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Rynara

NCSOFT
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  1. This looks like a very lovely exploration! Thank you for sharing this with us. 😊
  2. Hi all, thank you for bringing this to our attention. I've forwarded your feedback to our team.
  3. While the UE4 client has been released since September, we are continuously working on implementing additional UE4 features. That includes the new anti-cheat system that we are currently working on for Blade & Soul. The upcoming system is a big project and has a high priority to us. It will allow us to detect accounts that have made malicious client edits for advantageous gameplay, and when we catch those accounts, we will be able to swiftly remove them from the game. At this moment we do not have a release date, so we ask you to please continue reporting in-game exploiters you
  4. Log into Blade & Soul every day until November 23 to earn an entry per day for a chance to win (1) SteelSeries Arctis 7 headset. Read the details of the sweepstakes here: www.bladeandsoul.com/en/news/article/5874
  5. Hi everyone, there are many steps involved to prepare the art for the client, and then additional steps to implement the art. Our team's focus has been on the UE4 client, and fixing major issues, so we had to delay this task. I also wanted to let you know that we just received confirmation that the artwork from the 2021 Loading Screen Art Contest winners will be implemented with the December update! Thank you so much for your patience. ❤️ @Sizuu the art should be in the game for a similar time as past contests. Update: I checked with the team and we definitely want to c
  6. Hi all, we are definitely reading your concerns, and gathering your feedback. We however have no information at the moment, if and how these issues could be addressed.
  7. Hi there, thank you for your report and your patience. The team has investigated and identified the cause of the issue and a fix for this should go live on Wednesday with the maintenance. The QA team has also developed some checks they can run to catch these kind of errors sooner.
  8. Hi, yes we picked and contacted a potential winner last week, and are still waiting for confirmation on some details. To give you additional context: For any sweepstakes it is possible that new winners may be picked if they can't confirm their eligibility. This is often the reason why we either can't announce potential winners, or why there may be delays with announcing winners, because not every potential winner picked is eligible as per sweepstakes rules.
  9. Hi @LordSwift, I'm currently handling this, and yes, due to the UE4 update we had to push the implementation of the artwork to accomodate all workload. We also received additional requests from some of our winners, so we wanted to make sure to comply with those. And don't worry! We are definitely on it, and we already requested for all of the winning artworks of our 2021 Loading Screen Art Contest to be implemented into the game. 😊
  10. Hi, this sounds like you may be running an outdated version of the NC Launcher which is probably trying to launch the UE3 client. It can sometimes happen that your pc will prevent the launcher from updating. Please uninstall the NC Launcher and then reinstall it. You can download the NC Launcher here: https://www.bladeandsoul.com/en-us/download You may afterwards have to install the new UE4 client if you haven't done so yet. Make sure to also uninstall the old game client to free up your storage space. Hope this helps.
  11. Thank you, can you also confirm the keyboard layout these buttons are not working in for you?
  12. Thank you for letting us know. As per original report we received the information that only the numbers row was not working on AZERTY keyboards to be set as hotkeys. Can you please clarify: Which numbers or letters are still not working for you? I'll then forward this information to the team for further investigation.
  13. We apologize that the issue caused you and other players an inconvenience. As announced, the issue has been addressed in our last patch which was released just yesterday, so you should be able to use your French hotkeys again. If you are however still experiencing issues, please let us know.
  14. As long as you have logged into the game any time since August 12 it should count as a login. To everybody who has followed the requirements and did not receive their packs: Please submit a ticket to our support team: https://support.bladeandsoul.com/hc/en-us
  15. Hi thank you for letting us know. I'm going to check with the team to find out why some of you haven't received your rewards yet. As a reminder; the requirements for the Dark Omen Bundle were to have logged into the game since August 12 and to be signed up for newsletters for both: Blade & Soul and NCSOFT.
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