I've been having issues since the Windows 10 Fall Creator Update (dec 3), and I've seen other posts about this. I want to give clear information about the issues and I hope others can help me (and others) out to resolve the issues. I have send a ticket about my issues, but they gave up after about 8 tries to help solve my issues.
Blade & Soul won't launch (somehow solved):
Some people including me are having the issue when the launcher loads the game and the client doesn't appear/start after. To resolve this, you have to set the launcher's compatibility to Windows 8 or lower.
Low FPS issue (Frames per second):
In the 64-bit client I'm having the issue that I have max ~20 FPS, and ~5 FPS in dungeons/raids and sometimes it drops/freezes. In 32-bit it's a bit better, but not as it were before: ~30-50 FPS, and ~15 FPS in dungeons/raids with alot drops to ~5 or freezes.
I tried different settings in NVidia Control Panel, but none solved my issue.
I tried to solve this by changing Graphics setting, but settings low or high, it doesn't make any difference. Also my laptop could handle high settings before the Windows 10 Fall Creator Update.
I tried to disable background services and start-up programs on my laptop, but no difference.
I have updated all my drivers now and before I even tried older drivers for graphics card and CPU.
I did system scans to search for hardware/software issues, but there were no issues found.
I made a new profile on my laptop in case my own profile was corrupted, but there was no difference in playing B&S on the other profile/account.
I re-installed the launcher, and later I re-installed the whole game, I even deleted left-over files and folders to make sure everything was uninstalled before install.
I tried different compatibilities and turning off 'Optimize for fullscreen' setting in compatibility properties.
I tried turning off Game DVR in Xbox-app settings and turning off Windows Game Bar (Windows + G) in fullscreen.
Now, my next step I'm thinking about is to update my BIOS, but I doubt it has to do anything with this issue...
My laptop's specifications: https://www.msi.com/Laptop/GL62-6QF.html#hero-specification
Windows 10 Home 64-bit
Intel® Core™ i7-6700HQ CPU @ 2.60 GHz (not overclocked)
GeForce® GTX 960M graphics with higher performance
8 GB RAM
125 GB SSD, 23 GB free space (B&S is installed on this disk)
1 TB HDD
BIOS version: E16J5IMS.10F