Hime

NCSOFT
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About Hime

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    Sr. Community Manager

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  1. Happy Holidays from us to you

    As we wrap up 2019, we’d like to wish you the merriest of holidays. Our offices will be closed for the remainder of the year as we take some time off to spend the holidays with our friends and family. Many of us remain on call for any urgent issues. Our Customer Support team will continue to answer the tickets you submit during this time, and our scheduled regular maintenance will happen on December 25 and January 1. The maintenance schedule for Wednesday, December 25 and Wednesday, January 1 are: Start: 4:00 a.m. PST End: 6:45 a.m. PST Say safe and be merry; we’ll see you in the new year, Cricket! Warm wishes, The Blade & Soul team
  2. Can you fix your client already.

    Viblo, we understand the sentiment, but please understand we are not redirecting players to contact Customer Support out of maliciousness or ignorance of the issue. There are some issues the Support team can solve and if they cannot, they collect the information to escalate. There is no denying that there are optimization issues with the game. There have been minor tweaks made over the years to help improve the issues, but not the overhaul it needs. I don't have an answer for you as to when you can expect to see major improvements, but this issue is important to us.
  3. Will of Iron Patch bug Destroyer PvE Weapon

    Hello, Can you let us know which weapon you are using? Thanks!
  4. Archer badge bug

    Thank you for bringing this up. We are in the process of addressing the issue. We will post an update once the fix is out!
  5. I didnt like my badge anyway

    We're in the process of receiving a fix for this issue. Weirdly enough, the issue does not affect the Windpiercer spec... We'll provide an update once this is resolved. Thanks!
  6. Thank you for confirming, Miggy Miggs. We have delivered the rewards a few hours ago to those reaching level 60 on their Zen Archer before maintenance. We'll be aiming to do the same next week. Thank you!
  7. Dungeon Difficulty Update

    Hi ElectricPotato, we have been reading and following the discussions on the matter. I don't think we need anything more--there were a lot of good points and rightful concerns brought up. We'll be having further discussions with the dev team, and share more information as soon as its available.
  8. Hello all, The rewards for reaching Level 60 on your Zen Archer will be delivered tomorrow or by Friday. It's a manual process and we will let you know when the rewards are delivered to those that reached level 60 on the Zen Archer before the maintenance today.
  9. Where the sunfire boxes at?

    xD We haven't forgotten, and we're working on the delivery of the boxes. We aim to have all the deliveries made by the next 48 hours. Thanks for bringing this up!
  10. Hi all, To provide a little more transparency, we made the change to simplify the contest process internally and externally. We reviewed each and every entry received, and along with the dev team selected our Top 11 and subsequently the Top 5 that we wanted you to vote from. There is no doubt we have a lot of talented and creative artists in our community, but since there will only be 1 Grand Prize winner per category, the goal was to provide better focus on selecting the winning design.
  11. There will be total of 22 winners-- 2 Grand Prize and 20 Finalist. What you're voting on is the Top 5 from the Top 11.
  12. Greetings! Bonjour! Grüße! Here are the Top 5 finalists for the 2019 Cosmetic Design Contest. To vote, hit the "like " button at the bottom of your favorite design! The design with the most likes will be our Grand Prize winner. Voting ends 12 p.m. PDT on August 14. Nous avons enfin les 5 finalistes du concours de création d'éléments cosmétiques 2019. Pour voter pour vos modèles préférés, cliquez sur le bouton « J'aime » juste à côté de la vignette. Le design qui remportera le plus grand nombre de « J'aime » remportera le concours de création d'éléments cosmétiques ! Les votes seront clos le mercredi 14 août à 21 h, heure de Paris. Hier sind nun die Top Fünf Finalisten für den Designwettbewerb 2019. Um für euren Favoriten abzustimmen, müsst ihr lediglich den "Like "-Button am unteren Ende des Posts betätigen! Das Design mit den meisten Stimmen gewinnt unseren Hauptpreis. Die Abstimmung endet am 14. August um 21 Uhr. Click here to vote for your favorite costume design. Cliquez ici voter pour vos apparences costumes préférés. Klickt hier, um für eurer Lieblingskostüm abzustimmen.
  13. Greetings! Bonjour! Grüße! Here are the Top 5 finalists for the 2019 Cosmetic Design Contest. To vote, hit the "like " button at the bottom of your favorite design! The design with the most likes will be our Grand Prize winner. Voting ends 12 p.m. PDT on August 14. Nous avons enfin les 5 finalistes du concours de création d'éléments cosmétiques 2019. Pour voter pour vos modèles préférés, cliquez sur le bouton « J'aime » juste à côté de la vignette. Le design qui remportera le plus grand nombre de « J'aime » remportera le concours de création d'éléments cosmétiques ! Les votes seront clos le mercredi 14 août à 21 h, heure de Paris. Hier sind nun die Top Fünf Finalisten für den Designwettbewerb 2019. Um für euren Favoriten abzustimmen, müsst ihr lediglich den "Like "-Button am unteren Ende des Posts betätigen! Das Design mit den meisten Stimmen gewinnt unseren Hauptpreis. Die Abstimmung endet am 14. August um 21 Uhr. Click here to vote for your favorite weapon illusion design. Cliquez ici voter pour vos apparences d'arme préférées. Klickt hier, um für eure Lieblingsillusionswaffe abzustimmen.
  14. EU Bonus Downtime++

    EU is coming online now. Thank you for your patience!
  15. Thank you, Kitsune Takahashi. It's a known issue again and the team is looking into it.