Support Tickets keep refreshing in duration and no reply is coming back its been 30ish hours

[ouzmo]

Its a long title but , it sums it up. I sent support requests on refunding 50 brawler lootboxes which i did not unpack , for 50 explorer ones. I dont even know if they do these changes but if the tickets are bugged somehow what am I supposed to do.

[pikapikapika]

Wanna faster reply?  Swip harder!   Doh...

[ouzmo]

what do you mea by that , i am so desperate I cant even understand sarcasm right now

 

[Laura099]

Currently there's an excess amount of tickets out at the moment. Your ticket is being "refreshed" so that it doesn't get buried under all the new ones coming in. 

[Fin]

Current turnaround on the ticket I'm working on is around 48hrs, so expect around there.  It's gonna take awhile.

[Youmukon]

16 hours ago, ouzmo said:

Its a long title but , it sums it up. I sent support requests on refunding 50 brawler lootboxes which i did not unpack , for 50 explorer ones. I dont even know if they do these changes but if the tickets are bugged somehow what am I supposed to do.

Hello ouzmo,

 

Could you please provide me with your ticket number so we can investigate why ticket timestamp gets refreshed despite you not getting a reply? Also right now the Blade & Soul Support Team us experiencing a high volume of tickets therefore response time is higher than usual, I am really sorry about that.

 

Thank you!

[Toshiwoshi]

Mine got refreshed around one day later without any update too, changed from 2x hours to 3 or 4 hours, like if it were new, but around 48 hours after I sended the ticket I got a reply and after that, it went pretty fast, so just don't worry and wait a little more.