Jonathan was respected because he communicated well and interacted directly with the community rather than the passive way in which Hime does, and it wasn't even his job, he wasn't a community manager. It's not that Hime knows virtually nothing, it's that she outright ignores the community and whatever work (word processing) in the background she is doing is completely passive for the most part. In my opinion, she is supposed to be out here, at the front line, with us, communicating with us, no matter how toxic some players may be - she is supposed to do what Jonathan was doing. She is senior community manager, yet literally every single question asked in chat during the stream was ignored, and the only time she even addressed the chat during the stream was to state that she wasn't playing on a laptop. Everybody thought it was pre-recorded because the audience was not acknowledged at any time, and it defeated the point in doing it live. All she needs to do is be honest and say she does not have or know the answer, or that she will look into it or provide the answer at a future date, she doesn't though, she just ignores everything and hopes it will disappear, but it doesn't. Now there is built up resentment and animosity toward her from the community, and it is honestly her own fault. Liinxy did the same thing and the community did not take kindly to it. I don't know Hime, and i'm sure she's a fantastic human being, but she just doesn't communicate well as a community manager and doesn't seem to be particularly involved within the community at all.
I was really looking forward to return for UE4, as i'm sure many others were (and still are), but man, NCWest is a constant disappointment. 6 days to UE4 and the pinned thread that asks for our questions, posted on August 24th by Rynara, still hasn't been addressed, and it's pinned! It's madness the way this company functions. In 6 days we'll have the answers when UE4 drops, and it begs the question as to what the purpose of the thread ever was.