It´s not like many just think, there reasons to worry.
This is what the CEO of NCSoft said in 2018:
"These regions are very competitive, so we must do more to keep the player's interest on our games. For Blade & Soul, I believe the wrong steps were taken in the beginning, and our second attempt to reorganize our western branch was not very successful. We will be undergoing another reorganization later this year, and bringing our western branch closer into our Korean operations." Kim stated that this reorganization was intended to close the gap between localization releases and patches, while also facilitating western player's feedback better so they reach the dev teams with minimal delay. NCSoft seemed to signal that if the third attempt to reorganize their western branch wasn't successful, then they would have to consider if continuing to operate in North America and Europe would be wise. Aside from this, very little was discussed of Blade & Soul 2, other than a nod towards more information being shared at G-Star in November.
And after I gathered and looked at what the employees of their own company even said, we can be certain that the money we spend for the enjoyment we might have now, won´t last long.
NCSoft employee 1: https://imgur.com/a/cwCtzyM
NCSoft employee 5: https://imgur.com/a/rTczsrU
Source: https://www.glassdoor.co.uk
Literally everything comes together if you take a bit time, from the "resigning" community manager to the producer and changes in-game. I really don´t think the average player can soon keep up anymore. And if the fishes leave the whales will follow.
In it´s core this business plan even for a layman is so fundamentally wrong, that it makes you question how ncsoft became a multimillion company, if they worked everywhere liked that. At this point there are so many construction sites, I don´t think ncsoft will think of the western market as feaseable anymore, because the reputation of bns and their practices are just that low.
I understand that people want to enjoy a game not looking at what goes wrong. but we´ll all be the same if the server close. We´ll lose our characters and most of our contacts. This is just the beginning, but I might as well give up. Even if I showed what is wrong, I think now that there was no point to it.