Green Storm

Starting on August 24, 4:00 a.m. PDT / 11:00 UTC / 13:00 CEST, all servers will undergo maintenance for approximately 6 hours. An in-game notice will be given 30 minutes prior to the maintenance start. Bug Fixes: The issues with binding arrow keys have been corrected. The map for the Shrouded Ajanara dungeon has been added. Skill Tooltips for all professions have been updated. Known Issues: Hongmoon Store "Gift" and "Wish" UI buttons do not detect the cursor correctly in the NCoin Special tab. Players can still gift and wish for these items by clicking the bottom portion of the buttons. On the Special tabs, the blue box that appears when hovering over an item icon is a little lower than it should be. For server status updates please follow the @BladeAndSoulOps Twitter account. Tweets by @BladeAndSoulOps

I've been keeping an eye on this thread and it seems that these "odd behaviors" may not be indicative of a bug. It's hard to say without enough information. For us to reproduce the behavior any player is seeing, we need precise instructions, usually in the form of detailed steps, e.g., "1) Do X; 2) Then do Y; 3) Observe Z." (or in the case of rest rewards, "Don't do X!") Screenshots of the process also help, plus details on whether it's a main character, an alt, or both, and the timing of what you checked. P.S.: Technically I should move this thread to the "Bug Reports" subforum but I'll keep it as is so that all players can see it.

Quick update: Wednesday's update to the game should include a fix to this bug!

I have relayed this suggestion but I haven't heard anything yet.

The Blade & Soul forums are not an alternative for Customer Support processes (that include Standard Responses to a lot of the questions that all players ask). I'm not part of the Customer Support Team but if you give me your ticket number, I can try to see if someone can look else can look into it (no guarantee). Please do not discuss on the forums your Customer Support tickets or using third-party programs, or we will moderate your post.

I do not have new information on this topic, otherwise I would be posting it. Please do NOT bump topics like this or we will take moderation actions (can you imagine what the forums would look like if everyone who posted a thread would bump it every week?). Once you've made your point, wait until a few cycles or if you have to add new questions or information. And don't worry, I read all posts.

Hi, I'm already doing the first and working on the second suggestion! That being said, you're incorrect that the insight I gain is the same that you and other players can give me. If all we'd need to do to get community feedback was to play the game, we wouldn't have forums. 🙂 Over the past 6 months, I've seen a variety of viewpoints about what matters to each player. This is an insight that I cannot gain by only playing the game. I am closing the thread since I need feedback about the game. Happy Friday.

First, hello! There is so much to say about this post, but I will be concise. First, you use "we" in the title, but it doesn't mean what you think it does. There is a variety of players in any MMO community, and what each group wants doesn't always align with other groups (but it often overlaps in certain areas of the game). Players often nod at the feedback that they agree with and ignore the rest, even if it's relevant. What players like or dislike can vary greatly, thus making "we" a very relative concept as you may agree on certain things but not others. It's not the role of the Customer Support Team to talk to the development team directly. They provide a service related directly to a player and the issues they're facing individually. It's what we call a 1-to-1 relation. The Blade & Soul forums (or social accounts) are the best place to communicate feedback about the game. It is my job (the Community Manager) to read feedback, compile it, and send it to our teams (or whoever needs to read a particular report or piece of feedback). I read the forum every day, and, to be frank with you, forums are primarily a place where players relay their complaints or negative feedback. Players that are happy with the game don't usually share this positive feedback on the forums. We've made changes that gathered some positive feedback over here (see the Community-based changes releasing on July 6 thread for the first example I can remember). We're working on more things in the future, and we'll share them closer to when it releases. Be careful not to confuse "feedback" with how you feel about the game based on what it was (as I imagine you have been playing Blade & Soul for a long time). I cannot relay feedback of the sort you shared as the Development Team could never do anything with this feedback. Helpful feedback provides PRECISE examples of what needs to change based on what's in the game at this moment in time. And I want to be clear that many players have done so on the forums, and I've relayed their feedback. Please do post your feedback in a detailed and descriptive way so that it's actually actionable. Tell us what you'd like to see come back, what you'd like to see changed or removed, what new content would be exciting for you to play, or what new system would improve your player experience! Provide examples, numbers, screenshots, and what's missing or could be improved in your own words. Last but not least, please use a tone that's more conducive to a positive discussion. Not all forum threads need to be a discussion, but the tone will direct the thread in a particular direction when they do. For example, if the original post reads combative, players will feel they have to take a position in favor or against it. I believe that when we start a discussion with an open-mind and the intention to be understood but also to understand, a community grows stronger and healthier. I'll close this thread because it started in a way that will probably escalate to a point where it's not productive for you, me, or anyone else. Talk to you soon.

Could you please include in your timeline WHEN you claimed Daily Challenge rewards WITH the rest rewards? It's hard to understand if you didn't claim any Daily Challenge rewards for 8 days, and if you're talking about your main characters, your alts or both. It's very possible also that there's some uncertainty about how the rest rewards are activated as I believe you do have to login to each character for this to happen.

Please share your feedback respectfully. I understand the frustration but this is not a reason to ask for someone to get a "swift kick". This goes against the Forums' Code of Conduct, that I encourage you to read carefully. I already mentioned above that we're working on it and that's all I can say for now. I'm sorry that this is affecting your game experience!

That's a correct understanding of the system as far as I know. We're going to investigate further to see if we can reproduce this behavior. To be clear, is the following exactly what you did? Day 1: no daily challenge Day 2: no daily challenge Day 3: complete daily challenges and get rest rewards Day 4: no daily challenge Day 5: no rest rewards are displayed?

A la date et heure suivante, nous effectuerons une maintenance de tous les serveurs. Blade & Soul sera indisponible pendant la durée de la maintenance. Nous vous invitons à consulter régulièrement ce fil de discussion pour en savoir plus sur l'évolution de la situation. [Date et heures] Le mercredi 17 août de 13 h à 18 h 30 (heure de Paris) La durée de la maintenance est sujette à changement. [Serveurs affectés] Tous Correction de bugs : Le PNJ « champiguivre doré apprivoisé » ne se confond plus avec le PNJ Anzhi à l'entrée de la Grotte des champiguivres gelés. Les objets des paquets de la Dynastie de jade ont désormais le bon nom : Boîte de Dynastie de Jade Lot de 5 pierres de libération Paquet de 3 talismans d'expérience spéciaux Coffre de Dynastie de jade Lot de 3 tablettes de réinitialisation du Sanctuaire des Maîtres Malle de Dynastie de jade Lot de 5 tablettes de réinitialisation du Sanctuaire des Maîtres Problèmes connus : La carte du donjon de l'Ajanara voilé ne s'affiche pas correctement. Veuillez nous excuser pour la gêne occasionnée. @BladeAndSoulOps

Hallo, Wir werden am 17.08.2022 ab 13 Uhr Wartungsarbeiten an den Blade & Soul Servern durchführen. Während dieser Zeit werden alle Server nicht erreichbar sein. Im Moment gehen wir davon aus, dass die Arbeiten 5 Stunden 30 Minuten in Anspruch nehmen werden. Fehlerbehebungen: Der NSC „Gezähmte Goldene Viperkappe“ in der Lobby der Eishöhle der Viperkappen wird nicht länger von NSC Anzhi überlagert. Gegenstände aus den Jade-Dynastie-Paketen werden nun mit dem korrekten Namen dargestellt: Box der Jade-Dynastie Paket mit 5 Fusionssteinen Paket mit 3 Mythischen Hongmoon-Erfahrungstalismanen Funkelnde Truhe der Jade-Dynastie Paket mit 3 Tafeln des Zurücksetzens des Heiligtums der Meister Unübertroffene Truhe der Jade-Dynastie Paket mit 5 Tafeln des Zurücksetzens des Heiligtums der Meister Bekannte Probleme: Die Karte des Verlieses „Verschleiertes Ajanara“ wird nicht korrekt dargestellt. Um sicherzustellen, dass ihr keine Informationen zur Serverwartung verpasst, folgt bitte unseren Twitter-Accounts @BladeAndSoulOps und @bladeandsoul_DE. Tweets by @BladeAndSoulOps

Starting on August 17, 4:00 a.m. PDT / 11:00 UTC / 13:00 CEST, all servers will undergo maintenance for approximately 5 hours 30 minutes. An in-game notice will be given 30 minutes prior to the maintenance start. Bug Fixes: The NPC "Tamed Golden Vipercap" is no longer overlapping the NPC Anzhi at the Frozen Vipercap Cavern lobby. The items in Jade Dynasty bundles have now a correct name: Jade Dynasty Box 5-Fusion Stone Bundle 3-Special Hongmoon XP Charm Bundle Sparkling Jade Dynasty Chest 3-Sanctum of the Masters Reset Bundle Ultimate Jade Dynasty Trunk 5-Sanctum of the Masters Reset Bundle Known Issues: The map for the Shrouded Ajanara dungeon is not displayed correctly. For server status updates please follow the @BladeAndSoulOps Twitter account. Tweets by @BladeAndSoulOps

I am not aware of any feature to do that. But I would encourage you to contact the Customer Support Team to double check (see link at the top of the website).

Hi, This is a situation that requires more information and a chat with our Customer Support Team is a better option. Please support a ticket via the link at the top of the website!

This is not how it works. First, Wednesday's relatively small update took a while to put together by various teams, so the size is not always representative of the efforts. Secondly, finding the cause of an unexpected behavior is not always as easy as it sounds. It could be a few lines of code to fix, or complicated behavior that requires deep diving into code and code deployment. Unfortunately, I do not have more information to share at this point. We do want to try to fix this, but we usually do not provide an estimate of when a fix could become available. As I said above, it takes some investigation from various teams, so it's difficult to say how long a given bug will take to fix.

Hi, You can read about the changes to the Daily Challenge system here: https://www.bladeandsoul.com/en-us/news/article/8904/changes-to-the-daily-challenges

Hi! We need a lot more information to be able to troubleshoot a problem like this. Are you able to reproduce the issue and give us screenshot of what it looked like? Thanks.

I've escalated reports about Key Bindings and our teams are investigating! We're sorry about the inconvenience.

The evolution stones have now been distributed to the players who reached those levels before the 8/3 maintenance. If you think we missed your characters, please reach out to our Customer Support Team!

Please share bug reports in the relevant subforum (Bug Reports). There's already an existing thread on this topic so we're aware:

Hi @EphyBelle Thanks for your report. We would need a lot more information to be able to investigate. Can you explain exactly when this happens and what you see? It may be easier for us to see video if you can provide one.

Hi @Ayumu Kuroneko I was able to claim mine today, so I would suggest your first try to repair your client files before checking again. Please let us know if you still have this issue.

We had to do some digging to find the culprit but we think this was sorted out with today's release. Let us know if you see some incorrect text!