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  1. Thank you, can you also confirm the keyboard layout these buttons are not working in for you?
  2. Thank you for letting us know. As per original report we received the information that only the numbers row was not working on AZERTY keyboards to be set as hotkeys. Can you please clarify: Which numbers or letters are still not working for you? I'll then forward this information to the team for further investigation.
  3. We apologize that the issue caused you and other players an inconvenience. As announced, the issue has been addressed in our last patch which was released just yesterday, so you should be able to use your French hotkeys again. If you are however still experiencing issues, please let us know.
  4. As long as you have logged into the game any time since August 12 it should count as a login. To everybody who has followed the requirements and did not receive their packs: Please submit a ticket to our support team: https://support.bladeandsoul.com/hc/en-us
  5. Hi thank you for letting us know. I'm going to check with the team to find out why some of you haven't received your rewards yet. As a reminder; the requirements for the Dark Omen Bundle were to have logged into the game since August 12 and to be signed up for newsletters for both: Blade & Soul and NCSOFT.
  6. Hi there, September 15 is correct. The rewards should go out tomorrow. If you haven't received anything by September 16, please let us know.
  7. Hi everyone! We have a list of first bug fixes that should go live with the next patch: https://forums.bladeandsoul.com/topic/252396-916-maintenance-changes Regarding two of your issues reported here: Receiving the error "In maintenance" when trying to launch the game: ➡️ This message may display when your NC Launcher is missing an update, so it's trying to launch the UE3 client instead of the UE4. Please uninstall the NC Launcher and then reinstall it. You can download the NC Launcher here: https://www.bladeandsoul.com/en-us/download Receiving "System
  8. This error can sometimes happen if the launcher has been open for a while, which causes it to go into a "stale" state. Please try to quit, wait a moment and then restart your launcher, if it doesn't work with the first try, try a second time, and then launch the game. If you are still experiencing the issue, please reach out to our support team: https://support.bladeandsoul.com/hc/
  9. Hi, please let her know to reach out to our support team so we can investigate what happened: https://support.bladeandsoul.com/hc/
  10. Hi ScarletRaven, thank you for letting us know. I'm glad you received it now. 😃
  11. Hi everyone, thank you very much for your bug reports! I'm passing them on to the team for investigation. If you follow our bug reporting format, it will make it clearer for us how we can replicate the issues, so we really appreciate if you follow the guidelines. In the meantime I also wanted to share our Known Issues list from the launch day, in case some of you have not seen it: https://forums.bladeandsoul.com/topic/252195-known-issues-in-the-ue4-client-–-september-8
  12. Hallo Grashüpfer, Mit der Veröffentlichung von UE4 möchten wir euch wissen lassen, dass es derzeit einige aktive Bugs im Spiel gibt, die unser QA-Team entdeckt hat. Daher haben wir eine Liste der derzeit bekannten Probleme für euch erstellt, bis wir diese beheben können: Die Seite zum Aufladen von NCOINs im Spiel leitet euch nach der Auswahl des Betrags möglicherweise zum Login weiter. Umgehung: Loggt euch einfach auf der Seite ein, die sich öffnet, wenn ihr auf den Button klickt. Möglicherweise erhaltet ihr eine E-Mail zur Kontobestätigung. Die Scha
  13. Hi Crickets, With the release of UE4 we want to let you know that there are currently some active issues in the build that our QA team has spotted, so we created a currently known issues list for you, until we’ll have things patched up: The in-game NCOIN recharge page may redirect you to login after selecting the amount. Workaround: Simply log in on the page that opens when the button is clicked. You may receive an account confirmation email. The Character Portrait Register button is missing from the Photo Gallery screen in Character Info. Show
  14. Dear Crickets, With our latest upgrade for Blade & Soul to Unreal Engine 4 we wanted to make sure to provide the best experience we can to you. However, there are oftentimes sneaky bugs that are hiding from our sight. If you encounter any bugs whether functional, visual, or text—please report them here in this thread. Our team will continue to review the game, but your reports will be much appreciated! We ask you to please submit your bug report in the following structure: Bug Summary: (Short description of the bug) Reproduction steps: (List a steps
  15. Hi there, We have not forgotten about the questions, and have just published a round of Questions and Answers on the original forum topic: https://forums.bladeandsoul.com/topic/252130-share-your-unreal-engine-4-questions-with-us/?do=findComment&comment=2094746 Thank you for your patience. 🧡
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