can we have a day without bug and maintenance?

[AceX]

can we have a day without spam, bug and maintenance??NCSOFT, we are not ur test tools. We paid to play here, and what you give us?

[Banzatou]

Just now, AceX said:

can we have a day without spam, bug and maintenance??NCSOFT, we are not ur test tools. We paid to play here, and what you give us?

 

Customer support that is actually trying to care for their consumers. I understand the frustration. We're all in the same boat.

 

But no one exactly knows what goes inside NCSoft / NCWest except them. For all we know, they are actually doing their best to fix everything, and time and time again, it's coming back with zero results.

 

Unless we know exactly what's going on, we can't really point fingers of how these issues are being dealt with.

[Zuzu]

4 minutes ago, Banzatou said:

 

Customer support that is actually trying to care for their consumers. I understand the frustration. We're all in the same boat.

 

But no one exactly knows what goes inside NCSoft / NCWest except them. For all we know, they are actually doing their best to fix everything, and time and time again, it's coming back with zero results.

 

Unless we know exactly what's going on, we can't really point fingers of how these issues are being dealt with.

Can't expect everyone to have this mind set.

They rather get angry and think NCsoft is doing nothing about the issues and aren't even trying.

This is to expected sadly but luckily it's only a small amount of people who actually do this; aka the forums.

[AceX]

1 minute ago, Zuzu said:

Can't expect everyone to have this mind set.

They rather get angry and think NCsoft is doing nothing about the issues and aren't even trying.

This is to expected sadly but luckily it's only a small amount of people who actually do this; aka the forums.

oh, really. how can u prove this? I can say its only a small amount of people who actually think in ur way. In other server(CN, TW, KR) ,they may have bug ,they may have maintenance, they may have spamer, but not together again and again so frequently like this. And additionally, from the security loading program and in game translation, its super obviously they got all program from CN server, then why they dont use the original one, why they intend to do those useless modification which caused so many bugs and maintenance so far. We all know everything will be fine soon or later, but the fact is their performance suck for real. And your this kind of fake exalted attitude brings u nothing respect but disgusting. Are an agent of NCNA? ha, how much do they pay you?

[Miz70]

for NC west this is a new situation so this is normal for the first months.

I hope they will reach perfection before players  lost patience and go in other mmo.

[Zuzu]

18 minutes ago, AceX said:

oh, really. how can u prove this? I can say its only a small amount of people who actually think in ur way. In other server(CN, TW, KR) ,they may have bug ,they may have maintenance, they may have spamer, but not together again and again so frequently like this. And additionally, from the security loading program and in game translation, its super obviously they got all program from CN server, then why they dont use the original one, why they intend to do those useless modification which caused so many bugs and maintenance so far. We all know everything will be fine soon or later, but the fact is their performance suck for real. And your this kind of fake exalted attitude brings u nothing respect but disgusting. Are an agent of NCNA? ha, how much do they pay you?

Not even sure what you're going on about. But I'll just say this:

This game has been out for a week and a few days. Problems are bound to happen now and even later down the road.

You're claiming their "performance" sucks but you aren't even giving them any time to find and solve the issues at hand. I could understand if this game had been out on our server for months and a problem like not being able to talk in chat was still around then yes, be my guest and rage about it but that's not the case here.

 

If you're going to be angry or frustrated for the moment then that's understandable since bugs are annoying in any game.

But don't go off and say "This company is doing nothing" while it's only been barely 2 weeks since the game release.

Learn to be patient rather than blowing a fuse every time a problem occurs.

[snowowl]

Unfortunately the game isn't as perfect as you think, since release there has been a lot of players logging and there are still bugs in the game that need fixing. Imagine you are in a team trying to patch these fixes, and the consumers (which are us) are complaining. 

[Enhance]

Software without bugs only exists in legends.

 

NCSoft's priorities are questionable, but you must also understand that the bug list is also quite lengthy, and you can't simply fix everything all of a sudden.

[Lexter]

NCSOFT programers maybe? Just for fun ;).

 

[StrawHat]

I guess you never heard of nexon. *took 8 months to answer my ticket*

[AceX]

15 minutes ago, Zuzu said:

Not even sure what you're going on about. But I'll just say this:

This game has been out for a week and a few days. Problems are bound to happen now and even later down the road.

You're claiming their "performance" sucks but you aren't even giving them any time to find and solve the issues at hand. I could understand if this game had been out on our server for months and a problem like not being able to talk in chat was still around then yes, be my guest and rage about it but that's not the case here.

 

If you're going to be angry or frustrated for the moment then that's understandable since bugs are annoying in any game.

But don't go off and say "This company is doing nothing" while it's only been barely 2 weeks since the game release.

Learn to be patient rather than blowing a fuse every time a problem occurs.

If its a new game, I would just keep silence. But this game has been released for years, and if its not NCNA did some unnecessary modification by themselves, we should already have a more stable game environment. THIS IS NOT A NEW GAME, got that???? They only need to do some translation works rather than other modifications 

[Zuzu]

Just now, AceX said:

If its a new game, I would just keep silence. But this game has been released for years, and if its not NCNA did some unnecessary modification by themselves, we should already have a more stable game environment. THIS IS NOT A NEW GAME, got that???? They only need to do some translation works rather than other modifications 

It is technically a new game on our server.

And claiming they only need to do some translations is a mind set of a person that thinks their job is as easy as clicking a few buttons and it's ready for everyone to play.

 

I'll say it again: Problems are bound to happen.

Expecting there to be no bugs or issues just because the game has existed on other servers for a long time is just an idiotic view on it.

But doubt your mind set is going to change since you're clearly frustrated right now so good day~

[CherryPie]

Look. At this point of time a responsible person would have brought the servers down completely and did a full review of whats going on. I'm making corporate parking meter/logging software and that's not exactly rocket science. However if my customers got this kind of software from me and I would treat an issue like this I would end up jobless in a week maybe a month tops. The game has not been out for weeks. It has been out for years. For months if we count friends and family testing and what not here in the west. We are not talking about minor issues here either. The whole getting banned for buying Ncoin thing, the insane amount of spammers which could have been stopped by a basic regexp on the chat server, which already exist for profanity and what not. Lagspikes for people who have 20ms connections like me to Germany where the server is supposed to be. Consistent lag around 30 milisec or a full second with a game that needs proper connection for classes like KFM. Systems which openly promote bullying and screwing people up. Areas like the lion statues at Golden Deva with a quest to kill 7 and there's 4 of the *cricket* things with insane respawn timers. Professions that require hand collecting resources while others can outsource to respective NPCs with material prices up in High Heaven. Low levels getting gimped because the game has RMT where it should not have yet it does not have it in areas where it should be. Yes I'm talking about auction system for the dungeon drops. The game SCREAMS incompetence and design oversight. I read someone saying something about having to translate code somewhere. I highly doubt that. If there is a company making code in some random language other than "english" that company is bound to burn and is should.

Customers complaining is what customers do. White Knighting for a multi billion dollar company is the most retarded thing any customer can do whether they are paying or not paying customers. Fact is. They are screwing up, and there is no end in sight. With every attempt they make at fixing things get progressively worse. Call me a tinfoil hat, but it feels like a cash grab at most. You know what is scary? The Russian private server that was advertising itself a year ago as the international server was run better than this supposedly official one.

These issues should have been fixed years ago on other servers. Be it technical difficulties or design oversight. The way it is run right now is not right and it is completely indefensible. Are your employees incompetent and DL porn on the servers? Are your developers incompetent and program in korean? I and noone else should give a flying *cricket*. People paid money for the game. I was planning on doing it next week when I get my new card but no friggin way as things are next week we will get banned for logging in.

 

You promised a game with certain features and you are not delivering. At this point we are talking about fraud at the least. In fact even now the game site advertises things that aren't working. That's false advertising right there. And no, I dont care that you are looking into it. That means you have no fragging clue about whats going on. And people gave you money. And you want more people to give you more money. Tell me about the player retention rates then please. My server had ques last weekend now its desolate. Losing that many players in 1 week cant be healthy.

[AceX]

4 minutes ago, Zuzu said:

It is technically a new game on our server.

And claiming they only need to do some translations is a mind set of a person that thinks their job is as easy as clicking a few buttons and it's ready for everyone to play.

 

I'll say it again: Problems are bound to happen.

Expecting there to be no bugs or issues just because the game has existed on other servers for a long time is just an idiotic view on it.

But doubt your mind set is going to change since you're clearly frustrated right now so good day~

Nobody said its just lick buttons. Translation job is to replace the script in program. Whats more, tell me? Are you a programmer?  And that translation work is not the reason for the bug we have so far. You dont know what they did to program?  Let me tell you what did they changed to original program. 1. In TW server, wardrobe is free for everyone, and now its only for membership. But I accept this, cuz in old CN version, it was membership only. 2. Character creation slot, only 2 slots? Did you ever play in other servers?? It is at least 4 slots, or more. 3. The Hongmoon coin income. In other servers, Hongmoon coins will be sent to membership automatically, if they keep login in game for 3 hours. DONT tell me you think these modification are soooo good for us players. 

And you said it is technically a new game here? Come on, if you wanna say "technically", its technically not a new game at all. You can say the game is new only because it just been deployed on servers located in NA, thats it. 

What I said is all truth. Could you please tell me, how much does NCNA pay you to defend them here?

[Andunye]

15 minutes ago, Zuzu said:

It is technically a new game on our server.

And claiming they only need to do some translations is a mind set of a person that thinks their job is as easy as clicking a few buttons and it's ready for everyone to play.

 

I'll say it again: Problems are bound to happen.

Expecting there to be no bugs or issues just because the game has existed on other servers for a long time is just an idiotic view on it.

But doubt your mind set is going to change since you're clearly frustrated right now so good day~

Please explain me what the beta is for. Milking customers pre-release? So even IF this game is new to NA/EU, there is experience in handling servers, releases, patches/maintenances (other MMOs), having a test phase and so one.

 

Working myself in the industrial sector I fairly know what happened; management decided to cut down on resources/hardware, personell and quality allocations. The staff, the people working for NCsoft may be good, but the outcome is quite bad.

[Sylla]

44 minutes ago, Lexter said:

NCSOFT programers maybe? Just for fun ;).

 

Or this ;p

 

 

[Purgy]

The game ran better and had fewer bugs in beta... I don't understand how they mucked it up.  I could play for hours on end in beta with 0 problems.  Now I can't even get the game to launch 90% of the time, and when I do, it crashes every 5 *cricket*ing min.

 

The patch before last seemed to make things a bit better, I made a lot of progress.  The most recent patch completely broke the game for me, I wasn't even able to launch the game until I found a PLAYER offering up a fix to get the game to launch again.  I can log into the game now, but then it crashes every 5-10 min, regardless of if I have my Razer stuff on or off, regardless of what I'm doing,

 

When a "new" MMO is launched, I do expect it to be a little rough as far as server stability, bugs here and there.  But Blade and Soul has been out for years in Asian territories, and the bugs we have now are things that weren't a problem in the NA Beta.  The final release of a game should NEVER be worse than the beta, the whole purpose of a beta is to iron out the bugs before you bring the game to the public on the official launch day.

 

I'm sure they're probably trying to fix these issues, but the problem is these issues should have never made it past beta, especially one as bad as "You run windows 10 or Razer software?  Welp, guess you can't play, soz."

[Banzatou]

1 hour ago, StrawHat said:

I guess you never heard of nexon. *took 8 months to answer my ticket*

 

Hated how they treated players back at 2005, and I hear they still aren't even that great now.

 

Great example of what not to be.

[StrawHat]

Guess what, they are launching a 'new' (2 years old) mmorpg and the reviews are all around the same line of "it's nexon don't have high hopes."

[Pethalicious]

1 hour ago, CherryPie said:

Look. At this point of time a responsible person would have brought the servers down completely and did a full review of whats going on. I'm making corporate parking meter/logging software and that's not exactly rocket science. However if my customers got this kind of software from me and I would treat an issue like this I would end up jobless in a week maybe a month tops. The game has not been out for weeks. It has been out for years. For months if we count friends and family testing and what not here in the west. We are not talking about minor issues here either. The whole getting banned for buying Ncoin thing, the insane amount of spammers which could have been stopped by a basic regexp on the chat server, which already exist for profanity and what not. Lagspikes for people who have 20ms connections like me to Germany where the server is supposed to be. Consistent lag around 30 milisec or a full second with a game that needs proper connection for classes like KFM. Systems which openly promote bullying and screwing people up. Areas like the lion statues at Golden Deva with a quest to kill 7 and there's 4 of the *cricket* things with insane respawn timers. Professions that require hand collecting resources while others can outsource to respective NPCs with material prices up in High Heaven. Low levels getting gimped because the game has RMT where it should not have yet it does not have it in areas where it should be. Yes I'm talking about auction system for the dungeon drops. The game SCREAMS incompetence and design oversight. I read someone saying something about having to translate code somewhere. I highly doubt that. If there is a company making code in some random language other than "english" that company is bound to burn and is should.

Customers complaining is what customers do. White Knighting for a multi billion dollar company is the most retarded thing any customer can do whether they are paying or not paying customers. Fact is. They are screwing up, and there is no end in sight. With every attempt they make at fixing things get progressively worse. Call me a tinfoil hat, but it feels like a cash grab at most. You know what is scary? The Russian private server that was advertising itself a year ago as the international server was run better than this supposedly official one.

These issues should have been fixed years ago on other servers. Be it technical difficulties or design oversight. The way it is run right now is not right and it is completely indefensible. Are your employees incompetent and DL porn on the servers? Are your developers incompetent and program in korean? I and noone else should give a flying *cricket*. People paid money for the game. I was planning on doing it next week when I get my new card but no friggin way as things are next week we will get banned for logging in.

 

You promised a game with certain features and you are not delivering. At this point we are talking about fraud at the least. In fact even now the game site advertises things that aren't working. That's false advertising right there. And no, I dont care that you are looking into it. That means you have no fragging clue about whats going on. And people gave you money. And you want more people to give you more money. Tell me about the player retention rates then please. My server had ques last weekend now its desolate. Losing that many players in 1 week cant be healthy.

 

this

[StrawHat]

TL;DR  Simplified: Old game, expected patched bugs; solved bot problem; only expected translation error.

 

Is this a completely different team handling NA server? It seems like it. It also seems there is little communication or weak relationship between this and the other more experienced team.

[Saima]

Thing is the game has been out for years already. All bugs and error have been ironed out by the other publishers. Should have been a simple job of taking what they were given and implement it. Its not a new game so the excuse of "its a new game, 1st week, bla bla" doesn't work. All the issue happens because NCWest changed stuff in the programming they are NOT supposed to and clearly have no idea how to fix them. Even IF you say the changes were necessary (They're not), that's what Betas are for. It makes no sense for the game to run fine in the Betas and they sell you all kind of crap then release day come and all hell break lose. There should have been almost no difference between the final Beta test version and the released one. If they changed so much between the last beta and final client that it resulted in this much crap, then there should have been one more Beta so all this doesn't happen.