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Green Storm

NCSOFT
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Everything posted by Green Storm

  1. We're also going to identify the players who are affected by the changes to the Soul Boost level 11. Similarly to the previous message I shared, this is going to take a bit of time to figure out and I'll update the community when I know more.
  2. Please contact our Customer Support Team via the following link and an agent will try to help you as soon as possible: https://support.bladeandsoul.com/
  3. See the message I posted before the one you quoted: https://forums.bladeandsoul.com/topic/253815-soul-boost-v2-bugs-missings-items-etc/?do=findComment&comment=2105148
  4. Regarding the changes we made to Soul Boost levels 12 and 13 (Awakened Uzume Ring Chest and Awakened Uzume Earring Chest), we're currently working on identifying who was affected by these changes and how they were impacted, depending on which level they had before the maintenance. This is going to take a bit of time to figure out and I'll update the community when I know more.
  5. Thanks to everyone who already shared their feedback! I want to spend a minute to reply to the point above: The feedback players send is read, compiled, analyzed, and then decisions are made on what to change. These decisions usually do not reflect every single piece of feedback (I don't know that it's actually possible!) but we try to prioritize each based on a balance between what's popular and what's possible. We also try to do it in several stages rather than all at once. For example, we modified the last Treasure Trove based on player feedback and plan to do another update bas
  6. Sorry that messaging was coming a hot minute after I posted the previous one (and I updated it). Here are the details: Regarding the changes we made to Soul Boost levels 12 and 13 (Awakened Uzume Ring Chest and Awakened Uzume Earring Chest), we're currently working on identifying who was affected by these changes and how they were impacted, depending on which level they had before the maintenance. This is going to take a bit of time to figure out and I'll update the community when I know more.
  7. We're now sending the "Unity Stellar Ascension Stone Chest" to players who already received an incorrect chest before today's maintenance. Reminder that if your character was a Kung Fu Master, this chest worked correctly before today's maintenance. Players who received any of the other five chests (Unity Earthen Ascension Stone chest, Unity Life Ascension Stone chest, Unity Stellar Radiance Stone chest, Unity Earthen Radiance Stone chest, Unity Life Radiance Stone chest) can now open them. If you deleted one of these five chests before today's maintenance, please contact the Custom
  8. Thank you for doing that! I was not able to confirm anything until very late, otherwise I would have communicated this publicly, but we will course correct after tomorrow's maintenance as needed. I'll do my best so that we can help you after tomorrow's maintenance!
  9. A la date et heure suivante, nous effectuerons une maintenance de tous les serveurs. Blade & Soul sera indisponible pendant la durée de la maintenance. Nous vous invitons à consulter régulièrement ce fil de discussion pour en savoir plus sur l'évolution de la situation. [Date et heures] Le mercredi 13 juillet de 13 h à 18 h (heure de Paris) La durée de la maintenance est sujette à changement. [Serveurs affectés] Tous Liste des changements : Les récompenses des niveaux Soul boost suivants ont été modifiées : Le niveau 11 vo
  10. Hallo, Wir werden am 13.07.2022 ab 13 Uhr Wartungsarbeiten an den Blade & Soul Servern durchführen. Während dieser Zeit werden alle Server nicht erreichbar sein. Im Moment gehen wir davon aus, dass die Arbeiten 5 Stunden in Anspruch nehmen werden. Liste der Änderungen: Die Belohnungen für die folgenden Soul-Booster-Stufen wurden geändert: Stufe 11 wird jetzt mit 3 Steinen der Geistverwandlung der Ewigkeit belohnt. Für Stufe 12 gibt es jetzt anstatt der Erwachten Truhe mit Ohrring von Uzume die Erwachte Truhe mit Ring von Uzume.
  11. Starting on July 13, 4:00 a.m. PDT / 11:00 UTC / 13:00 CEST, all servers will undergo maintenance for approximately 5 hours. An in-game notice will be given 30 minutes prior to the maintenance start. List of Changes: Changed the rewards for the following Soul Boost Levels: Level 11 now rewards x3 Everwill Soul Evolution Stones. Level 12 now rewards Awakened Uzume Ring Chest instead of Awakened Uzume Earring Chest. Level 13 now rewards Awakened Uzume Earring Chest instead of Awakened Wild Spirit Bracelet Chest. Level 48 now rewards
  12. You'll be able to open the chests you got, and those who got the wrong item for the "Unity Stellar Ascension Stone Chest" will be able to get a new box. I didn't get clarity yet on how the level 13 change will impact players but I'll follow up on that tomorrow (it's already past the end of my day here and I'll be out once I posted the maintenance notice and send them for localization).
  13. I'm minutes away from posting the maintenance notice for tomorrow where you'll see that we've corrected the bugs for the 6 chests, and also the level 13 to give the Ring instead of the Bracelet. Last but not least: please report bugs in the Bug Report subforums!
  14. Hi Crickets, A few players mentioned that the Premium tab in the Dragon Express had outdated items, so we would like to gather feedback from the Blade & Soul community on how to improve it: Please tell us what you would like to see or not see. Be concise by avoiding long descriptions and lengthy explanations, and please try to stay on topic! Tell us what makes sense to you based on how you play the game and at what stage you are during your adventures. I'll probably close this thread in a week or two. Thank you for your feedback!
  15. I should have worded this and my previous messages by referring to specific parts of Soul Boost Season 2 geared towards different goals. The Act XII story quests would directly help new and returning players (while at the same time not preventing the other players from completing Soul Boost), but the ones to upgrade your Silversteel Weapon would only help them later.
  16. Soul Boost Season 2 was designed to help players get from +3 Silversteel Weapon - Stage 6 to Silversteel Weapon - Stage 9, so these rewards will not allow you to upgrade starting from Thornbreaker Stage 9 as opposed to Soul Boost Season 1.
  17. We're investigating the various reports that players sent about Soul Boost Season 2, including the Awakened Uzume Ring Chest and the Silversteel Weapon upgrade. I'll update when I know more!
  18. I only post during working hours and I do not work during the weekends! We're investigating this situation and I'll update when I know more.
  19. Hi, Please contact Customer Support via the Support link at the top of this page, or click this link: https://support.bladeandsoul.com/
  20. @Zeusz Are you still experiencing the issue and, if so, in which particular dungeon?
  21. I do not have date to share with you when the Class Change Voucher will return, so make sure to check future announcements!
  22. Can you please provide detailed examples (as many as you can) of this? Screenshots or copy of the text should work. A general comment cannot help us pinpoint issues. Thanks!
  23. Please let's stay on topic! But to close your subthread, I'd suggest first checking this Technical Support page for basic troubleshooting and contact the Cutomer Support Team if none of this works: https://support.bladeandsoul.com/hc/en-us/categories/200407529-Technical-Support
  24. Please post bug reports in the corresponding subforums (I've moved this thread for now). This is the intended design for those specific quests as it allows new and returning players to benefit from playing the new Story. People who already played those story missions will not be able to get the points but it doesn't preclude those players from reaching Stage 2 fairly quickly and ultimately complete Soul Boost Season 2.
  25. Yes there was supposed to be a month between the end of the 2 seasons.
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