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Baskerville

NCSOFT
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Posts posted by Baskerville

  1. 11 hours ago, NorbertTheOpinionated said:

    Just for the Gon picture you linked? Sure!

    Thank you, I've forwarded this. Since the preview costume 1 does have a normal breast shape, while preview costume 2 does not, this seems to be an actual bug, but right now I am waiting for our QA to investigate.

     

    For the other issues, I think it is best to wait for UE4. We don't entirely know the full scope of the changes yet and how this will affect character models, especially since the Engine Upgrade is still work in progress at this point.

    11 hours ago, NorbertTheOpinionated said:

    For example, can you imagine being in a crowded area like Mushin's Tower, and drawing a gun (gunners do this), waving it around, and then firing it in a random direction?

    Imaging being my colleague and shot at in the office with Nerf Darts all day long. This is called affection, embrace it.

    11 hours ago, NorbertTheOpinionated said:

    In context, the new animations seem loud, spastic, and out of control. 

    Sounds like me at work. Jokes aside, it is fine that you don't like them, but others might and probably do quite a lot. If this comes up, we can incorporate this as feedback but I would not count on a change if it is not something the community as a whole would like to see.

  2. Hi @Dripsz,

    On 03/07/2019 at 8:10 AM, Dripsz said:

    Can you make any way to get these tokens again? just add them to the merchant Gang Chiwon same as other tokens(Any Token+Elysian = Victory Tokens) i need this badge for a full pvp gear which is impossible to get nowadays. i know u dont give a f about your pvp  community but this could be helpful for a lot people.

    At this moment there are no changes planned regarding those Tokens, but if you can (1) tell us which class/spec you play and (2) why the use of an old Badge is more beneficial for this class/spec in PvP over newer ones, then we can potentially talk with the Devs about it.

  3. Hi @arg o

    21 hours ago, arg o said:

    in two of my  character accounts happen several bugs. the bugs are explained below

    some cutscenes dont trigger

    invisible npcs or npc that should disappear they do it partially

    character and outfit phisics going wrong (going up or staying rigid)

    character standing in T pose before and after a cinematic

     

    I have seen these for now and I have tried to report them all

    Could you please provide more information and take screenshots of those issues, so we can investigate properly?

  4. 51 minutes ago, Grimoir said:

    here is the video proof of the huge difference between KR client and our client using the same PC and the same class:

    Specific attention to the quote:

    "About the EU vs KR performance comparison, a lot of the lag comes from the way they handle translations. After seeing the translation files it's clear that KR uses hardcoded strings, while the EU client goes though a "filter" that maps the KR strings into EN strings. Even with a hashing function/table that will take a lot more CPU power than using simple english keys (KR symbols use up more bytes than simple english letters)."

    Thank you for bringing this to our attention, I will forward it. Obviously, I can't say if this claim has any validity at this point.

    • Like 1
  5. Hi @Grimoir,

    53 minutes ago, Grimoir said:

    Not sure if you saw it, but i tihnk it was on reddit where someone provided proof that exactly due to the localizations our client runs bad, because the KR client doesnt use translations, as its already coded that way and that is what makes the huge performance difference and why you feel the game getting worse with every new patch that adds new content.

    I wanted to post a link but couldnt find it >.<

    We would like to verify if those claims hold true. If you can provice us with a link, we am happy to escalate and investigate.

    • Like 1
  6. Hello all,

     

    We do not want to remove discussions about issues that affect your game experience, especially in a negative way, however, we chose to remove the name of the software due to concerns that this could lead to more usage, we don't want to encourage others to use software that is against the Terms of Service.

     

    Please always remember :

    Quote

    You may not use any third-party program (such as a "bot") in order to automate gameplay functions, including playing, chatting, interacting or gathering items within Blade & Soul. You may not assist, relay or store items for other players who are using these processes.

    We know that you are very vocal about this issue right now, and we've escalated your concerns. For the time being, if you suspect a player using third party software that automates gameplay to get an unfair advantage over others, please report this to our Customer Support Team

  7. Hi all,

     

    First of all, we are always thankful for constructive feedback, and we are never going to censor you, regardless of how negative the feedback is. It is ok for you, to be not particularly happy about the state of the game and it is always good to express your feedback and be vocal about issues. Vulgar language, however, is not tolerated. Usually, we try to be very lenient when it comes to the usage of particular words when feedback can be seen as otherwise valid, but this thread has gone a bit too far, please watch your language.

  8. Hi all,

    On 01/07/2019 at 10:04 PM, NorbertTheOpinionated said:

    4) If you make Gon chests larger than a certain size, it looks like a graphical glitch occurs because the game doesn't know how to handle it, so they just turn into these weird triangular torpedoes.

    Screenshot_190701_005b_zpsvdf2wtq5.jpg

    First of all, thank you @NorbertTheOpinionated for the number of suggestions. In this case could you please tell us the slider values, so we can investigate?

    19 hours ago, Viblo said:

    Aside from complaints regarding the engine transition, for upcoming producer's letters, it would be nice if you could detail exactly what kind of content is on the horizon. Based on older updates, I'm expecting Botany Center and Titan Chamber to be next either this month or the next, followed by Archer (in September, as you said) together with Cathedra Cliffs. I understand if you don't want to mention the specific item drops as that's for later articles, but some very brief lore might get us more excited for what's coming. :)

    We usually don't talk specifics and announce only a few weeks in advance, basically as soon as we feel comfortable and ready to do so. We have of course an internal road map, but things will usually be moved a bit, adapted, removed or added depending on the western market and community needs. In terms of lore, this is also usually work in progress by the localisation department until we are ready to announce. We know that you are all very excited about what is coming next to the game, especially when you keep your eyes and ears open for what is happening in South Korea with Blade & Soul, but truth be told, there is an unavoidable delay due to the adaption to the western market that is still significant enough so that we can't spoil you months in advance with information that might not hold true on release day.

  9. Hi @iCats,

    5 hours ago, iCats said:

    So I keep reading over and over the 'official contest rules' and I have one question
    uRLPjVB.png
    What does display name mean?
    I'm sorry if this is a dumb question, I just want to make sure that I am sending the right things, english is my second language

    You can find the display name here: https://account.ncsoft.com

     

    3axD4II.png

     

    Don't worry, this is maybe the least important info, it is just important that we can clearly identify your account. Make sure to send us your entry via the email address you are registered with us. Please make sure that Email Address, Display Name, and Character Name match the same account so it is clear to us who you are.

    • Like 1
  10. Hallo zusammen,

     

    wie einigen von euch sicher schon aufgefallen ist, werden die wöchentlichen Herausforderungen am Dienstag zurückgesetzt, anstatt wie gewohnt am Mittwoch. Dieses Problem hinderte Spieler daran, ihre Belohnungen zu sichern und verringerte außerdem die Zeit, die Spieler für ihre Herausforderungen übrig hatten.

     

    Moment können wir leider noch keinen genauen Termin für das Implementieren einer Lösung nennen, arbeiten aber zusammen mit dem Entwicklerteam mit Hochdruck an einer Lösung. Wir sind uns der Tatsache bewusst, dass viele Spieler auf ihre Belohnungen verzichten mussten, weswegen wir sicher gehen wollen, dass ihr für eure Geduld belohnt werdet. In der Zwischenzeit empfehlen wir allen Spielern, falls möglich, ihre Herausforderungen bis Dienstag 23 Uhr abzuschließen.

     

    Vielen Dank für euer aller Geduld.

  11. Bonjour,

     

    Comme vous devez le savoir, le défi hebdomadaire se réinitialise le mardi au lieu du mercredi. Pour cette raison, les joueurs n’ont pas pu réclamer leur récompense, et certains n’ont pas eu le temps de compléter les défis hebdomadaires.

     

    Nos équipes travaillent actuellement afin de résoudre le problème dans les meilleurs délais. Nous savons aussi que des joueurs n’ont pas pu obtenir leur récompense et travaillons sur la manière de les récompenser pour leur patience pendant la résolution du problème. En attendant, essayez de compléter votre défi hebdomadaire avant mardi 23 h (heure de Paris).

     

    Merci et veuillez nous excuser pour la gêne occasionnée.

  12. Hi all,

    As some of you may have experienced, we have an issue with the Weekly Challenge resetting on Tuesdays instead of the usual Wednesday. This issue has prevented players from claiming their rewards, but also not giving them the remaining time to complete their Weekly Challenges.

     

    We do not have an estimated time in when this issue will be resolved, but please be aware we are actively troubleshooting and working on a resolution with the development team. We also understand that many players have missed out on their Weekly Challenge rewards, and working on a plan to make sure players are rewarded for their patience as we continue to work towards resolving this issue. In the meantime, if you can, please complete your Weekly Challenges before Tuesday 2:00 p.m. PDT / 23:00 CEST.

     

    Thank you for your patience.

  13. Hi @Leviathen The DemonKing,

    On 30/06/2019 at 4:15 AM, Leviathen The DemonKing said:

    f2 is broke f1 is broke scan files is broke   sigh  bns my old friend  your  falling appart  on me

    If you could explain what is broken for you, we will try to find the cause and help you. Unfortunately mentioning that something is just broken without specifying anything is not going to speed up the investigation. In this case, with the limited amount on information provided, any investigation is unlikely to happen.

    • Like 1
  14. Hi @Estroken,

     

    I assume you mean that you cannot complete the training? We are happy to investigate, but we need to know what part of the training is not working for you. The more information we have the quicker we can investigate, check if this is already under investigation and if not, submit a report to get it fixed.

  15. Hey @Chiraitori,

     

    Hierbei handelt es sich ja um die Illusionswaffe der Drachenaura, mit welcher Waffe hast du verglichen? Kannst du uns bitte einen Screenshot zukommen lassen im Vergleich? Ich habe Klingenmeister und Klingentänzer, männlich und weiblich mit anderen Skins überprüft und die Position ist immer dieselbe.

  16. Hi @luzt,

    19 hours ago, luzt said:

    Cool that you're aware of it, but we are also aware of the fact that the post you linked hasn't been updated for 18 hours.

    So maybe can we get a new UPDATE?
     

    There was no update on this topic as there was nothing new to tell since we are still investigating. We updated this topic again today, but unfortunately, the investigation is still ongoing. It's perfectly understandable that issues that affect many players need to be resolved as quickly as possible. However, we would ask kindly for your patience while we are looking for a solution. We will let you know when there is an update.

  17. Hallo zusammen,

     

    die Probleme bezüglich der Belohnungen für die Herausforderung der Woche werden noch immer näher untersucht. Wir wissen, dass einige Spieler leider keine Belohnungen erhalten haben, bitten aber um Geduld, während wir versuchen, die Ursachen für das Problem zu identifizieren und eine Lösung ins Spiel zu implementieren.

     

    Vielen Dank für eure Geduld!

    • Like 1
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