PhoenixMitra

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About PhoenixMitra

  1. character info

    Greetings rif79, You may find this post interesting:
  2. Kompatibilität Launcher

    Hallo zusammen, zögert nicht unseren Support anzuschreiben. Der kann euch bei der Suche nach einer möglichen Lösung helfen. Ihr erreicht ihn über den Support Reiter oder hier: https://support.bladeandsoul.com/
  3. Auspicious Adornments

    Greetings sonatine, We are aware of this issue and our team is looking into this. Thank you!
  4. Hongsil's Workshop Wrong Voice Lines

    Greetings sonatine, Thank you for the report. We have forwarded it to the appropriate team members to take a closer look.
  5. Ncoin recharge

    Greetings norvidia, Please clear your cache and refresh the page with Ctrl + F5 before you try again. Let us know if you are still unable to load the page after these steps.
  6. Ncoin shop issues

    Greetings everybody, Thank you all for letting us know about this. You should be able to load the page without any issues now. Please try again.
  7. Ncoin recharge

    Greetings Serzey, Thanks for the report. You should be able to load the page correctly now, please try again.
  8. Help, My Hongmoon Store doesn't have the Party Box item

    Greetings pikocchi, Did you check the NCoin tab in the Store and then under the Supplies tab? It is also currently listed under the NCoin tab in the Hot Items section to the right of the Store screen.
  9. Greetings Falkorn, We are sorry to hear this. Please don't hesitate to get in touch with our Support team for some trouble shooting. You can submit a ticket here: https://support.bladeandsoul.com/hc/en-us
  10. Game won't start

    Greetings, Please feel free to submit a ticket to our Support team, so they can help you trouble shoot. You can submit a ticket here: https://support.bladeandsoul.com/hc/en-us
  11. Den of the Ancients- Voice Lines

    Greetings Canofdonut, Thank you for the report. We have forwarded it to the appropriate team members for a closer look.
  12. [HELP] Installer won't start (error:E01004)

    Greetings Hitro, We are sorry to hear this. Please feel free to get in touch with our Support team here: https://support.bladeandsoul.com/hc/en-us. They can assist you with trouble shooting.
  13. Game won't start

    Greetings BELLADONA, We are sorry to hear this. Feel free to get in touch with our Support team here: https://support.bladeandsoul.com/hc/en-us so they can help you trouble shoot.
  14. I can't get verification code

    Greetings, In addition to the information here: https://support.bladeandsoul.com/hc/en-us/articles/206336855-I-didn-t-get-an-authentication-code-to-verify-my-IP-address you may also want to add no-reply@ncsoft.com to your address book to prevent these emails from being sorted as spam. If you still don't receive your code, please get in touch with our Support team by submitting a ticket here: https://support.bladeandsoul.com/hc/en-us/requests, so they can take a closer look.
  15. I forgot my 6-digit PIN number

    Greetings Soibean69, As mentioned above, by submitting a ticket to our Support team here: https://support.bladeandsoul.com/hc/en-us they can help you trouble shoot.