Here’s the situation as I see. Cyan is the messenger. Whether or not he knew this was going to happen isn’t the issue. His post indicates that he did not. I for one will give him the benefit of doubt. No need to call him a liar as many are doing. He is the messenger and relying what was given to him to post in the forums.
That said, here’s what I believe truly happened, as planned by the development team. I realized this after completing Cold Storage. Frozen Feathers and Lesser Demon orbs dropped. In the past, as I found out when I returned, they did give an exchange for items that were out of date. However, this time, they knew people were farming and saving a boatload of the White Orbs and DSS, believing they would get an equal exchange or some semblance of a fair exchange.
However, the developers did not want to give players that chance as it would allow them to continue as they were if not to a lesser degree. This way, the developers would force the players to slow down and begin grinding again spending time and money as they did so. While NCWest was tell us what they understood was going to happen, the developers over at NCsoft purposefully withheld the truth of what was going to happen. The second sentence of Cyan lends proof of this;
“This is unfortunately by design and will not be changing.”
And his statement of miscommunications is another way of saying, “we were not told.”
“and a miscommunication with the development team, we thought these items would be exchanged for their new equivalents.”
NCsoft’s developers bloody well knew they were not going to allow that kind of exchange because it would not allow them to monetize or earn more income with the launching of ‘Treasure Trove’ or other specials they had in the Hongmoon Store.
This was a pre-planned calculated move on the part of ‘The Powers That Be.’ These are the people whom should feel our ire and wrath, not Cyan or any one person involved in the community representatives for NCWest.
NCSoft abrogated their responsibility in being transparent with their customers. They violate the trust of the player base by doing something that is underhanded as it gets. However, I’m not surprised in this action because NCsoft is renowned when it comes to things of this nature. They did so in GW2 not longer after it was launched and I’m sure everyone knows how they arbitrarily killed City of Heroes and Paragon Studios to “make room” for Guild Wars 2.
This is where each every one of those who posted here remarks venting at Cyan as if was responsible for this debacle. Just because he is the Community Coordinator doesn’t mean has a FLZ tattooed on his chest and Krupp armor steel skin for players to get vile and ugly with him. If anything, those who called him a liar among other things, should apologize; however, I believe Hades would freeze over before that happened.
You can agree or disagree with me, it matters not. However, it is how I see it as I’ve seen this before with other games. It is the developers fault they allowed the false information to continue unabated, not Cyan and his crew.