance de tous les serveurs. Blade & Soul sera indisponible pendant la durée de la maintenance. Nous vous invitons à consulter régulièrement ce fil de discussion pour en savoir plus sur l'évolution de la situation. [Date et heures] Le vendredi 9 février de 13 h à 20 h (heure de Paris) La durée de la maintenance est sujette à changement. [Serveurs affectés] Tous Veuillez nous excuser pour la gêne occasionnée. @BladeAndSoulOps
  24. Starting on February 9, 4:00 a.m. PT / 1:00 p.m. CET, all servers will undergo maintenance for approximately 7 hours. An in-game notice will be given 30 minutes prior to the maintenance start. For server status updates please follow the @BladeAndSoulOps Twitter account. Tweets by @BladeAndSoulOps
  25. I've updated this to remove the illusion weapon. Thanks for your feedback!
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