SpiqEddy Posted March 28, 2019 Share Posted March 28, 2019 I have been trying to re-download the game for a few days now to give it another shot, and I just keep getting "Failed to download file" error over and over again. I tried running as admin, I tried manually setting firewall policy for everything related to blade and soul and NC launcher, I tried DMZ. Nothing is working. Every few hundred mb of downloaded data it pops this error and forces me re-start the launcher to get it working again. 5 Link to comment Share on other sites More sharing options...
LalaDaery Posted March 28, 2019 Share Posted March 28, 2019 Same here... pls fix 2 Link to comment Share on other sites More sharing options...
Lightstylez Posted March 29, 2019 Share Posted March 29, 2019 (edited) Same. I Uninstalled Blade & Soul, the old launcher and the new launcher Completely (Also Removing all appdata leftovers etc) and then reinstalled the new launcher from the site but the download always get stuck and gives an 5385 Error. Everything is allowed in My AV/firewall, I even disabled my AV and tried running as admin etc. Still get stuck at the same position. Also tried changing install and download path, but nothing is working. Edited March 29, 2019 by Lightstylez 3 Link to comment Share on other sites More sharing options...
SpiqEddy Posted March 30, 2019 Author Share Posted March 30, 2019 10 hours ago, Lightstylez said: Same. I Uninstalled Blade & Soul, the old launcher and the new launcher Completely (Also Removing all appdata leftovers etc) and then reinstalled the new launcher from the site but the download always get stuck and gives an 5385 Error. Everything is allowed in My AV/firewall, I even disabled my AV and tried running as admin etc. Still get stuck at the same position. Also tried changing install and download path, but nothing is working. I mean you can finish it if you are willing to sit there and manually restart the download every time this happens. Average for me is about 500mb of the game gets downloaded before this happens and requires the download to be manually restarted, at this point it verifies all files currently downloaded and then resumes, downloads maybe 500mb more data and throws the error again, and around and around it goes. 1 Link to comment Share on other sites More sharing options...
MeLikeBanana Posted March 30, 2019 Share Posted March 30, 2019 have the same problem 1 Link to comment Share on other sites More sharing options...
Hunter9x9 Posted April 1, 2019 Share Posted April 1, 2019 try boot windows in safe mode with network . then try download again. i hope will fix for you. Link to comment Share on other sites More sharing options...
Artemiris Posted April 9, 2019 Share Posted April 9, 2019 (edited) It might be your security solution. For me Bitdefender was causing issues with downloading updates for the launcher (when using the launcher downloaded from the B&S website), and when downloading/updating the game. Disabling all of the security measures did nothing. This specific step showcased in the video was the only thing which worked for me. Edited April 9, 2019 by Artemiris Quoting a thread didn't show the video 1 Link to comment Share on other sites More sharing options...
Xorass Posted April 11, 2019 Share Posted April 11, 2019 Yeah same problem. Its so rough. 1 Link to comment Share on other sites More sharing options...
NCSOFT PhoenixMitra Posted April 11, 2019 NCSOFT Share Posted April 11, 2019 Greetings everybody, Please feel free to submit a ticket to our Support team, so they can help you trouble shoot based on your individual specs. You can reach Support via the Support tab above. Link to comment Share on other sites More sharing options...
ShaznarilaDera Posted April 11, 2019 Share Posted April 11, 2019 Hey o/ I had this problem to yesterday. And I fix it with scan button. The new launcher needed to scan old files to repair them, it take a while, but it is worth the wait. I hope i can help. Have a good day o/ Link to comment Share on other sites More sharing options...
ShadowLane Posted April 11, 2019 Share Posted April 11, 2019 I had it too, had to scan files then restart the launcher to get past the missing file error. Link to comment Share on other sites More sharing options...
Xorass Posted April 11, 2019 Share Posted April 11, 2019 I tired the scan method but it had the same error as well. Link to comment Share on other sites More sharing options...
ShaznarilaDera Posted April 11, 2019 Share Posted April 11, 2019 Make a sure you deleted all programs from old nclauncher. Then try again. Link to comment Share on other sites More sharing options...
Shiranuii Posted April 11, 2019 Share Posted April 11, 2019 Having this kind of error too. Contacted customer support and ended up deleting my antivirus and disabling everything just so I can update the game. and then the game decides "woops, ping is too high you cant enter unless you spam it for a few minutes until ,maybe, I will open the game for you and let you log in". So contacted customer support again and they only blame the ISP and packet loss while completely ignoring their previous launcher works fine. So I just gave up and say its fixed. hope you guys can find a better fix soon. This is really annoying tbh 1 Link to comment Share on other sites More sharing options...
Xorass Posted April 11, 2019 Share Posted April 11, 2019 I really hope they look into this because I was really looking forward to returning to this game. 2 Link to comment Share on other sites More sharing options...
facundo05xd Posted April 15, 2019 Share Posted April 15, 2019 my download get stuck in 53% idk why... pls help Link to comment Share on other sites More sharing options...
Akikoh Takahashi Posted April 17, 2019 Share Posted April 17, 2019 On 4/9/2019 at 9:32 AM, Artemiris said: It might be your security solution. For me Bitdefender was causing issues with downloading updates for the launcher (when using the launcher downloaded from the B&S website), and when downloading/updating the game. Disabling all of the security measures did nothing. This specific step showcased in the video was the only thing which worked for me. This really works for me. I did the same thing you did and I'm going through downloading just fine. Thank you for this. ^_^ Link to comment Share on other sites More sharing options...
Hoff Posted April 18, 2019 Share Posted April 18, 2019 Are you killing your game on purpose? fix the damn launcher already! 1 Link to comment Share on other sites More sharing options...
Elinka Posted April 25, 2019 Share Posted April 25, 2019 Hi! If you can't install the game because of 5385 error, try to uninstall NC Launcher 2 and Blade and Soul, then reistall NC Launcher 2 along with the game using default game patch directory: C:\Program Files (x86)\NCSOFT or D:\Program Files (x86)\NCSOFT Don't use custom download and installation folders! Link to comment Share on other sites More sharing options...
Shadilay Posted June 24, 2019 Share Posted June 24, 2019 Im from Europe, and after the error i tried changing region next to update button to NA. For now no problems downloading. :) Link to comment Share on other sites More sharing options...
omarxz11 Posted July 25, 2019 Share Posted July 25, 2019 (edited) On 4/11/2019 at 9:18 PM, ShaznarilaDera said: Hey o/ I had this problem to yesterday. And I fix it with scan button. The new launcher needed to scan old files to repair them, it take a while, but it is worth the wait. I hope i can help. Have a good day o/ scanning 2 gb took me like 5 hours and i close it , it has big issues in it , but who knows ? maybe it could work for others Edited July 25, 2019 by omarxz11 Link to comment Share on other sites More sharing options...
Mukamii Posted August 1, 2019 Share Posted August 1, 2019 Does anyone have a definitive answer for this? Because I have no anti-virus. Not even Windows Defender is on but I keep getting kicked at the same file around 48%. I guess I can just try to contact support but I just wanted to see if anyone had a solution other than anti-virus that worked first. 3 Link to comment Share on other sites More sharing options...
Lokichaotic Posted August 1, 2019 Share Posted August 1, 2019 Same getting stuck at 48% before getting stopped. 1 Link to comment Share on other sites More sharing options...
Tyzan Posted August 1, 2019 Share Posted August 1, 2019 I'm having the same problem at 48% as well. I've tried everything at this point 2 Link to comment Share on other sites More sharing options...
Guybrush Threepwood Posted August 1, 2019 Share Posted August 1, 2019 Same here got a new ssd so I want to reinstall! Deinstalled and reinstalled launcher and bns few times but always same error msg comes up at 48% ...... 000281777.upk.zip (5385)! Dunno what to do now maybe anyone can help 2 Link to comment Share on other sites More sharing options...
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