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**** Account Locked due to suspicious activities ****

Fangjie

By Fangjie
in Player to Player Support

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Fangjie

Fangjie

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Need help from you guys. My account got locked for suspicious activity and can't log in. And even can't log in on website so I have to borrow my friends account to seeking for help.

 

I got disconnected for no reason. I didn't sell gold, didn't use any program, and not even change my log in address. But B&S just lock my account. And I even can't submit a ticket because I can't log into the website. Anybody have this problem before? Or can you help me send a ticket to let B&S to know what happen here and check what's going on with my account why it got locked. I really didn't do anything that will make my account get locked.

 

And I've changed my password it's not working.

 

Thank you so much for helping.

 

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Fangjie

Fangjie

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I can't post image here. But when i try to log in to game it says login failed Please try again in a few minutes. (3746)

 

And when i login to the website it says due to suspicious activity, this account has been locked.

 

I really don't know what suspicious activity I did in game.

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Fangjie

Fangjie

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5 minutes ago, Lurkios said:

See items 5 and 6.

 

https://support.bladeandsoul.com/hc/en-us/articles/205637389

thank you for help but I can't even reach the support team. Do they have a number to call or online chat? every time i send a ticket from a new account or my friends account they will just told me that account is fine. And I can't login to the website so I can't submit a ticket by my own account.

 

And for 6, I've spend 125 dollars in this game and get lv 36 and even have 1 gold, I can't just create a new account without figure out why they lock my account for I didn't do anything suspicious.

 

Do you know where is their support team?

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Fangjie

Fangjie

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12 minutes ago, Lurkios said:

Are you unable to submit a support request after logging out of your friends account? (Otherwise, it will send as the logged-in user.)

yes every time i click on submit a ticket it ask me to login

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Youmukon

Youmukon

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Hello Fangjie,

 

I am really sorry to hear that your are unable to log on your NC Account. In that very case (and only in that case), you can reach to our Support Team by sending an email directly to: support@bladeandsoul.com.

 

Our Support Team will most likely ask you questions first in order to verify your identity and to make sure that you are the owner of the account (since you will submit a ticket without being logged on). They will then be able to assist you!

 

To everyone else: please always log on with your NC Account before submitting a ticket if you are able too! This is really important for our Support Team as it will enable them to reply faster. You will save time too! And all other players waiting for their ticket to be answered as well :) Your cooperation is greatly appreciated, thanks again!

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Fangjie

Fangjie

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12 hours ago, Youmukon said:

Hello Fangjie,

 

I am really sorry to hear that your are unable to log on your NC Account. In that very case (and only in that case), you can reach to our Support Team by sending an email directly to: support@bladeandsoul.com.

 

Our Support Team will most likely ask you questions first in order to verify your identity and to make sure that you are the owner of the account (since you will submit a ticket without being logged on). They will then be able to assist you!

 

To everyone else: please always log on with your NC Account before submitting a ticket if you are able too! This is really important for our Support Team as it will enable them to reply faster. You will save time too! And all other players waiting for their ticket to be answered as well :) Your cooperation is greatly appreciated, thanks again!

any chance to help me notice the service staff? i've submitted my ticket over 17 hours but still no reply

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Fangjie

Fangjie

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2 hours ago, GGXXDD said:

Did you sent mail to support@bladeandsoul.com

I already sent one and there is still no reply. Seems like there is no way to get a response

same here. it's been like 5 hours.. spend 125 dollars doing nothing and get locked lol

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Fangjie

Fangjie

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3 minutes ago, Hime said:

Hi Fangjie, there are a few tickets to go through so the team will assist you as soon as they can.

but it's been one day. what's the point to buy the pack? can get ahead but it lock me for one day without a reason! and they dont have online chat and not reply to my ticket. How long we need to wait? 2 days? 3days? can u refund me some money? head start will end soon

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