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Green Storm

NCSOFT
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Everything posted by Green Storm

  1. Could all the players affected by Soul Boost quests not appearing to grant points please send me a DM with the following information: The server are you playing on. Is this happening on all your characters or only on a few of them? For each character where you saw this issue happen: The name of the character Their Soul Boost level Are they not getting points with all quests, or only with some of them? If the character didn’t get Soul Boost experience for clearing Chaos Supply Chain, did they previously clear The Aerodrome and get cre
  2. I mentioned in this thread that we're investigating issues with the various stages of Soul Boost. Back to your question: yesterday we discovered an issue with the copy of the text shown on Stage 3, so we fixed that particular problem during an unscheduled maintenance. Meanwhile we were investigating reports by players about Stage 4 having issues. It's likely that the support agent that replied to your ticket was talking about the first issue and not the other ones.
  3. Hi everyone, We've received your reports, on the forums and on social media. We're investigating these reports as we speak. I'll update when we know more. Thanks for your patience.
  4. I'm aware of that! Most MMOS and video games with a complex combat system do have that layer 🙂 You can now find the Skill Updates at the very end of the Patch Notes: https://www.bladeandsoul.com/en-us/news/article/8042/new-empires-patch-notes
  5. Closing this thread as discussing cheats is not allowed on the forums. If you have evidence of a player cheating, please send the information to our Customer Support Team.
  6. We use Twitter for messaging about these things. You can always check this account (no need for a Twitter account) to see updates: https://twitter.com/BladeandSoulOps (this feed is also embedded in the weekly maintenance notices. I'll try to get a quick note in the Maintenance & Announcements subforum in the future!
  7. We're not entirely sure at this point that points were "lost" or "missing." While we're trying to fix the issue for Stage 3 (with incorrect text, points were still awarded) with an unscheduled maintenance in 30 minutes (at 3:00 a.m. PST / 12:00 CEST / 10:00 UTC), we're still investigating Stage 4. Please send a ticket to our Customer Support Team with all the information you have (screenshot or video, but also what you remember seeing and what game content you were playing).
  8. I want to provide two corrections to what I said earlier in this thread: The Customer Support Team will not be able to correct Soul Boost points, so please don't submit tickets requesting this. The list of dungeons I provided above is for page 3 of Soul Boost, and we're trying to fix this as soon as possible. We're investigating the page 4 issue that was initially reported here. Apologies about the mix up as we tried to work fast through the issues.
  9. For those of you trying to complete your Stage 3 quests, we'd like to share with you the correct list of those quests (that we're trying to get fix in a few hours): (edit: I mistakenly said page 4 instead of 3)
  10. We're aware and working on fixing this today, as I mentioned in this thread:
  11. This seems due to a problem with the text on the Soul Boost window and we're trying to fix this. If you didn't get the points, please send all the information to our Customer Support Team to see if they can help you!
  12. We intended to have a fix for the dungeon part of Soul Boost, but one part was not correct, so we're trying to fix this now! Please continue the discussion on the thread in the Bug Report subforum: https://forums.bladeandsoul.com/topic/253600-soulboost-meter-broken/
  13. Can you provide specific examples of what loot does that?
  14. We think that the in-game guide has to be read as "5 and above". As you could see in the Patch Notes, the rings and earrings start dropping at stage 6, and the weapons at stage 8.
  15. After investigating this, we discovered that the Evolution System was only intended for the new weapons and upgradeable items introduced in last week's release. We're sorry about the confusion caused!
  16. We didn't forget about this issue. We're performing the first step of the process to rectify this situation and I'll continue update players on this thread. Thanks a lot for your patience!
  17. A la date et heure suivante, nous effectuerons une maintenance de tous les serveurs. Blade & Soul sera indisponible pendant la durée de la maintenance. Nous vous invitons à consulter régulièrement ce fil de discussion pour en savoir plus sur l'évolution de la situation. [Date et heures] Le mercredi 18 mai de 13 h à 17 h 30 (heure de Paris) La durée de la maintenance est sujette à changement. Correction de bugs : Les accessoires introduits en jeu à l'occasion de la mise à jour Nouveaux empires ont été ajoutés au système de résonance d'équipement.
  18. Hallo, Wir werden am 18.05.2022 ab 13 Uhr Wartungsarbeiten an den Blade & Soul Servern durchführen. Während dieser Zeit werden alle Server nicht erreichbar sein. Im Moment gehen wir davon aus, dass die Arbeiten 4 Stunden 30 Minuten in Anspruch nehmen werden. Fehlerbehebungen Die im Rahmen von „Neue Reiche“ eingeführten Accessoires wurden dem Ausrüstungsresonanzsystem hinzugefügt. Das Kostüm Freizeit und die Freizeit-Mütze sind jetzt als Entwürfe sichtbar. Die Drachenschwingen sind jetzt animiert. Bekannte Probleme Die Gegenstandsli
  19. Starting on May 18, 4:00 a.m. PST / 13:00 CEST / 11:00 UTC, all servers will undergo maintenance for approximately 4 hours 30 minutes. An in-game notice will be given 30 minutes prior to the maintenance start. Bug Fixes: The accessories introduced in the New Empires release have been added to the Equipment Resonance system. The Custom Kickstart costume and Custom Kickstart Hat now have appearances. The Wyvern Wings are now animated. The text on the maps for Dasari Palace, Dasari Palace - Middle Keep, Gunwon City - Nykarri Island, and Nykarri Hall of Trials is in the cor
  20. I'm currently working on the final steps to publishing the Skill Updates for last week's release (New Empires). I couldn't complete the list of Insignias for the March release because we were too busy at that time. And I will unfortunately not be able to gather notes for previous releases, as it's before my time, and it would require extensive work to track all of this information. I'm starting to get a relatively good understanding of the Blade & Soul systems, but it's a game with many systems that took me a while to grasp, and I'm not finished yet. I'm trying my best to give
  21. This is the expected behavior after this dungeon was removed from the Demonsbane system.
  22. I want to acknowledge that we're tracking the bugs that were mentioned in this thread. Some of the posts here are not "bug reports" but "design questions" (we're trying to get some clarity on them) or general comments/feedback. Assuming that you're talking about the Act 12 Interlude Chapter 3, did you have the special outfit given during Chapter 2 equipped? Did you not see how to get into the back room? The more information you can give us, the easier it is for us to reproduce this situation and determine if it's a bug.
  23. Hi everyone, I've forwarded all the community feedback, including bugs, to our teams, and we’re discussing it with the development team to figure out the next steps. Thanks.
  24. An update on this bug: we have identified the issue and we will be fixing it. All the players affected by this bug will get their Pentagonal Pet Gem Selection Chest back, but we're not sure when yet. In the future, please post your bug reports in the corresponding subforum so that bugs are easier to track!
  25. Thanks everyone for your feedback. We'll be compiling your thoughts and then doing some thinking of our own to decide what changes we can make. 🙂
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