PhoenixMitra

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About PhoenixMitra

  1. Greetings, If you don't see the keys in your Received Mail and are eligible for the compensation, you can submit a ticket to our Support team, so they can take a look at your account history. You can submit a ticket via the Support tab above or here: https://support.bladeandsoul.com/hc/
  2. Hongmoon crow feather

    Greetings Jazzview, If you have any questions regarding your account, you can submit a ticket to our Support team, who can take a look at your account. You can submit a ticket via the Support tab above or here: https://support.bladeandsoul.com/hc/
  3. PROBLEMA

    Greetings, We appreciate you helping each other out. Please be so kind and post any future contributions in English, French, or German, as these are our supported languages for the forum. This will allow your fellow players to respond to your questions and our staff members to collect any feedback and suggestions. Thank you!
  4. Why Can't I submit a support ticket?

    Greetings hadesx, If you are unable to submit a ticket using the Support tab above, please send an email directly to support@bladeandsoul.com. Thank you!
  5. Greetings, This has been fixed yesterday. If you still encounter issues, please use Ctrl+F5 and clear your cache before trying again. We also continue hearing that using the Edge browser appears to work without problems. Thank you!
  6. Dreamsong Theater Registration Link Broken?

    Greetings everybody, This should be fine now. Please make sure you Ctrl+F5 before you try the registration again. Thank you!
  7. Holiday Bash Gift Pack Registration Feedback

    Greetings everyone, You may also want to refresh the page with Ctrl + F5 before you attempt the registration again. Thanks for the confirmation from those who successfully registered in the past few hours!
  8. Greetings StacyWong, Unfortunately, you will just have to give it a little more time and try again in the next couple of days until our team was able to fix this. I'm sorry.
  9. Greetings, Refreshing the page or using a different browser may help. Some players reported a successful registration by using Edge.
  10. Greetings everybody, We are sorry to hear this. The team is aware of this issue and working on a solution. Please try again in a day or two. Thank you.
  11. Dreamsong Theater Registration Link Broken?

    Greetings, We apologize for any inconvenience. Please try again over the next day or two, while our team works on resolving this issue.
  12. Hallo zusammen, bitte versucht es in den nächsten Tagen immer mal wieder. In einigen Fällen hat ein Neuladen der Seite geholfen. Unser Team arbeitet in der Zwischenzeit weiter an einer Lösung. Wir entschuldigen uns für jegliche Unannehmlichkeiten!
  13. forgot pin number

    Greetings The Daemon Kyba, Please get in touch with our Support team, so they can assist you. You can submit a ticket here: https://support.bladeandsoul.com/hc/en-us Welcome back!
  14. Event bundle registration bugged/not working

    Greetings everybody, This is a known issue and our team is currently looking into this. Please try again in a day or two. We apologize for any inconvenience this may cause.
  15. Holiday Bash Gift Pack Registration Feedback

    Greetings everyone, As mentioned above, we are looking into this. We apologize for any inconvenience and suggest you try again in a couple of days. Thank you for your patience in the meantime.