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Rynara

NCSOFT
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Everything posted by Rynara

  1. Hi there, thank you for your report and your patience. The team has investigated and identified the cause of the issue and a fix for this should go live on Wednesday with the maintenance. The QA team has also developed some checks they can run to catch these kind of errors sooner.
  2. Hi, yes we picked and contacted a potential winner last week, and are still waiting for confirmation on some details. To give you additional context: For any sweepstakes it is possible that new winners may be picked if they can't confirm their eligibility. This is often the reason why we either can't announce potential winners, or why there may be delays with announcing winners, because not every potential winner picked is eligible as per sweepstakes rules.
  3. Hi @LordSwift, I'm currently handling this, and yes, due to the UE4 update we had to push the implementation of the artwork to accomodate all workload. We also received additional requests from some of our winners, so we wanted to make sure to comply with those. And don't worry! We are definitely on it, and we already requested for all of the winning artworks of our 2021 Loading Screen Art Contest to be implemented into the game. 😊
  4. Hi, this sounds like you may be running an outdated version of the NC Launcher which is probably trying to launch the UE3 client. It can sometimes happen that your pc will prevent the launcher from updating. Please uninstall the NC Launcher and then reinstall it. You can download the NC Launcher here: https://www.bladeandsoul.com/en-us/download You may afterwards have to install the new UE4 client if you haven't done so yet. Make sure to also uninstall the old game client to free up your storage space. Hope this helps.
  5. Thank you, can you also confirm the keyboard layout these buttons are not working in for you?
  6. Thank you for letting us know. As per original report we received the information that only the numbers row was not working on AZERTY keyboards to be set as hotkeys. Can you please clarify: Which numbers or letters are still not working for you? I'll then forward this information to the team for further investigation.
  7. We apologize that the issue caused you and other players an inconvenience. As announced, the issue has been addressed in our last patch which was released just yesterday, so you should be able to use your French hotkeys again. If you are however still experiencing issues, please let us know.
  8. As long as you have logged into the game any time since August 12 it should count as a login. To everybody who has followed the requirements and did not receive their packs: Please submit a ticket to our support team: https://support.bladeandsoul.com/hc/en-us
  9. Hi thank you for letting us know. I'm going to check with the team to find out why some of you haven't received your rewards yet. As a reminder; the requirements for the Dark Omen Bundle were to have logged into the game since August 12 and to be signed up for newsletters for both: Blade & Soul and NCSOFT.
  10. Hi there, September 15 is correct. The rewards should go out tomorrow. If you haven't received anything by September 16, please let us know.
  11. Hi everyone! We have a list of first bug fixes that should go live with the next patch: https://forums.bladeandsoul.com/topic/252396-916-maintenance-changes Regarding two of your issues reported here: Receiving the error "In maintenance" when trying to launch the game: ➡️ This message may display when your NC Launcher is missing an update, so it's trying to launch the UE3 client instead of the UE4. Please uninstall the NC Launcher and then reinstall it. You can download the NC Launcher here: https://www.bladeandsoul.com/en-us/download Receiving "System
  12. This error can sometimes happen if the launcher has been open for a while, which causes it to go into a "stale" state. Please try to quit, wait a moment and then restart your launcher, if it doesn't work with the first try, try a second time, and then launch the game. If you are still experiencing the issue, please reach out to our support team: https://support.bladeandsoul.com/hc/
  13. Hi, please let her know to reach out to our support team so we can investigate what happened: https://support.bladeandsoul.com/hc/
  14. Hi ScarletRaven, thank you for letting us know. I'm glad you received it now. 😃
  15. Hi everyone, thank you very much for your bug reports! I'm passing them on to the team for investigation. If you follow our bug reporting format, it will make it clearer for us how we can replicate the issues, so we really appreciate if you follow the guidelines. In the meantime I also wanted to share our Known Issues list from the launch day, in case some of you have not seen it: https://forums.bladeandsoul.com/topic/252195-known-issues-in-the-ue4-client-–-september-8
  16. Hallo Grashüpfer, Mit der Veröffentlichung von UE4 möchten wir euch wissen lassen, dass es derzeit einige aktive Bugs im Spiel gibt, die unser QA-Team entdeckt hat. Daher haben wir eine Liste der derzeit bekannten Probleme für euch erstellt, bis wir diese beheben können: Die Seite zum Aufladen von NCOINs im Spiel leitet euch nach der Auswahl des Betrags möglicherweise zum Login weiter. Umgehung: Loggt euch einfach auf der Seite ein, die sich öffnet, wenn ihr auf den Button klickt. Möglicherweise erhaltet ihr eine E-Mail zur Kontobestätigung. Die Scha
  17. Hi Crickets, With the release of UE4 we want to let you know that there are currently some active issues in the build that our QA team has spotted, so we created a currently known issues list for you, until we’ll have things patched up: The in-game NCOIN recharge page may redirect you to login after selecting the amount. Workaround: Simply log in on the page that opens when the button is clicked. You may receive an account confirmation email. The Character Portrait Register button is missing from the Photo Gallery screen in Character Info. Show
  18. Dear Crickets, With our latest upgrade for Blade & Soul to Unreal Engine 4 we wanted to make sure to provide the best experience we can to you. However, there are oftentimes sneaky bugs that are hiding from our sight. If you encounter any bugs whether functional, visual, or text—please report them here in this thread. Our team will continue to review the game, but your reports will be much appreciated! We ask you to please submit your bug report in the following structure: Bug Summary: (Short description of the bug) Reproduction steps: (List a steps
  19. Hi there, We have not forgotten about the questions, and have just published a round of Questions and Answers on the original forum topic: https://forums.bladeandsoul.com/topic/252130-share-your-unreal-engine-4-questions-with-us/?do=findComment&comment=2094746 Thank you for your patience. 🧡
  20. Hi Crickets, Thank you all for your questions. While our team is still very busy with the UE4 update, we're still gathering answers for some of your questions. And to not let you wait any longer, here is the first round of your Unreal Engine 4 Questions & Answers: Q: What is the UE4 update and what is part of it? A: Our September UE4 Update includes the engine upgrade, Dual Blade class, Forest of Echoes dungeon, skill changes, dungeon reward changes, and 2 major events. The other systems previously mentioned on our Revival site will be released in the co
  21. Hi everybody, Thank you so much for all of your questions so far. While we are gathering answers to your questions, be sure to tune in to today's Update Preview Livestream on Twitch http://Twitch.tv/bladeandsoul at 11 a.m. PDT / 8 p.m. CEST, where you will get a first look at the upcoming UE4 Update and where some first questions will be answered already.
  22. Hello Crickets, We hope you are as excited for the Unreal Engine 4 update as we are. Our Update Preview Livestream date has changed and is now scheduled for Tuesday, August 31 at 11 a.m. PDT (8 p.m. CEST) where Linda and Brett will give a rundown of the UE4 features and content. While our update is less than 3 weeks away and we’re still doing major preparations, you must have some burning questions about UE4 so we want to give you the opportunity to ask them! Please share your UE4 Update-related questions here in this forum thread and we’ll do our best to answer them.
  23. We always welcome dicussions, only please remember to be kind to each other. I also want to check in with you on this topic and thank you for your reports so far. From the information listed here some of you only experience the lag after certain stages and with certain characters, but they seem to occur at different stages for most of you. Are you still experiencing the lag? And have you experienced this lag in Mushin's Tower before the event started (so before July 14) or only after the event?
  24. Hi, are you still experiencing any crashes? It would help us if you can please tell us when and where the crashes happen, so we can investigate this.
  25. The Blade & Soul game servers are back online! Thank you all so much for your patience, and don't forget to grab your compensation bundle in the Hongmoon Store! The second compensation bundle for players that were affected by the login issues caused by the Moonlit Soul item will become available later today.
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