They never have and never will test anything before releasing. Why do you think we got all those bugs on patch days? Remember that one bug when if you unequipped your weapon it was gone ?
Ever since the last patch performance has tanked for me, going from 70+ fps in 6 man dungeons to less than 20 and from ~50 in 12 man raids to single digits.
What gives?
If you're fixing bugs can you also fix the first boss in et bug?
Also 3rd spec bm falling stars 4th hit bug?
Also any skill that puts you behind boss and not having the correct camera afterwards?
What we really need is the ability to combine 10x 1 million exp charms to one 10 million exp charm, effectively cutting the time needed to use the stacked exp charms I have since June by 10 times
Taken from https://cdn.ncwest.com/bladeandsoul/pdf/4th Anniversary Update Registration Offer Terms - English.pdf
Taken from https://www.bladeandsoul.com/en/game/4th-anniversary/
Which gem chest is it?
They did give us a reply, it was both a miscommunication and as intended. That's all you get.
I really doubt they will say anything more about this. It was falsely advertised and the excuse was "we did an oopsie".
Can't really expect much.