Hime

Hallo, wir werden am 21.07.2021 ab 12 Uhr Wartungsarbeiten an den Blade & Soul Servern durchführen. Während dieser Zeit werden alle Server nicht erreichbar sein. Im Moment gehen wir davon aus, dass die Arbeiten 2 Stunden 30 Minuten in Anspruch nehmen werden. Um sicherzustellen, dass ihr keine Informationen zur Serverwartung verpasst, folgt bitte unseren Twitter-Accounts @BladeAndSoulOps und @bladeandsoul_DE. Tweets by @BladeAndSoulOps

Starting on July 21, 4:00 a.m. PDT / 1:00 p.m. CEST, all servers will undergo maintenance for approximately 2 hours and 30 minutes. An in-game notice will be given 30 minutes prior to the maintenance starting. Changes Routine server maintenance and modifications. For server status updates please follow the @BladeAndSoulOps Twitter account. Tweets by @BladeAndSoulOps

Hello! The second bundle called the Login Compensation Bundle is now available in the Hongmoon Store for 0 HMC. The bundle includes: x1 Kaebi Village Ticket x10 Enchanted Ticket x1 Daily Challenge Reward Chest x1 Deluxe Daily Challenge Reward Chest x2 Daily Challenge Treasure Chest x3 Small Honing Oil Chest x1 Sparkling Ascension Stone Chest x3 Unity Token

Hello Cricket, We’ve resolved the players connecting to the game yesterday after the maintenance due to an issue with the Moonlit Soul item. As previously mentioned, the Login Compensation Bundle is now available on the Hongmoon Store for 0 Hongmoon Coins. It’ll be available until July 21, once per account. The bundle includes: x1 Kaebi Village Ticket x10 Enchanted Ticket x1 Daily Challenge Reward Chest x1 Deluxe Daily Challenge Reward Chest x2 Daily Challenge Treasure Chest x3 Small Honing Oil Chest x1 Sparkling Ascension Stone Chest x3 Unity Token We apologize for the inconvenience the issue has caused and thank you for your patience. See you in game!

A la date et heure suivante, nous effectuerons une maintenance de tous les serveurs. Blade & Soul sera indisponible pendant la durée de la maintenance. Nous vous invitons à consulter régulièrement ce fil de discussion pour en savoir plus sur l'évolution de la situation. [Date et heures] Le jeudi 15 juillet de 11 h 30 m à 1h 30 m (heure de Paris) * La durée de la maintenance est sujette à changement. [Serveurs affectés] Tous [Détails] Suppression de l'objet "Âme chimérique" pour tous les joueurs. Un packs pour les joueurs concernés sera disponible plus tard dans la journée. Veuillez nous excuser pour la gêne occasionnée. @BladeAndSoulOps

Hallo, wir werden am 15.07.2021 ab 11:30 Uhr Wartungsarbeiten an den Blade & Soul Servern durchführen. Während dieser Zeit werden alle Server nicht erreichbar sein. Im Moment gehen wir davon aus, dass die Arbeiten 2 Stunden 3 in Anspruch nehmen werden. Nachfolgend findet ihr eine Liste mit Änderungen, die in diesem Update enthalten sind: Das Item "Mondhelle Seele" wird von allen Spielern entfernt. Ein Paket wird für betroffene Spieler im Laufe des Tages verfügbar sein. Um sicherzustellen, dass ihr keine Informationen zur Serverwartung verpasst, folgt bitte unseren Twitter-Accounts @BladeAndSoulOps und @bladeandsoul_DE. Tweets by @BladeAndSoulOps

Hello all, The maintenance has been scheduled for 2:30 a.m. (11:30 a.m. CEST) and will last approximately 2 hours. The schedule may change and we'll update you if it does. There will be a bundle in the Hongmoon Store for the additional downtime. There will be another bundle for affected players available later today. Thank you!

There will be an unscheduled maintenance today, Thursday, July 15 starting at 2:30 a.m. PDT (11:30 a.m. CEST) to address the issue with players getting the ‘System Err (300 : Server Authentication Failure)’ related to the Moonlight Soul item. The maintenance will last approximately 2 hours. An in-game notice will be given 30 minutes prior to the maintenance starting. Due to the the additional downtime, a 0 Hongmoon Coin bundle will be available on the Hongmoon Store for one week. The bundle includes: x1 Orb of Ascension x2 Superior Reputation Charm x20 Honing Oil x1 Classic Superior Daily Challenge Treasure Chest Changes Removing Moonlit Soul item from all players. A bundle for affected players will be available later today. Tweets by @BladeAndSoulOps

Outside of the current issue, the item was removed because the event is over. The item is also no longer upgradeable or salvageable.

Hello all, There will be an unscheduled maintenance to address this issue but the earliest we can bring the server down is tomorrow morning. We're still finalizing the schedule along with all the other moving parts to needed to address this. We understand many of you have not been able to play today and we apologize for that. While we can't give you the time lost, we will have a free bundle tomorrow after the maintenance for affected players. Thanks again for bearing with us.

Hello all, Today after our game update, many of you have reported the error ‘Disconnected from server. ‘System Err (300 : Server Authentication Failure)’ preventing you from logging into the game with some of your characters. We believe the error is caused by an issue with Moonlight Souls – Stage 2 through 5 event item and are working on a fix to address these items as soon as possible. Our next step is to resolve this issue during an unscheduled maintenance—which is currently scheduled for tomorrow. We understand during this time you will not be able to log into your affected characters and know it is not our intent to keep you away from the game. During this time, the team will be building out the necessary fix to apply, test, and subsequently deploy to the live servers. We do apologize for the convenience and thank you for your patience. We will provide a free bundle of items to affected players for the missed event time. The full details of the bundle will be available tomorrow.

@BM Ahri The rewards are distributed. Please relog to see if you haven't already!

We're confirming the solution and are taking next steps to address the issue. We're aiming to resolve the issue as soon as get the necessary files to apply. Thank you for bearing with us. We'll post another update as soon we're set to deploy the fix.

Thank you all for your replies. We are investigating the Moonlit Soul item as the cause.

We're checking through to see what the cause is. Can I also get the name and server of the character that can't log in?

Thank you for your response. I've escalated the issue to the team.

Which server are you trying to connect to?

Also, what server are you on?

Which character class is your main? Was it the last character you logged on with?

Can your other characters log in? Thank you, Hungfu. Which server are you trying to connect to with your Warlock?

Thank you for your report. We're looking into this.

It's an automated system. It'll open another channel once Ch. 1 is full.

A la date et heure suivante, nous effectuerons une maintenance de tous les serveurs. Blade & Soul sera indisponible pendant la durée de la maintenance. Nous vous invitons à consulter régulièrement ce fil de discussion pour en savoir plus sur l'évolution de la situation. [Date et heures] Le mercredi 14 juillet de 13 h à 20 h 30 m (heure de Paris) * La durée de la maintenance est sujette à changement. [Serveurs affectés] Tous [Détails] La mise à jour Blade & Soul : Nuit éternelle Récompenses pour les évènements suivants : Défis estivaux Veuillez nous excuser pour la gêne occasionnée. @BladeAndSoulOps

Hallo, wir werden am 14.07.2021 ab 12 Uhr Wartungsarbeiten an den Blade & Soul Servern durchführen. Während dieser Zeit werden alle Server nicht erreichbar sein. Im Moment gehen wir davon aus, dass die Arbeiten 7 Stunden 30 Minuten in Anspruch nehmen werden. Nachfolgend findet ihr eine Liste mit Änderungen, die in diesem Update enthalten sind: Wir werden „Ewige Nacht“ veröffentlichen. Reward distribution for Ereignis „Sommer der Herausforderungen“. Um sicherzustellen, dass ihr keine Informationen zur Serverwartung verpasst, folgt bitte unseren Twitter-Accounts @BladeAndSoulOps und @bladeandsoul_DE. Tweets by @BladeAndSoulOps

Starting on July 14, 4:00 a.m. PDT / 1:00 p.m. CEST, all servers will undergo maintenance for approximately 7 hours and 30 minutes. An in-game notice will be given 30 minutes prior to the maintenance starting. Changes Routine server maintenance and modifications. Endless Night update will go live. Reward distribution for Summer of Challenges Events. There will be an update to the NC Launcher. For server status updates please follow the @BladeAndSoulOps Twitter account. Tweets by @BladeAndSoulOps