NCSOFT Green Storm Posted July 13, 2022 NCSOFT Share Posted July 13, 2022 1 hour ago, Hijack said: But what about stage 10? Since those rewards too were altered to reflect the proper ones. We will also be issuing to those players the missing quantities. 1 1 Link to comment Share on other sites More sharing options...
Snatchyy Posted July 13, 2022 Author Share Posted July 13, 2022 My character has previously claimed the double bracelet from soulboost, i log in today to see the rewards are now displayed corrected but my archer did not* receive an awakened uzime ring box in my mail. I tried to open the double bracelet on my gunner too to see if it would be updated or what not, nope. Link to comment Share on other sites More sharing options...
NCSOFT Green Storm Posted July 14, 2022 NCSOFT Share Posted July 14, 2022 49 minutes ago, Snatchyy said: My character has previously claimed the double bracelet from soulboost, i log in today to see the rewards are now displayed corrected but my archer did not* receive an awakened uzime ring box in my mail. I tried to open the double bracelet on my gunner too to see if it would be updated or what not, nope. Please this my previous message about this: Link to comment Share on other sites More sharing options...
silv3rlife Posted July 15, 2022 Share Posted July 15, 2022 When are you going to send missing items by mail for lvl 10? Link to comment Share on other sites More sharing options...
Wytsii Posted July 15, 2022 Share Posted July 15, 2022 On 7/13/2022 at 8:01 PM, Green Storm said: We're now sending the "Unity Stellar Ascension Stone Chest" to players who already received an incorrect chest before today's maintenance. Reminder that if your character was a Kung Fu Master, this chest worked correctly before today's maintenance. Players who received any of the other five chests (Unity Earthen Ascension Stone chest, Unity Life Ascension Stone chest, Unity Stellar Radiance Stone chest, Unity Earthen Radiance Stone chest, Unity Life Radiance Stone chest) can now open them. If you deleted one of these five chests before today's maintenance, please contact the Customer Support Team and they'll send you a new one! Regarding the changes we made to Soul Boost levels 12 and 13 (Awakened Uzume Ring Chest and Awakened Uzume Earring Chest), we're currently working on identifying who was affected by these changes and how they were impacted, depending on which level they had before the maintenance. This is going to take a bit of time to figure out and I'll update the community when I know more. When can we expect the "Unity Stellar Ascension Stone Chest"? Link to comment Share on other sites More sharing options...
NCSOFT Green Storm Posted July 16, 2022 NCSOFT Share Posted July 16, 2022 Let me summarize what we'll be sending players based on the changes we made on Wednesday. Keep in mind that this is our plan and I don't know yet when the rewards will be sent to all the players. Depending on which Soul Boost level you were before the maintenance on Wednesday July 13, this is what you'll get: Level 10: 4 Empyrean Spirit Stones, 9 Elder Scales, and 1 Premium Transformation Stone Level 11: 2 Everwill Soul Evolution Stones Level 12 : 1 Awakened Uzume Ring Chest This is cumulative, so being at level 11 means you'll get what I listed at 10 and 11, and at 12 you get 10, 11 and 12. If you reached Level 48, then please contact our Customer Support Team so that we can issue you what you are due (2 Thundersurge Soul Evolution Stones, 20 Scarlet Blooms, 8 Elder Scale). Note: you won't receive anything for the Level 13 change (Awakened Wild Spirit Bracelet Chest -> Awakened Uzume Earring Chest), since you already got the Awakened Uzume Earring Chest at Level 12. 3 Link to comment Share on other sites More sharing options...
Ruffiano Posted July 16, 2022 Share Posted July 16, 2022 what about those psyches ?I got 3 times psyche for bracelet and I didnt get any for earring and ring Link to comment Share on other sites More sharing options...
SylphidLive Posted July 17, 2022 Share Posted July 17, 2022 On 7/16/2022 at 2:06 AM, Green Storm said: Let me summarize what we'll be sending players based on the changes we made on Wednesday. Keep in mind that this is our plan and I don't know yet when the rewards will be sent to all the players. Depending on which Soul Boost level you were before the maintenance on Wednesday July 13, this is what you'll get: Level 10: 4 Empyrean Spirit Stones, 9 Elder Scales, and 1 Premium Transformation Stone Level 11: 2 Everwill Soul Evolution Stones Level 12 : 1 Awakened Uzume Ring Chest This is cumulative, so being at level 11 means you'll get what I listed at 10 and 11, and at 12 you get 10, 11 and 12. If you reached Level 48, then please contact our Customer Support Team so that we can issue you what you are due (2 Thundersurge Soul Evolution Stones, 20 Scarlet Blooms, 8 Elder Scale). Note: you won't receive anything for the Level 13 change (Awakened Wild Spirit Bracelet Chest -> Awakened Uzume Earring Chest), since you already got the Awakened Uzume Earring Chest at Level 12. Should n' you guys be adding x2 Champion's Heart Evolution Stones too? cuz soul boost its giving the Korean amount (7) while we still need 9... Link to comment Share on other sites More sharing options...
SuperSweetStephanie Posted July 18, 2022 Share Posted July 18, 2022 On 7/15/2022 at 8:06 PM, Green Storm said: Let me summarize what we'll be sending players based on the changes we made on Wednesday. Keep in mind that this is our plan and I don't know yet when the rewards will be sent to all the players. Depending on which Soul Boost level you were before the maintenance on Wednesday July 13, this is what you'll get: Level 10: 4 Empyrean Spirit Stones, 9 Elder Scales, and 1 Premium Transformation Stone Level 11: 2 Everwill Soul Evolution Stones Level 12 : 1 Awakened Uzume Ring Chest This is cumulative, so being at level 11 means you'll get what I listed at 10 and 11, and at 12 you get 10, 11 and 12. If you reached Level 48, then please contact our Customer Support Team so that we can issue you what you are due (2 Thundersurge Soul Evolution Stones, 20 Scarlet Blooms, 8 Elder Scale). Note: you won't receive anything for the Level 13 change (Awakened Wild Spirit Bracelet Chest -> Awakened Uzume Earring Chest), since you already got the Awakened Uzume Earring Chest at Level 12. Upgrade materials needed from TB 9 to Silversteel 3 need THREE Premium Transformation Stone I think. The bugged level 10 gives 0 Premium Transformation Stone. Why the fixed Level 10 issues only ONE to us? Link to comment Share on other sites More sharing options...
Rhiakath Posted July 18, 2022 Share Posted July 18, 2022 1 hour ago, SuperSweetStephanie said: Upgrade materials needed from TB 9 to Silversteel 3 need THREE Premium Transformation Stone I think. The bugged level 10 gives 0 Premium Transformation Stone. Why the fixed Level 10 issues only ONE to us? You can get those by fishing during this event. 10/week Link to comment Share on other sites More sharing options...
Gman Posted July 19, 2022 Share Posted July 19, 2022 Any news? Support just put me on hold. I am missing the ring on 4 chars Link to comment Share on other sites More sharing options...
SuperSweetStephanie Posted July 19, 2022 Share Posted July 19, 2022 On 7/18/2022 at 1:09 PM, Rhiakath said: You can get those by fishing during this event. 10/week I can also pay to get everything upgraded to top in BnS, hehe Link to comment Share on other sites More sharing options...
Wytsii Posted July 19, 2022 Share Posted July 19, 2022 2 hours ago, Gman said: Any news? Support just put me on hold. I am missing the ring on 4 chars They are still investigating Link to comment Share on other sites More sharing options...
NCSOFT Green Storm Posted July 19, 2022 NCSOFT Share Posted July 19, 2022 On 7/18/2022 at 8:58 AM, SuperSweetStephanie said: Upgrade materials needed from TB 9 to Silversteel 3 need THREE Premium Transformation Stone I think. The bugged level 10 gives 0 Premium Transformation Stone. Why the fixed Level 10 issues only ONE to us? Sorry it was a copy/paste error and that should be 3 Premium Transformation Stones. Regarding when we'll send the items, there's still some work to be done for that but I should have an update soon. 3 1 Link to comment Share on other sites More sharing options...
Gman Posted July 20, 2022 Share Posted July 20, 2022 The items that will be send, is that included missing rings? Link to comment Share on other sites More sharing options...
Kareem Uchiha Posted July 21, 2022 Share Posted July 21, 2022 On 7/13/2022 at 8:28 PM, Green Storm said: See the message I posted before the one you quoted: On 7/13/2022 at 8:14 PM, Green Storm said: Sorry that messaging was coming a hot minute after I posted the previous one (and I updated it). Here are the details: Regarding the changes we made to Soul Boost levels 12 and 13 (Awakened Uzume Ring Chest and Awakened Uzume Earring Chest), we're currently working on identifying who was affected by these changes and how they were impacted, depending on which level they had before the maintenance. This is going to take a bit of time to figure out and I'll update the community when I know more. Dear GM . you said you have verified that your character Rin Izanagi did not obtain an Awakened Uzume Ring Chest. Your character also did not lose an Awakened Uzume Ring Chest . my soul Boost lvl is 19 and i didnt get awakened uzume ring sound not strange to you ? if im lvl 19 in soul boost when i supposed to have the ring? i collect the box before the last update and i found that there was a bug because i got ( Two awakened wild spirit Bracelet) and all my alts after last update got the awakened uzume ring normally so pls understand my problem and help me to fix a it and have the ring back .ty gm Link to comment Share on other sites More sharing options...
Zai Posted July 21, 2022 Share Posted July 21, 2022 Hello, why did you removed the 40 bloodstones in last stage of soolboost ? Link to comment Share on other sites More sharing options...
NCSOFT Green Storm Posted July 21, 2022 NCSOFT Share Posted July 21, 2022 22 hours ago, Gman said: The items that will be send, is that included missing rings? You will get one Awakened Uzume Ring Chest if your Soul Boost level was at 12 or above. Link to comment Share on other sites More sharing options...
LunarS0ng Posted July 21, 2022 Share Posted July 21, 2022 Hello! Hope everyone is doing fine, so I get affected by the mistake on SB as well and now that I finished with my two alters I notice my Heart is still missing a Heart Evolution Stone. So I tried to open a ticket and the GM there said "hey we are aware of it, just read the forum...." So well. here I'm reading about and I don't see any comment about those stones... is there something I can do to get the stone or not? I just want to know that. My ticket if helps on anything: #23857537 Have and awesome day! 0/ Link to comment Share on other sites More sharing options...
Hasagi Posted July 26, 2022 Share Posted July 26, 2022 Ok bois, got my Lvl 10 and Lvl 11 soulboost rewards just now, no Uzume ring but who cares, it gets replaced by skystealer anyway. And Props to Greenstorm, u are doing a good job. 2 Link to comment Share on other sites More sharing options...
NCSOFT Green Storm Posted July 26, 2022 NCSOFT Share Posted July 26, 2022 Hi everyone, We've now distributed the Soul Boost reward corrections to all players according to the Soul Boost level reward changes I shared earlier. If you see a discrepancy between what you received and the list of rewards above, please contact our Customer Support Team with as many details as possible. Thanks everyone for your patience. 2 Link to comment Share on other sites More sharing options...
DatGuyShaq Posted July 27, 2022 Share Posted July 27, 2022 This current SB is NOT giving enough tokens for the heart to reach True Champion Heart... I really don't understand why players are not reporting this. I mentioned it inside a ticket and they said changes were coming.(yes I know of the last boss F5 item giving 2 tokens per toon) This changes have not resolved this issue. Link to comment Share on other sites More sharing options...
Gman Posted July 27, 2022 Share Posted July 27, 2022 On the first char that I log I am still missing the ring..... Link to comment Share on other sites More sharing options...
Hasagi Posted July 27, 2022 Share Posted July 27, 2022 22 hours ago, Hasagi said: Ok bois, got my Lvl 10 and Lvl 11 soulboost rewards just now, no Uzume ring but who cares, it gets replaced by skystealer anyway. And Props to Greenstorm, u are doing a good job. Update: Got the rings now too. 1 Link to comment Share on other sites More sharing options...
Amane Posted July 27, 2022 Share Posted July 27, 2022 (edited) I found one more Soul Boost problem: We need 9x Champion's Heart Evolution Stone for True Champions Heart. Stage 32 however doesn't offer 3x Champion's Heart Stone, it only offers 1. We're stuck with Awakened Champion's Heart - Stage 2 after progressing from Stage 32 onwards. (We acquire 7 in total instead of 9 which are needed right now!) Please fix this stage and also send a Level 32 Reward Compensation to all qualified accounts. Thank you! Btw, appreciate all the hard work @Green Storm! Thank you so much! ☺️ Edited July 27, 2022 by Amane Link to comment Share on other sites More sharing options...
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