Same issue here. GM just informed me as of today that they do not care about mistakes on their end but I could use a restoration token since they did nothing wrong at their end.
Times like this really suck, since now I am stuck with brilliant keys and a wasted ton of mats. Way to go NC Soft, this is how you loose (new) players.
Original Cost (https://imgur.com/a/t3XKFLP) as in patch preview which was linked towards in actual patchnotes as of wednesday morning:
EDIT: And has been scrapped as of today.
To open said boxes for guaranteed weapon we need three filthy Brilliant Keys that are like 4 Moonstones and Elysians as well as 8 Soul Stones and Sacred orbs and 3 Gold each to craft. Which results in like 92G80S00C each.
Which lucky for NC player who actually give a crap of what they announce just blow off. Since we won't need those but Pristine Oil now.
Pirstine Oil for now needs a Sacred Oil. Which costs 10 Lesser Demon Spirit Stones (will ignore that since it is farmable only - though technically you get like up to 5? per daily routine), 10 Transformation Stones which are ~182G49S80C and 10 Evolved Stones that are annother mere ~480G. Aswell as 20 Moonstone Crystals thought in Stones around 164G and 12 Elysian Crystals through Orbs 56G40S and 15G in crafting cost.
To evolve that into Pristine its another 15 Gold plus another 8 Elysian Orbs which is like 37G60S and 13 Moon Stones which is like 106G60S.
Totalling in around 1057G09S80C instead of 278G40S00C.
Does it really need a commoner like me to spoilsport your miserable patch news?
Best thing is yet to come:
I already filled out all the informations in my initial ticket. Also since NC again mislead players, I advised them not to touch my tokens and yet again. I get links to sites and the request to bring up my feedback to forums.
Ultimately I come with solutions:
Communication is Key. If your staff in designated server locations isn't up to date (caused by the current situation) enable the playerbase itself to translate your updates.
Mistakes are okay, and changes are welcomned. Yet pretending there been no changes, by clearly altering old news. Does not look trustworthy at all. To be frank, if you decided for stg8to9 to add oil since there is no weapon yet. That's reasonable. Switching the system alltogether and pointing this out. That's a way it'd work, though like mentioned above, cost is alsmost 4times now....which again sucks to an extend.
If canges are made, make a new post rather then altering existing ones. Once again mistakes are to be made, no body is mad at this. The sheer fact about ninja changes makes people mad and ultimately quit.
Feedback/Tickets can be frustrating, giving generic answers and links without actually reading the ticket shows a lack of suitability for support. Times and situation given which could reasonably cut time to reply short onn your end, making an official statement could reduce workload on both ends. Like I was encouraged to bring it to here - the forum. Now have staff get back at the topic.
Hope to see you do things better next patch, NC. I'll still give you the moment of doubt. :D