Hime

NCSOFT
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About Hime

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    Sr. Community Manager

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  1. Archer badge bug

    Thank you for bringing this up. We are in the process of addressing the issue. We will post an update once the fix is out!
  2. I didnt like my badge anyway

    We're in the process of receiving a fix for this issue. Weirdly enough, the issue does not affect the Windpiercer spec... We'll provide an update once this is resolved. Thanks!
  3. Thank you for confirming, Miggy Miggs. We have delivered the rewards a few hours ago to those reaching level 60 on their Zen Archer before maintenance. We'll be aiming to do the same next week. Thank you!
  4. Dungeon Difficulty Update

    Hi ElectricPotato, we have been reading and following the discussions on the matter. I don't think we need anything more--there were a lot of good points and rightful concerns brought up. We'll be having further discussions with the dev team, and share more information as soon as its available.
  5. Hello all, The rewards for reaching Level 60 on your Zen Archer will be delivered tomorrow or by Friday. It's a manual process and we will let you know when the rewards are delivered to those that reached level 60 on the Zen Archer before the maintenance today.
  6. Where the sunfire boxes at?

    xD We haven't forgotten, and we're working on the delivery of the boxes. We aim to have all the deliveries made by the next 48 hours. Thanks for bringing this up!
  7. Hi all, To provide a little more transparency, we made the change to simplify the contest process internally and externally. We reviewed each and every entry received, and along with the dev team selected our Top 11 and subsequently the Top 5 that we wanted you to vote from. There is no doubt we have a lot of talented and creative artists in our community, but since there will only be 1 Grand Prize winner per category, the goal was to provide better focus on selecting the winning design.
  8. There will be total of 22 winners-- 2 Grand Prize and 20 Finalist. What you're voting on is the Top 5 from the Top 11.
  9. Greetings! Bonjour! Grüße! Here are the Top 5 finalists for the 2019 Cosmetic Design Contest. To vote, hit the "like " button at the bottom of your favorite design! The design with the most likes will be our Grand Prize winner. Voting ends 12 p.m. PDT on August 14. Nous avons enfin les 5 finalistes du concours de création d'éléments cosmétiques 2019. Pour voter pour vos modèles préférés, cliquez sur le bouton « J'aime » juste à côté de la vignette. Le design qui remportera le plus grand nombre de « J'aime » remportera le concours de création d'éléments cosmétiques ! Les votes seront clos le mercredi 14 août à 21 h, heure de Paris. Hier sind nun die Top Fünf Finalisten für den Designwettbewerb 2019. Um für euren Favoriten abzustimmen, müsst ihr lediglich den "Like "-Button am unteren Ende des Posts betätigen! Das Design mit den meisten Stimmen gewinnt unseren Hauptpreis. Die Abstimmung endet am 14. August um 21 Uhr. Click here to vote for your favorite costume design. Cliquez ici voter pour vos apparences costumes préférés. Klickt hier, um für eurer Lieblingskostüm abzustimmen.
  10. Greetings! Bonjour! Grüße! Here are the Top 5 finalists for the 2019 Cosmetic Design Contest. To vote, hit the "like " button at the bottom of your favorite design! The design with the most likes will be our Grand Prize winner. Voting ends 12 p.m. PDT on August 14. Nous avons enfin les 5 finalistes du concours de création d'éléments cosmétiques 2019. Pour voter pour vos modèles préférés, cliquez sur le bouton « J'aime » juste à côté de la vignette. Le design qui remportera le plus grand nombre de « J'aime » remportera le concours de création d'éléments cosmétiques ! Les votes seront clos le mercredi 14 août à 21 h, heure de Paris. Hier sind nun die Top Fünf Finalisten für den Designwettbewerb 2019. Um für euren Favoriten abzustimmen, müsst ihr lediglich den "Like "-Button am unteren Ende des Posts betätigen! Das Design mit den meisten Stimmen gewinnt unseren Hauptpreis. Die Abstimmung endet am 14. August um 21 Uhr. Click here to vote for your favorite weapon illusion design. Cliquez ici voter pour vos apparences d'arme préférées. Klickt hier, um für eure Lieblingsillusionswaffe abzustimmen.
  11. EU Bonus Downtime++

    EU is coming online now. Thank you for your patience!
  12. Thank you, Kitsune Takahashi. It's a known issue again and the team is looking into it.
  13. Cosmetic Design Contest 2019

    Unfortunately, the design will be disqualified. It's preferable that we don't have designs from other games. Naturally, there are some inspiration taken from other works but replicas are no-go. Thanks for asking!
  14. Cosmetic Design Contest 2019

    If you haven't heard, we've updated our contest rules to include entrants from Australia and New Zealand. "*Notice of Change of Rules: As of 15 July 2019, legal residents of Australia and New Zealand are eligible to submit entries in this Contest." You can read the official rules here.
  15. New RNG outfit boxes

    Sorry we missed your question. There will be a new chest in the store--the Blazing Sunfire Chest and Sunfire Chest. There article with the details will be available on Wednesday. Roots of Malice isn't as big as some of the previous months' updates. We went through most if not all the key features during the livestream.