Ces Posted October 12, 2022 Share Posted October 12, 2022 I created the new Musician class with a lvl 50 boost ticket that I had saved, I did the tutorial and when I want to activate Soulboost it won't let me, I already have 14 characters on my account, and being class #15, it should allow activating 1 slot plus the Soulboost menu for a total of 15 characters. 1 Link to comment Share on other sites More sharing options...
NCSOFT Green Storm Posted October 12, 2022 NCSOFT Share Posted October 12, 2022 Thank you for your report! We're investigating this and I'll update this thread when I know more. 2 1 Link to comment Share on other sites More sharing options...
kLaii Posted October 13, 2022 Share Posted October 13, 2022 Yeah I'm holding off on creating a Musician until I know I can soul boost it since I already boosted my other 14 chars. Link to comment Share on other sites More sharing options...
Ces Posted October 13, 2022 Author Share Posted October 13, 2022 Its fixed, thanks 😄 Link to comment Share on other sites More sharing options...
Ces Posted October 13, 2022 Author Share Posted October 13, 2022 A new error, when I press the button to activate the Soulboost, it does not activate and a system error message appears. Link to comment Share on other sites More sharing options...
Omicron77 Posted October 13, 2022 Share Posted October 13, 2022 Yes, same error for me as well. Link to comment Share on other sites More sharing options...
Sansho Posted October 13, 2022 Share Posted October 13, 2022 Same here too Link to comment Share on other sites More sharing options...
NCSOFT Green Storm Posted October 13, 2022 NCSOFT Share Posted October 13, 2022 Assuming that you're using the client without modifications, could you try to repair it to see if it makes a difference? Also, did you delete characters that you previously registered to Soul Boost? EDIT: if you're still having issues, please submit a ticket to our Customer Support Team: https://support.bladeandsoul.com/ Link to comment Share on other sites More sharing options...
SylphidLive Posted October 13, 2022 Share Posted October 13, 2022 Same here, i just reinstalled the game to try the new class and having the same problem with the Soul boost been unable to register the new Musician class, also can't extend my inventory/warehouse slots on the character Link to comment Share on other sites More sharing options...
Ces Posted October 13, 2022 Author Share Posted October 13, 2022 I already repaired the files and the problem persists, also I have not deleted any character with active soulboost before. Link to comment Share on other sites More sharing options...
X a k i Posted October 13, 2022 Share Posted October 13, 2022 ticketed support about it and got the expected generic reply of: Quote Thank you for contacting the Blade and Soul Support Team. We will forward your report to the development team so that they can investigate the issue. However, we may be unable to personally email you about the investigation but any major updates may be announced on our website and/or forums: https://forums.bladeandsoul.com/en/ If you have any other details that may help with the investigation or if you have any other questions, please don’t hesitate to contact us again. hopefully if enough people report it the development team will be forced to act makes me feel less motivated to play musician right now since i cant properly reap the rewards 😞 Link to comment Share on other sites More sharing options...
NCSOFT Green Storm Posted October 13, 2022 NCSOFT Share Posted October 13, 2022 1 hour ago, Ces said: I already repaired the files and the problem persists, also I have not deleted any character with active soulboost before. Like I said before, please submit a ticket to the Customer Support Team so that we can look into it! 45 minutes ago, X a k i said: ticketed support about it and got the expected generic reply of: hopefully if enough people report it the development team will be forced to act makes me feel less motivated to play musician right now since i cant properly reap the rewards 😞 This reply covers everything all players need to know as we're working on fixing this! 1 Link to comment Share on other sites More sharing options...
Ces Posted October 14, 2022 Author Share Posted October 14, 2022 31 minutes ago, Green Storm said: Like I said before, please submit a ticket to the Customer Support Team so that we can look into it! This reply covers everything all players need to know as we're working on fixing this! I did it, I'm just waiting for a possible solution. 🙂 Link to comment Share on other sites More sharing options...
Kayle Shadow Posted October 14, 2022 Share Posted October 14, 2022 G_SOULBOOSTPARTICIPATESEASONFAIL_NOT_ENOUGH_REMAIN_QUOTA As the error says the quota is reached, its not game files on any pc fault its server side, some where there is still 14 left instead of 15, they just need to redo check every thing related to SB Link to comment Share on other sites More sharing options...
NCSOFT Green Storm Posted October 18, 2022 NCSOFT Share Posted October 18, 2022 On 10/14/2022 at 4:41 AM, Kayle Shadow said: G_SOULBOOSTPARTICIPATESEASONFAIL_NOT_ENOUGH_REMAIN_QUOTA As the error says the quota is reached, its not game files on any pc fault its server side, some where there is still 14 left instead of 15, they just need to redo check every thing related to SB Assuming that you're using the client without modifications, could you try to repair it to see if it makes a difference? Also, did you delete characters that you previously registered to Soul Boost? If you're still having issues, please submit a ticket to our Customer Support Team: https://support.bladeandsoul.com/ 1 Link to comment Share on other sites More sharing options...
Kailuna Posted October 18, 2022 Share Posted October 18, 2022 32 minutes ago, Green Storm said: Assuming that you're using the client without modifications, could you try to repair it to see if it makes a difference? Also, did you delete characters that you previously registered to Soul Boost? If you're still having issues, please submit a ticket to our Customer Support Team: https://support.bladeandsoul.com/ I am getting the same system error message, I repaired the client but it did not fix the issue. I had 14 characters with soul boost before Musician was added (have deleted some since but never had a 15th after the character limit increase). Then the character limit for soul boost was increased to 15 but it will not allow me to boost a 15th character. A ticket has been submitted. Hopefully it can be fixed tomorrow during maintenance. Link to comment Share on other sites More sharing options...
ratspinner Posted October 18, 2022 Share Posted October 18, 2022 31 minutes ago, KaisaMain said: I am getting the same system error message, I repaired the client but it did not fix the issue. I had 14 characters with soul boost before Musician was added (have deleted some since but never had a 15th after the character limit increase). Then the character limit for soul boost was increased to 15 but it will not allow me to boost a 15th character. A ticket has been submitted. Hopefully it can be fixed tomorrow during maintenance. Can confirm, this issue seems to be caused by having 14 characters with soul boost active before they increased the limit. Never deleted any characters either. Link to comment Share on other sites More sharing options...
kLaii Posted October 19, 2022 Share Posted October 19, 2022 There's probably a flag on peoples accounts once they hit 14 chars and won't let them boost more even after the temp fix of increasing the limit to 15. Doesn't look like it'll get fixed this maintenance either which sucks. I really want to make progress on my Musician. Link to comment Share on other sites More sharing options...
swordin Posted October 19, 2022 Share Posted October 19, 2022 I also tried scanning file to check if it would self-correct but the issue persists Link to comment Share on other sites More sharing options...
Gman Posted October 20, 2022 Share Posted October 20, 2022 This was not fixed during last inspection 😞 any info? Link to comment Share on other sites More sharing options...
Blasterman Posted October 20, 2022 Share Posted October 20, 2022 On 10/12/2022 at 7:55 PM, Ces said: I created the new Musician class with a lvl 50 boost ticket that I had saved, I did the tutorial and when I want to activate Soulboost it won't let me, I already have 14 characters on my account, and being class #15, it should allow activating 1 slot plus the Soulboost menu for a total of 15 characters. I thought it was just me! Link to comment Share on other sites More sharing options...
kLaii Posted October 21, 2022 Share Posted October 21, 2022 Hopefully @Green Stormcan give us an update about this soon. 1 Link to comment Share on other sites More sharing options...
DenialOfTruth Posted October 21, 2022 Share Posted October 21, 2022 My personal theory that I've posted elsewhere is because some people previously hit the cap of 14 characters, it is locking them out even with the cap being increased to 15. It could be a remnant of the previous fix made to stop people from endlessly deleting characters for infinite gems. 1 Link to comment Share on other sites More sharing options...
NCSOFT Green Storm Posted October 22, 2022 NCSOFT Share Posted October 22, 2022 EDIT: I had all the information I needed so no need to send me DMs for now! 1 Link to comment Share on other sites More sharing options...
X a k i Posted October 22, 2022 Share Posted October 22, 2022 Would love a statement on this as it has been one maintenance day and two emergency maintenances since this issue was mentioned. Over a week of not being able to fully work on musician due to lack of soul boost. 1 Link to comment Share on other sites More sharing options...
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