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Hime

NCSOFT
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About Hime

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    Sr. Community Manager

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  1. Hello Crickets, I'd like for you to welcome @Green Storm who will be taking over community and content management of Blade & Soul. He will be workly closely with @Rynara to deliver the lastest game information and answer your forum inquiries when they can. As for me, today is my last day at NCSOFT. I've been with NCSOFT for almost 9 years and helped launched Blade & Soul in the West. What a wild time! You all will be in good hands with @Green Storm and @Rynara. Take care!
  2. There will be an unscheduled maintenance today, Thursday, January 27 starting at 3:00 p.m. PST (12:00 a.m. CET, January 28) to apply the changes that could not be deployed during yesterday's scheduled maintenance. This maintenance will last approximately 2 hours and 45 minutes. An in-game notice will be given 30 minutes prior to the maintenance start. Changes Ranking Seasons and queuing for Arena PvP should now work correctly. The limit for Evolved Stones reward exchange from the Winter Solstice event has been removed. Various localization fix
  3. Hello All, We have experienced issues with today's maintenance. We'll be bringing the game back online shortly without the changes mentioned above. We remain actively troubleshooting the issues we encountered today and will be likely have another maintenance today to apply the game changes Thank you for your patience!
  4. Hello Crickets, In the Soul Resurgence update, we removed Venture Tokens as a reward from the Arena Rankings. The plan is to redistribute the opportunities to acquire Venture Tokens through other game contents to increase the chances for all players to get the reward as previously only a small group of players were benefiting from it. Moving forward for Venture Tokens, we will be: Adding it as a reward to the upcoming new solo dungeon Considering adding it as a reward in the higher Demonsbane dungeons stages Running events where Venture Token chances w
  5. A la date et heure suivante, nous effectuerons une maintenance de tous les serveurs. Blade & Soul sera indisponible pendant la durée de la maintenance. Nous vous invitons à consulter régulièrement ce fil de discussion pour en savoir plus sur l'évolution de la situation. [Date et heures] Le vendredi 5 janvier de 13 h à 17 h (heure de Paris) * La durée de la maintenance est sujette à changement. [Serveurs affectés] Tous Veuillez nous excuser pour la gêne occasionnée. @BladeAndSoulOps
  6. Hallo, Wir werden am 05.01.2022 ab 12 Uhr Wartungsarbeiten an den Blade & Soul Servern durchführen. Während dieser Zeit werden alle Server nicht erreichbar sein. Im Moment gehen wir davon aus, dass die Arbeiten 4 Stunden in Anspruch nehmen werden. Um sicherzustellen, dass ihr keine Informationen zur Serverwartung verpasst, folgt bitte unseren Twitter-Accounts @BladeAndSoulOps und @bladeandsoul_DE. Tweets by @BladeAndSoulOps
  7. Starting on January 5, 4:00 a.m. PT / 1:00 p.m. CET, all servers will undergo maintenance for approximately 4 hours. An in-game notice will be given 30 minutes prior to the maintenance start. For server status updates please follow the @BladeAndSoulOps Twitter account. Tweets by @BladeAndSoulOps
  8. Nos bureaux seront fermés jusqu’à la fin de l’année et nous en profiterons pour passer nous aussi ces jours auprès de nos proches. En cette fin d’année 2021, nous voulons vous souhaiter à toutes et à tous de très bonnes Fêtes de fin d’année et une bonne année 2022 ! Beaucoup d’entre nous resteront disponibles pour répondre à tout problème urgent. Notre équipe d’Assistance Client continuera de répondre aux tickets soumis durant cette période, et notre maintenance régulière aura lieu le 29 décembre à 13 h (heure de Paris). Prenez soin de vous et profitez bien de ces fêtes
  9. Zum Ende des Jahres gemäß unserer Tradition werden die NC Büros bis zum Ende des Jahres temporär geschlossen, um die Winterferien zum Ausruhen und Zeitverbringen mit der Familie nutzen zu können. Wir vom gesamten NCSoft Team wünschen euch herzliche und fröhliche Feiertage und ein frohes neues Jahr. Viele vom NCSoft Team bleiben selbstverständlich für euch da für dringende Angelegenheiten. Unser Kundenservice wird weiterhin Eure Tickets wie gewohnt beantworten und unsere wöchentliche Serverwartung findet wie gewohnt jeden Mittwoch und zum 29. Dezember statt um 13 Uhr (MEZ).
  10. Per our yearly tradition, the NC offices will be closed for the remainder of the year so we may take some extra time to rest and spend the winter holidays with our family. From everybody at NCSOFT to you, best wishes for happy holidays and a magnificent new year! Many of us remain on call for any urgent issues—our Customer Support team will continue to answer inquiries submitted, and our weekly maintenance will continue to happen on Wednesday, December 29 starting at 4 a.m. PST. Stay safe and take care; we'll see you in the new year! Warm regards, The Blade & So
  11. Thank you for reporting this. I have sent it up to the team!
  12. If you hover over the Grand Celestial Forgestone there, it should tell you how to get it. Other than that, it can be purchased for Solar Energy under the Solar Energy tab in the Dragon Express.
  13. I followed up with the team and our apologies. The news post is incorrect and in-game costs are the correct ones. I'll update the news post. 🙏
  14. This is the anti-cheat system previously mentioned. GameGuard is not the end all and be all solution. It will blocks certain programs but it'll also monitor.
  15. Do you get an error when you using lightshot? If yes, please contact our Customer Support team to provide the ERL files so we can forward it to the devs.
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