PhoenixMitra

NCSOFT
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About PhoenixMitra

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    Community Moderator
  1. Key Trove discount

    Greetings everybody, We cleaned this thread up a bit. Please refrain from personal attacks and keep your comments geared toward the topic and not each other.
  2. Second set of weekly challenge?

    Greetings everybody, This is our latest post on this topic:
  3. New warsong badge need fix.

    Greetings everybody, We would like to take a closer look. In order to do so, we need a little more detail what exactly you encounter as not working. Would you be able to provide us with such details and maybe corresponding screenshots or videos? Thank you!
  4. BnS Exclusive FPS Dips at Exact Intervals

    Greetings @bns7426700027, Please feel free to also involve our Support team, who can help you trouble shoot and may have some more insight. You can submit a ticket via the Support tab above.
  5. Why is the Teleport Function being removed?

    Greetings everyone, We are currently waiting to hear back from the devs regarding this topic. Thank you for the reports.
  6. I cant see me friends "Friends 0/0"

    Greetings Satenkyoji, Unfortunately, this is one of the known issues our team is working on. Based on feedback from the devs, this appears to be a more elaborate issue than expected and may take a while to be resolved. You can help us find a solution by contacting our Support team reporting this bug and providing us with any details they may ask for to get to the bottom of this. We apologize for any inconvenience this may cause and appreciate your help. You can submit a ticket via the Support tab above. Thank you!
  7. Character order is not locked, reset every time

    Greetings csisy, We are sorry to hear this. Please reach out to our Support team for assistance with trouble shooting. You can submit a ticket via the Support tab above.
  8. Localization & Translation Error List

    Greetings Viblo, Thank you for reporting these items. We have forwarded them to the appropriate team members. We appreciate you taking the time to post these.
  9. Waffen des Himmelskaisers modifier

    Hallo Akemiii, leider fehlen uns zur Weiterleitung Informationen. Wir möchten dich bitten, deine Meldung nochmals nach dem vorgegebenen Muster einzureichen:
  10. Freundschaftsliste

    Hallo SaintOfYou, es handelt sich hier um einen leider schon etwas länger andauernden bekannten Fehler:
  11. Hallo @LowGish, danke für die Meldung. Wir möchten dich bitten, diese Beobachtung unserem Support per Ticket mitzuteilen, dass dieser sich das genauer anschauen und von dir ggf. nähere Angaben einholen kann. Vielen Dank im Voraus!
  12. Beschützer Bug

    Hallo @Pandacat, bei den Nahrungsgegenständen handelt es sich um ein bekanntes Problem: @Edensia danke für die Meldung, wir möchten dich allerdings bitten in Zukunft Fehlermeldungen in einem eigenen neuen Thread oder in einem bereits zu dem Thema existierenden Thread zu erstellen. Jeder Fehler sollte idealerweise einen eigenen Thread haben, in dem wir auch Neuigkeiten zu dem speziellen Fehler hinzufügen können. Wir haben das in diesem Fall mal ausnahmsweise so weitergeleitet. Danke!
  13. Refining of Hongmoon coins is not available

    Greetings vega130, We are sorry to hear you encountered this issue. Unfortunately, we were unable to replicate this on our end. Would you please be so kind and get in touch with our Support team, so they can take a closer look? You can submit a ticket here: https://support.bladeandsoul.com/hc/en-us
  14. How to install the new Laucher?

    Greetings, If you continue having issues downloading the launcher, please feel free to get in touch with our Support team for some trouble shooting assistance. You can reach them via the Support tab above.
  15. Freundesliste weg

    Hallo Magierelfin, wir möchten dich auf unsere Stellungnahme hier hinweisen und dich freundlicherweise bitten, der Aufforderung ein Ticket einzureichen nachzukommen: