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Green Storm

NCSOFT
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Everything posted by Green Storm

  1. I honestly do not know the answer to this question, but I think you're more likely to be closer to the truth than any other speculation. While it's true that some of the design choices can be guided by a vision that not everyone will agree to, there is no "hate" for the Gon race.
  2. That's a good idea and something I was considering for the first livestream! But this kind of content requires a lot of time (and Korean developers being willing to contribute) and I didn't have enough on my hands over the past few months. (or to be more precise I would have had to sacrifice a lot of other work to do it) Maybe it can happen in a future livestream, or as a separate video for future content, but I don't want to promise anything.
  3. Like I said before, please submit a ticket to the Customer Support Team so that we can look into it! This reply covers everything all players need to know as we're working on fixing this!
  4. Please see this thread: https://forums.bladeandsoul.com/topic/254071-achievements-interface-no-longer-shows-progress/ Please see this thread: https://forums.bladeandsoul.com/topic/254083-salvaging-shadow-fury-amulets/ Let's keep things a bit organizing by not throwing all bug reports into one single thread! Thank you 🙂
  5. That sentence struck me as I've been doing community management for long enough to know that "our concerns" means different things to different people. Some Blade & Soul players think that gear progression is the most important part of the game (and it certainly is important!), while others prefer that we focus on class designs/skills, costumes, PvP, or group play, to name a few topics. Of course, most people's interests include almost all of these categories to a certain degree, PvP being an exception as not everyone wants to play MMOs competitively. Me showing you that I "understand" this while playing the game and talking in front of a camera doesn't mean as much as the work that happens once I've sent my feedback to the other teams (and sometimes follow on it as needed). You see and read me, but you don't see the people and teams doing all the work to bring these updates to life. This is something that I'd like to change a bit if I livestream more (but that's further down the road). I get it. Players want to connect and see that you're "listened to." This is a genuine sentiment and I sympathize, but imagine how much time I would spend if I had to acknowledge every single post or even forum threads. I'm definitely not opposed to it as I said above! But my priority was since day one to strengthen our relationship with this community, and I've done that more effectively via feedback shared on the forums (and social media to some extent).
  6. I've merged two threads on this topic and will provide updates when I hear anything about this bug.
  7. Please first check the Bug Report subforums to see if there isn't an existing thread on the topic. I've posted an updated here:
  8. Please first check the Bug Report subforums to see if there isn't an existing thread on the topic. I've posted an updated here: https://forums.bladeandsoul.com/topic/254069-soulboost-active-only-for-14-characters/
  9. Assuming that you're using the client without modifications, could you try to repair it to see if it makes a difference? Also, did you delete characters that you previously registered to Soul Boost? EDIT: if you're still having issues, please submit a ticket to our Customer Support Team: https://support.bladeandsoul.com/
  10. Hi @MishaJ Thanks for this, I'll take a look when I'm not as busy (which means probably sometime next week!). It's probably going to be hard to understand as I don't speak Russian. 🙂 I want to explain a few things about the October 4 stream I did: It took me months to get to the place where I had the understanding needed to be in front of players and tell them with confidence about an upcoming patch, that I had to study in depth as much as possible. I also had to work with various people on the technical setup, overcoming some obstacles along the way. Fun fact: it took a ton of work to get our test clients to work at my office. It saved us thought because Brett's client had issue (welcome to a LIVEstream!). Another fun fact: we were going to stream to Twitch, YouTube and for the first time Facebook! That last one didn't happen due to technical issues. Our streams will probably never be the same, because we're not working with the Russian publisher or share their experience and pipelines. A lot of things differ and we're focusing on what works for us. Interacting with the audience: I made the decision very early on to not do it for this stream, so that I could 100% focus on presentation and content. I wanted player to hear the content right and not see me go back and forth for too long. This may change as I like interacting with viewers but I want to keep more focus on the camera and the quality as high as possible. Like I said in a different forum thread, I'm considering more casual streams where I play the game BUT I'm not sure they're worth it unless a big part of the community thinks it's important. Preparing for a livestream is a lot of work that I could be focusing on other things. I like doing them and it seems that the community enjoyed that first stream, but it's always a question of where to best spend you time!
  11. This maintenance is to fix the Soul Boost issue. Please keep things on topic. This is a positive vibes only thread! 🙂 (j/k)
  12. I moved this thread to the General discussion since it's not a bug. This is a mistake in the blog and I've now corrected it. Sorry about that!
  13. I do not know as our teams are investigating the issue.
  14. Please keep the off-topic to a minimum. I encourage you to create a new thread about the FM changes! EDIT: there's already such a thread!
  15. Thanks for the feedback! Please keep the feedback coming as we'll continue tweaking things.
  16. Moved to the Bug Reports subforum and I'll report this to our teams!
  17. Hi @Kittyaura Is there any way you can share a video of one of your HM or CS runs ending like this? Right now it's hard to help because we're unsure what the issue could be. If you don't want it to be public, you can send it to me via DM.
  18. I'll follow up with the team on that today but @Rhiakathis very likely correct that the in-game numbers are correct! Please stop tagging me in posts (unless you're doing it like I did above 😉 ).
  19. On behalf of the whole Blade & Soul team at NCSOFT West, thank you for the positive feedback. 🙂
  20. Check this Bug Report thread where I'll post updates when I have them:
  21. Thank you for your report! We're investigating this and I'll update this thread when I know more.
  22. First, please do not reply on a forum thread on a different topic. Could you create a new thread about this? We would also need to know more details: is it a new character? Did you use a Level 60 Booster or a Class Change Voucher? What's the error message?
  23. This was in the list of Known Issues that we posted yesterday. Thanks for the report!
  24. Thanks for your bug report. We're aware of the issue and will be investigating a fix asap.
  25. A la date et heure suivante, nous effectuerons une maintenance de tous les serveurs. Blade & Soul sera indisponible pendant la durée de la maintenance. Nous vous invitons à consulter régulièrement ce fil de discussion pour en savoir plus sur l'évolution de la situation. [Date et heures] Le mercredi 5 octobre de 13 h à 20 h (heure de Paris) La durée de la maintenance est sujette à changement. [Serveurs affectés] Tous Correction de bugs : Les armes d'illusion de Némésis affichent désormais correctement les effets de particules pour toutes les classes. Les effets ne seront plus visibles sur les personnages une fois que vous déséquipez l'arme d'illusion. Problèmes connus : Sur l'écran de personnage, la boutique de Hongmoon ne se charge pas correctement. Il n'est pas possible d'ajouter des emplacements dans l'inventaire ou la réserve mobile. Les plaques apparaissent sous le joueur lorsqu'il est sur une monture. Les modèles de personnage des Musiciennes ne sont pas visibles sur l'écran de sélection de personnage. Les stats et infos d'équipement de la classe Musicienne ne sont pas visibles sur l'écran des infos du personnage (F2). Certaines émoticônes ne fonctionnent pas avec la classe de la Musicienne. Utiliser le Biscuit fantôme et le Biscuit à la citrouille n'octroie pas les titres attendus. L'Aéronef n'apparaît pas dans l'infobulle précisant les lieux d'acquisition des cristaux de Pillard céleste (versions de base et échangeable). Veuillez nous excuser pour la gêne occasionnée. @BladeAndSoulOps
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