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About PhoenixMitra

  1. Anmelde probleme

    Hallo, bitte wendet euch per Ticket an unseren Support, dass dieser sich eure Berichte genauer anschauen kann. Vielen Dank im Voraus!
  2. Support ticket time reset.

    Greetings, We just want to take a quick moment to assure you that your tickets will be answered as soon as possible. Please refrain from bumping an existing ticket, as that will unfortunately move it to the back of the queue. Thank you!
  3. F2 Page in French

    Greetings, As you mentioned, the patch we deployed on Thursday unfortunately did not solve this issue. We continue to work on deploying another patch for this. Thank you for your patience in the meantime.
  4. LOL logged in and gm menu showed up

    Greetings, Those of you, who have experienced a screen like this, are you able to reproduce it? If this happens again, would you be so kind and report it to our Support team, so they can take a closer look? Thank you so much in advance!
  5. Launcher problem: game doesn't start!

    Greetings, We are sorry you are encountering issues loading the game. Please submit a ticket to our Support team for assistance. They can help you trouble shoot. Thank you!

    Greetings, Since this issue appears to be solved, we will now close this thread. Thank you!
  7. Support is not responding

    Greetings Mortem Album, Sorry to hear about your wait, we should be able to get it back to you as soon as a Customer Service agent gets to your ticket. It's best to resist the temptation to bump your ticket as this actually puts it to the back of the queue. Thank you!
  8. Launcher problems

    Greetings NightShadee, You may want to get in touch with our Support team, so they can help you trouble shoot.
  9. Schwert von Asura

    Hallo InTenSiive, danke für den Bericht. Wir werden uns das genauer anschauen.
  10. new lvl hacker and fraud

    Greetings Whisperrr, Unfortunately, the forum is not the place where your account issues can be looked into. This can only be done via our Support team and it sounds like you are already in touch with them. We are sorry, but there is nothing we can do from our side here.
  11. finding a serious guild to run/practise raids with

    Greetings, We moved your topic to a more appropriate area of the forum. Good luck!
  12. Greetings, Thank you for the reports. We will take a closer look.
  13. Can't play beacuse Master Hong Letter bugged

    Greetings, If you continue experiencing this issue, please submit a ticket to our Support team, so they can take a look at your account. Thank you!
  14. Create Photobooth - Custom Pictures

    Greetings, Thank you so much for the creative suggestion!
  15. Custom pictures

    Greetings, While we appreciate the input, the system is in place for a reason. We would also like to take this opportunity to remind everyone of our Code of Conduct here. Thank you!