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Game-Server Latency Issue Report Thread

Extent

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Extent

Extent

Posted
Posted

There has been plenty of discussion on the BnS Reddit regarding the high-ping issues that many players have been experiencing.

Babbletr0n mentioned that he wanted detailed information regarding the problem, however I have not seen any topics to answer the request.

 

I and everyone I have walked through the testing process have turned up the same results:

Latency to the game servers and game servers alone is extremely inconsistent and spikes very high, making combat clunky and combos unpredictable.

The problem is persistent across multiple geographical locations, machines, and ISPs in both NA and EU. It has nothing to do with any third-party software or network configurations.

 

Babbletr0n mentioned that "Not everyone is having this issue", however I do not believe this is the case.

Considering the large variety of identical reports, it is much more likely that not everyone notices the issue, or knows what the game should feel like in a normal, consistent ping environment.

The fact that those that notice the issue have no latency issues with any other BnS-related IP, or other NCSoft Dallas-based IPs indicates that the problem is not related to ISP infrastructure.

 

To find and report your results, you do not need any additional software, and I would encourage anyone to avoid unofficial programs posted by users.

Simply follow the following procedure:

-Open Task Manager (Shift+Ctrl+Esc)

-Go to the Performance Tab and click Resource Monitor

-Go to Network Tab of Resource Monitor and check the box next to Client.exe

-Look at Latency column results for Remote Port 10100 in the TCP Connections drop down

 

This is your actual ping to the game server that is responsible for combat responsiveness. The figures appear to be accurate, if not slightly delayed and are consistent with actual in-game skill response time.

 

If you want to test your normal latency and check for bad network hops, you can do the following:

[Option 1] Open command prompt and enter tracert 64.25.39.1

[Option 2] Download a program like PingPlotter. Enter 64.25.39.1 for the target. This will give you more detailed results and is better at detecting lag spikes and packet loss.

(If the mods don't want links to diagnostic software I will gladly remove it. This is recommended by other games like World of Tanks, however.)

 

I am located in the Chicago Suburbs and typically get a ping of 30-40ms to Dallas.

My latency to all other BnS IPs is consistent with this, showing 30-40ms relatively stable.

My latency to 10100, however, ranges anywhere from 30-250 or in extreme cases over 300ms of latency in the span of a few seconds.

 

 

If you are having noticeable issues with latency, check your ping following the same method and post the results here.

Even if you do not notice the issue, I highly recommend monitoring your latency to the IP associated with port 10100 over a couple of minutes and posting as well.

This is a very significant issue for competitive PvP and absolutely needs to be addressed.

 

Related Reddit threads with much more information can be found here:

NCWest, why are the servers still lagging? For such a ping-reliant game, this is unacceptable.

Has NCWest gotten any idea what is going on with the latency?

Attention NCSOFT, "Arena server lag" is affecting NA too

Babbletr0n - "We are aware of the "Eu Arena Lag Situation, please provide information"

High ping in arena? (EU)

Please fix the arena server lag NCSoft (both NA/EU)

High latency in NA, anyone else experiencing this?

 

**This appears to be universally affecting users in multiple different countries. This issue is critical to competitive gameplay.**

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Smo

Smo

Posted
Posted

Also getting pretty much nonstop ping spikes from 10100. my regular 60-70 keeps jumping up to 110-150, sometimes higher.

The ping seems to be spiked at least 1/4 of the time that I look at it.

Been wondering what's been up the last few days.

 

(from canada, using shaw ISP)

 

I checked the ping both with and without using a VPN, and while the VPN of course did do its job of lowering ping, it still experienced the same issue with the consistent lag spikes.

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Evi

Evi

Posted
Posted

Same issue here and with everyone else I've talked about this. I have done everything I can to make sure it is not me.

 

Normally pingtesting Frankfurt gives me 40-50ms. Consistent with other games that have servers residing in there.

 

BnS gives me 70-200ms in prime time, it happens in OW frequently but cross-server dungeons are affected all the time same as arena. Also the reason I believe everyone has this issue but not everyone notices it: Other classes can perform relatively normal while others suffer considerably.

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bandsnewbie

bandsnewbie

Posted
Posted
4 hours ago, Extent said:

To find and report your results, you do not need any additional software, and I would encourage anyone to avoid unofficial programs posted by users.

Simply follow the following procedure:

-Open Task Manager (Shift+Ctrl+Esc)

-Go to the Performance Tab and click Resource Monitor

-Go to Network Tab of Resource Monitor and check the box next to Client.exe

-Look at Latency column results for Remote Port 10100 in the TCP Connections drop down

 

This is your actual ping to the game server that is responsible for combat responsiveness. The figures appear to be accurate, if not slightly delayed and are consistent with actual in-game skill response time.

 

I am located in the Chicago Suburbs and typically get a ping of 30-40ms to Dallas.

My latency to all other BnS IPs is consistent with this, showing 30-40ms relatively stable.

My latency to 10100, however, ranges anywhere from 30-250 or in extreme cases over 300ms of latency in the span of a few seconds.

 

 

If you are having noticeable issues with latency, check your ping following the same method and post the results here.

Even if you do not notice the issue, I highly recommend monitoring your latency to the IP associated with port 10100 over a couple of minutes and posting as well.

This is a very significant issue for competitive PvP and absolutely needs to be addressed.

 

I'm starting to sound like a broken record saying this and i'm starting to feel a bit embarrassed.

 

But did *you* come up with those procedures or was it the B&S guy that said it? cause either way i think you or they are going about it all wrong.  Posting screenshots from "howfastismyinternet.com" isnt what you want to do, or even posting a screenshot of the network tab resource manager.  I mean you *could* do that...but once you see that your ping is 500 on the resource manager then wtf are you supposed to do? if their technicians are competent they will start asking you specific questions about your setup and the actual path your data takes from your house to their servers.  Telling them that your lag is high just lets them know that your lag is high...but they still need to figure out where the data is getting jacked up. 

 

Look at how WoW handles a mass lag report issue.  When 100 people all report that their lag on a server is really high thats enough to get Blizzards attention.  But when the information they ask people to post is 1) dxdiag 2) tracert and 3) pathping.  None of that screenshot crap with resources tab because that wont help them troubleshoot jackshit.  They need to rule out if the problem is on their end, somewhere in the middle of the data path, or at your end. In B&S's case the problem may very well be with their servers.  But not asking for detailed player info (a simple latency screenshot isnt detailed) seems like they are just guessing.

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Extent

Extent

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Posted
3 hours ago, fatalystic said:

Already closed my client, but I pinged 64.25.37.238 (supposedly Mushin? Found it in an older thread on this forum) using cmd and got a 100% packet loss.

The game server will not accept that type of ping request to avoid malicious attacks.

 

Right now Resource Monitor is the easiest way to get an idea of the latency involved, although the polling rate is rather low.

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bandsnewbie

bandsnewbie

Posted
Posted

Like for example here is the info i would provide Blizzard if my main server starts lagging up to 10k ms.  If a bunch of other people are reporting the same issue then they post the same thing.  The server that i pinged was Mushin and the IP address i got for them was 64.25.37.238.  I'm actually on Yunwa but Mushin was the only IP address i could get in such short notice.

 

Dxdiag info is provided i guess to rule out hardware issues.  They normally ask for pathpings and tracert though i cant remember the difference between the two.  I just did a tracert cause i'm too lazy to look up pathping info.

 

EDIT: ohh and also the procedures for figuring out this info doesnt require special addons or anything just a CMD command and a start>run command.  But if what Extent is saying about how "The game server will not accept that type of ping request to avoid malicious attacks" is true then i think thats kinda stupid if B&S made it that way.  Although my tracert is timing out at hop 10, and the last ip recorded on hop 9 is 66.109.9.122.

 

 

Spoiler

 

Tracing route to 64.25.37-238.ncsoft.com [64.25.37.238]

over a maximum of 30 hops:

  1    11 ms     6 ms     2 ms  192.168.0.1
  2    21 ms    12 ms    11 ms  cpe-172-248-160-1.socal.res.rr.com [172.248.160.1]
  3    15 ms    13 ms    17 ms  tge0-9-0-21.tmclcact02h.socal.rr.com [76.167.28.13]
  4    18 ms    17 ms    16 ms  72.129.7.60
  5    25 ms    24 ms    24 ms  agg21.tustcaft01r.socal.rr.com [72.129.5.2]
  6    18 ms    24 ms    23 ms  bu-ether16.tustca4200w-bcr00.tbone.rr.com [66.109.6.64]
  7    22 ms    19 ms    24 ms  bu-ether14.lsancarc0yw-bcr00.tbone.rr.com [66.109.6.4]
  8    18 ms    19 ms    19 ms  0.ae2.pr0.lax00.tbone.rr.com [107.14.19.138]
  9    30 ms    26 ms    29 ms  66.109.9.122
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

 

 

Spoiler

 

------------------
System Information
------------------
Time of this report: 2/7/2016, 04:06:39
       Machine name:
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151230-0600)
           Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
       System Model: System Product Name
               BIOS: BIOS Date: 07/17/12 09:41:24 Ver: 08.01
          Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
             Memory: 16384MB RAM
Available OS Memory: 16336MB RAM
          Page File: 4577MB used, 28092MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
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       Manufacturer: NVIDIA
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         Monitor Id: SAM07BB
        Native Mode: 1360 x 768(p) (60.015Hz)
        Output Type: HD15
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.5891 (English)
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        DDI Version: 11
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        WHQL Logo'd: Yes
    WHQL Date Stamp:
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       DDraw Status: Enabled
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 Default Voice Playback: Yes
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       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
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          Date and Size: 9/21/2012 23:19:38, 4060560 bytes
            Other Files:
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         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
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              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
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                   Type: WDM
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            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
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    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
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              HW Memory: 0
       Voice Management: No
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---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
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Vendor/Product ID: n/a
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      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: G500
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC068
        FF Driver: n/a

      Device Name: G500
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC068
        FF Driver: n/a

      Device Name: G500
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC068
        FF Driver: n/a

      Device Name: USB Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31C
        FF Driver: n/a

      Device Name: USB Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31C
        FF Driver: n/a

      Device Name: USB Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31C
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1E26
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC068
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC31C
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC068
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 11.4 GB
Total Space: 228.8 GB
File System: NTFS
      Model: SanDisk SDSSDX240GG25

      Drive: D:
      Model: HL-DT-ST BDDVDRW UH12LS29
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
     Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_84CA1043&REV_04\3&11583659&0&B0
   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1E02&SUBSYS_84CA1043&REV_04\3&11583659&0&FA
   Driver: n/a

     Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_84CA1043&REV_04\3&11583659&0&A0
   Driver: n/a

     Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_84CA1043&REV_09\3&11583659&0&08
   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_84CA1043&REV_04\3&11583659&0&D0
   Driver: n/a

     Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor DRAM Controller - 0150
Device ID: PCI\VEN_8086&DEV_0150&SUBSYS_84CA1043&REV_09\3&11583659&0&00
   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_84CA1043&REV_04\3&11583659&0&E8
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_84891043&REV_03\4&17F33A27&0&00E5
   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_84CA1043&REV_04\3&11583659&0&FB
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_84451043&REV_04\3&11583659&0&D8
   Driver: n/a

     Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_84321043&REV_06\4&11EB9DBD&0&00E4
   Driver: n/a

     Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_84CA1043&REV_C4\3&11583659&0&E5
   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 5 - 1E18
Device ID: PCI\VEN_8086&DEV_1E18&SUBSYS_84CA1043&REV_C4\3&11583659&0&E4
   Driver: n/a

     Name: NVIDIA GeForce GTX 680
Device ID: PCI\VEN_10DE&DEV_1180&SUBSYS_28221462&REV_A1\4&20BDBE28&0&00E0
   Driver: n/a

     Name: Intel(R) Z77 Express Chipset LPC Controller - 1E44
Device ID: PCI\VEN_8086&DEV_1E44&SUBSYS_84CA1043&REV_04\3&11583659&0&F8
   Driver: n/a

     Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_84CA1043&REV_C4\3&11583659&0&E0
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_0E0A&SUBSYS_28221462&REV_A1\4&20BDBE28&0&01E0
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.03.0000.0000
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
Record Queue,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,16.04.3528.0331
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
ffdshow DXVA Video Decoder,0xff800002,2,1,ffdshow.ax,1.03.0000.0000
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.03.0000.0000
CT Upsampler filter,0x00100000,1,1,Upsample.ax,2.00.0005.0000
ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.03.0000.0000
Bytescout Screen Capturing Filter,0x00200000,0,1,BytescoutScreenCapturingFilter.dll,
Creative Wave Writer,0x00200000,1,0,WavWrite.ax,3.01.0004.0000
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.19091
LAV Splitter,0x00800004,1,1,LAVSplitter.ax,0.60.0001.0000
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.19091
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.19091
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
BPM Metadata,0x001fffff,1,1,MetaBPMu.ax,2.00.0002.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
CT Time-Scaling filter,0x00100000,1,1,TimeScal.ax,2.03.0009.0000
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.19091
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.19091
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
MPC FLV Splitter,0x00600000,1,1,FLVSplitter.ax,1.06.0002.4902
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.19091
AVS Video Out,0x00200000,0,1,AVSVideoOutFilter3.ax,1.00.0000.0248
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.19091
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.19091
Haali Media Splitter,0x00800001,0,1,splitter.ax,1.11.0288.0000
Haali Media Splitter (AR),0x00400000,1,1,splitter.ax,1.11.0288.0000
PCM to EXT,0x00200000,0,0,Pcm2Ext.ax,6.00.0002.0000
CT Karaoke filter,0x00100000,1,1,Karaoke.ax,2.00.0012.0000
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
Creative AC3 Source Filter,0x00400000,0,1,AC3Srcu.ax,3.02.0001.0000
Creative PCM Raw Writer,0x00200000,1,0,RawWritu.ax,1.00.0000.0000
CT PDP filter,0x00100000,1,1,PDP.ax,1.00.0008.0000
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.19091
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.19091
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.19091
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.19091
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.19091
Haali Video Renderer,0x00200000,1,0,dxr.dll,
File Writer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
CT SmartVolumeManagement filter,0x00100000,1,1,DSCompr.ax,1.00.0008.0000
Creative Audio Gain Filter,0x00200000,1,1,AudGain.ax,1.00.0000.0000
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
Creative Flac Source Filter,0x00400000,0,1,FlacSrcu.ax,1.00.0002.0000
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
Creative MLP Source Filter,0x00400000,0,1,MlpSrcu.ax,3.01.0000.0000
Creative File Reader Filter,0x00400000,0,1,FilReadu.ax,1.00.0005.0000
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
Bandisoft MPEG-1 Video Decoder,0xff800001,1,1,bdfilters.dll,1.00.0005.0016
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
SVM Metadata,0x001fffff,1,1,MetaSVMu.ax,2.00.0002.0000
CT HPVirtualizer filter,0x00100000,1,1,Virtual.ax,1.00.0000.0000
Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.11.0288.0000
DirectVobSub,0x00200000,2,1,VSFilter.dll,3.00.0000.0211
DirectVobSub (auto-loading version),0x00800002,2,1,VSFilter.dll,3.00.0000.0211
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.19091
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.19091
Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.11.0288.0000
CT CMSS3 filter,0x00100000,1,1,CMSS3.ax,3.00.0013.0000
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.19091
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
DC-Bass Source Mod,0x00800000,0,1,DCBassSourceMod.ax,1.05.0002.0000
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
Creative Ogg Source Filter,0x00400000,0,1,OggSrcu.ax,1.00.0001.0000
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
Creative NVF Filter,0x00400000,0,1,NvfSrcu.ax,3.01.0001.0000
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.03.0000.0000
Noise Reduction,0x00100000,1,1,NoisRedu.ax,3.00.0007.0000
LAV Splitter Source,0x00800004,0,1,LAVSplitter.ax,0.60.0001.0000
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
Creative WMA Writer,0x00200000,1,0,WMAWrite.ax,5.00.0001.0000
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
MPC FLV Source,0x00600000,0,0,FLVSplitter.ax,1.06.0002.4902
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Creative WMA Source Filter,0x00400000,0,1,WmaSrc.ax,3.01.0001.0000
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.19091
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.19091
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.19091
MPC CDXA Reader,0x00600000,0,1,cdxareader.ax,1.07.0003.0000
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.19091
ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.03.0000.0000
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Bandisoft MPEG-1 Audio Decoder,0xff800001,1,1,bdfilters.dll,1.00.0005.0016
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.19091
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.19091
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.19091
LAV Audio Decoder,0x00800003,1,1,LAVAudio.ax,0.60.0001.0000
Creative CDDA Source Filter,0x00400000,0,1,CDDA.ax,3.00.0003.0000
Creative LiveRecording Filter SxS,0x00400000,0,1,LiveRecu.ax,5.00.0001.0000
LAV Video Decoder,0x00800003,1,1,LAVVideo.ax,0.60.0001.0000
Creative Internet Source Filter,0x00400000,0,1,InetSrcu.ax,1.00.0000.0000
Haali Video Sink,0x00200000,1,0,splitter.ax,1.11.0288.0000
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.19091
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.19091

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.03.0000.0000
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.19091
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
ffdshow Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Lagarith Lossless Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Bandi MJPEG Video Decoder,0x00200000,1,1,qcap.dll,6.06.7601.17514
Bandi MPEG-1 Video Decoder,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514
x264vfw - H.264/MPEG-4 AVC codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Xvid MPEG-4 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
PCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.19091
{6A08CF80-0E18-11CF-A24D-0020AFD79767},0x00200000,1,1,quartz.dll,6.06.7601.19091
DivX ;-) Audio,0x00200000,1,1,quartz.dll,6.06.7601.19091
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.19091
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.19091
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.19091
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.19091
MP2,0x00200000,1,1,quartz.dll,6.06.7601.19091
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.19091

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.19091
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.19091

WDM Streaming Capture Devices:
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HDA SPDIF Optical Out,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
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Extent

Extent

Posted
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Posted
2 minutes ago, bandsnewbie said:

 

I'm starting to sound like a broken record saying this and i'm starting to feel a bit embarrassed.

 

But did *you* come up with those procedures or was it the B&S guy that said it? cause either way i think you or they are going about it all wrong.  Posting screenshots from "howfastismyinternet.com" isnt what you want to do, or even posting a screenshot of the network tab resource manager.  I mean you *could* do that...but once you see that your ping is 500 on the resource manager then wtf are you supposed to do? if their technicians are competent they will start asking you specific questions about your setup and the actual path your data takes from your house to their servers.  Telling them that your lag is high just lets them know that your lag is high...but they still need to figure out where the data is getting jacked up. 

 

Look at how WoW handles a mass lag report issue.  When 100 people all report that their lag on a server is really high thats enough to get Blizzards attention.  But when the information they ask people to post is 1) dxdiag 2) tracert and 3) pathping.  None of that screenshot crap with resources tab because that wont help them troubleshoot jackshit.  They need to rule out if the problem is on their end, somewhere in the middle of the data path, or at your end. In B&S's case the problem may very well be with their servers.  But not asking for detailed player info (a simple latency screenshot isnt detailed) seems like they are just guessing.

The procedure is universal for determining the latency involved in a piece of software's communication.

At this point, we don't need a full route trace to determine that the latency issue is on their end.  Players that have reported the issue also have normal latency to all other NCSoft servers in the same location.

This, combined with the large variety of locations involved and the sheer volume of complaints is enough to rule out external causes.

 

This is beside the fact that the game servers do not accept the ping command used in a normal trace route operation.

I could post a graph over time of my latency to NCSoft's web servers, but every hop shows 0% PL and 30-40ms total. Completely contrary to the Resource Monitor readings and the in-game performance that supports its validity.

 

 

3 minutes ago, Kaom said:

I don't have latency issues .

If you are certain of that, record a video if you pressing a keyboard skill 20 or so times over the course of a minute. That or record your resource monitor latency over a minute.

Contrary results are important, but I haven't found any that have been proven yet.

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Kaom

Kaom

Posted
Posted
1 minute ago, Extent said:

The procedure is universal for determining the latency involved in a piece of software's communication.

At this point, we don't need a full route trace to determine that the latency issue is on their end.  Players that have reported the issue also have normal latency to all other NCSoft servers in the same location.

This, combined with the large variety of locations involved and the sheer volume of complaints is enough to rule out external causes.

 

This is beside the fact that the game servers do not accept the ping command used in a normal trace route operation.

I could post a graph over time of my latency to NCSoft's web servers, but every hop shows 0% PL and 30-40ms total. Completely contrary to the Resource Monitor readings and the in-game performance that supports its validity.

 

 

If you are certain of that, record a video if you pressing a keyboard skill 20 or so times over the course of a minute. That or record your resource monitor latency over a minute.

Contrary results are important, but I haven't found any that have been proven yet.

You can actually hold the key instead of pressing it , just incase you didn't know that is .

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bandsnewbie

bandsnewbie

Posted
Posted
2 minutes ago, Extent said:

The procedure is universal for determining the latency involved in a piece of software's communication.

At this point, we don't need a full route trace to determine that the latency issue is on their end.  Players that have reported the issue also have normal latency to all other NCSoft servers in the same location.

This, combined with the large variety of locations involved and the sheer volume of complaints is enough to rule out external causes.

 

 

Well the thing is there was also a sheer volume of complaints a year ago with my main WoW server, and none of it was caused by anything on Blizzards end.  All the players reporting the issues had TWC and were in the SoCal region.  Thats something i forgot to mention about how normally people include their ISP and geographical location along with the dxdiag, tracer and pathping info.  Like 100 would all be with TWC but the one person that speaks up and says they dont have issues (the same way Kaom did) would be with Verizon or Earthlink or whatever other ISPs are out there.  But anyways that was Blizzard, it may not always be the case with other gaming companies.  But after seeing how Carbine handled Wildstars lag issues and seeing how B&S is handling it doesnt exactly give me a good feeling.

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Extent

Extent

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8 minutes ago, bandsnewbie said:

Like for example here is the info i would provide Blizzard if my main server starts lagging up to 10k ms.  If a bunch of other people are reporting the same issue then they post the same thing.  The server that i pinged was Mushin and the IP address i got for them was 64.25.37.238.  I'm actually on Yunwa but Mushin was the only IP address i could get in such short notice.

 

You're trying to trace an unpingable address. You're not getting any data that way.

Dxdiag is also pointless considering it has no information regarding network interfaces.

 

WoW support just goes through the most broad troubleshooting possible to get it out of the way.

We're far beyond that when people from all over the country with different machine configurations and ISPs are all reporting identical issues.

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Extent

Extent

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6 minutes ago, Kaom said:

You can actually hold the key instead of pressing it , just incase you didn't know that is .

The important part of the data would be the time the between the very first keypress lighting up on the UI and the beginning of the cooldown spin.

Chained melee attacks, for example, would not provide accurate data.

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bandsnewbie

bandsnewbie

Posted
Posted
9 minutes ago, Extent said:

You're trying to trace an unpingable address. You're not getting any data that way.

Dxdiag is also pointless considering it has no information regarding network interfaces.

 

WoW support just goes through the most broad troubleshooting possible to get it out of the way.

We're far beyond that when people from all over the country with different machine configurations and ISPs are all reporting identical issues.

 

Yah i guess its just that B&S's process, and also Wildstars, make me uneasy. WoW's process was redundant like with them asking for info when it isnt really needed.  I guess in a way thats reassuring or comforting for me lol.  Versus a different game company not asking for anything at all, or very little.  I stopped playing WS a few weeks ago but their fix for dealing with the lag is also another reason that i'm worried here.  Anyways gtg, my B&S toons are calling to me :D

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Revvit

Revvit

Posted
Posted

This is a huge issue when it comes to PvP and dungeons. In open world the ping stays around 60ms, but when joining arena or dungeon the ping shoots up to 200-250 making playing unbearable. When the ping stays at reasonable levels, usually happens after maintenance or server restart, there are huge lag spikes. If I recall correctly they asked for ISP information so might as well put that here. ISP: Elisa, Finland

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Houlon

Houlon

Posted
Posted

Ping also fluctuates when your idle in open world, Mine ranges from 30~120 just by standing there, It's the same while using skills only it tends to fluctuate a little faster. Having this happen from EU I could always just blame sharing NA servers causes some kind of interference but when it also happens to some NA players it does seem somewhat confusing as to the cause.

 

But as they say not everyone has the issue so they don't actually seem to see it as an issue.

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Travesty

Travesty

Posted
Posted

Needless to say Im constantly experiencing few seconds lag spikes making it really difficult for me to do dailies, let alone PvP in arena which I dont even try to do now. I play several other games and never experience that kind of issues, my ping is always below 100.

Cardinal Gates EU

 

EiLbXN9.jpg

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colector

colector

Posted
Posted

Been having quite some trouble with irregular latency as well.  Ping may vary from 30 to sometimes over 300 for no apparent reason. Can happen at any given time (peak hours or not) and doesn't seem to have any pattern related to that.

 

Whenever that happens i would check my connection and do a trace to see if the data path has changed, but nothing like that happens.  Trace is always same number of hops and also same nodes involved.  What i noticed is that whenever i start lagging the latency spikes up at 2-3 nodes prior to endpoint and those nodes according to trace and Telia's lookup tool are the ones near/at Frankfurt.  But the spike is always at the last few hops.

 

I am open to any suggestions on how to get further details as i am rather curious to discover the reason for this annoying occurrence.

 

This has to be the first time i have ever had latency issues with EU servers.

edit: forgot to mention. Playing from Bulgaria on EU-Windrest

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Deathshade

Deathshade

Posted
Posted

Yup having the same issues from Lithuania... Ping in open world spiking from 50 to 150, sometimes to 250. Ping in Arena server(s) is constantly 250+ which makes playing assassin incredibly frustrating...  250 looks like the point where Air combo starts failing. Not even thinking about inserting air grenade in between. Usual ping with Germany or even France is 50-60 ms.

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