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The game randomly crashes my pc

peet

By peet
in Bug Reports

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Solica7

Solica7

Posted
Posted
46 minutes ago, Yoitsu said:

You are not wrong, the limit mainly comes from the OS. In cases of Windows they come as follow :

  • 32bit: 4Gb
  • 64bit Home Basic: 8Gb
  • 64bit Home Premium: 16Gb
  • 64bit Ultimate: 192Gb

This RAM can be easily filled up in many ways, especially in data processing/research. At the office we use 24proc and 48Gb RAM, and I tend to take work home... Nonetheless, this is becoming off topic. If you wish to discuss this more, I'd be glad to talk about it directly :)

 

Back on topic, it now has been 48hours that the game has not crashed. The GPU drivers seem to have done the trick! \o/

 

Maybe more people could try downgrading their GPU drivers to 347.88 to validate this "solution"?

ah that explains my confusion.   Yes I am still crashing every few minutes. I suppose downgrading drivers couldnt hurt. I have a gtx760 though. 

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Yoitsu

Yoitsu

Posted
Posted
1 hour ago, Solica7 said:

ah that explains my confusion.   Yes I am still crashing every few minutes. I suppose downgrading drivers couldnt hurt. I have a gtx760 though. 

 

On my secondary PC I have a NVIDIA GeForce GTX 760 with the driver 340.52. It works fine on that one too. I hope this helps you.

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Solica7

Solica7

Posted
Posted
2 minutes ago, Yoitsu said:

 

On my secondary PC I have a NVIDIA GeForce GTX 760 with the driver 340.52. It works fine on that one too. I hope this helps you.

Well I just tried 347.88 and it still crashes. I supose it couldnt hurt to go further back lol Ill try it and let you know. 

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Snoopswoggle

Snoopswoggle

Posted
Posted
15 hours ago, Solica7 said:

This thread is not about Razr crash. it is a non razer related crash we are having. There is no fix yet

 

The thread I have does address non razer users... but also THIS thread is about Asus and Razer users.... lol.

 

Either don't play or play, but the solution is in front of you.

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Solica7

Solica7

Posted
Posted
1 hour ago, Yoitsu said:

 

On my secondary PC I have a NVIDIA GeForce GTX 760 with the driver 340.52. It works fine on that one too. I hope this helps you.

I tried 340.52 still crashes

55 minutes ago, Snoopswoggle said:

The thread I have does address non razer users... but also THIS thread is about Asus and Razer users.... lol.

 

Either don't play or play, but the solution is in front of you.

No there are several razer threads and that issue has been fixed. this is mostly about people who are still getting crashes and freezes even though they dont have razr. .......................Oh I see now that your post says rzr/ non rzr.   

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Megumie

Megumie

Posted
Posted

I have been having the same issues the rest of you that are constantly crashing have been having. I was able to play for about 3 days before that last patch but not since then.  After multiple e mails to Tech support back and forth, trying out fixes all of which have miserably failed, this was my last e mail received from the 3 days ago. Obviously they have not come up with a solution so I guess all we can do is wait and hope that the next patch fixes the issues.   Not much else to say, as the fixes which have been offered by the player base have worked for a few but not for all, myself included.  I too paid Premium.  Hopefully, they will offer some sort of "compensation" to those of us who have not been able to enjoy the game we paid for.  We will see.  Hope the rest of you have better luck than I did.  My IT friend is coming tomorrow to check things out regarding this problem.  Will keep you all posted. 

Regards,

Please do not hesitate to contact me should you have any additional issues, questions or concerns. I want to apologize for any inconvenience and frustration that this issue may have caused but I greatly appreciate your patience as we continue to work through these issues. http://www.twitch.tv/bladeandsoul https://www.facebook.com/bladeandsoul https://twitter.com/bladeandsoul
Also feel free to check on our Twitter account or Facebook page.  https://forums.bladeandsoul.com/forums/Blade and Soul forums:
Our teams are actively posting in the following thread in regards to optimization as well as changes and updates, so I would highly encourage checking in to the thread every now and then for more information. This is where our departments go to collect the various issues and suggestions for the game.: Unfortunately, optimization is still an on-going process. I am going to pass along this information to the development team so they are aware of the matter but for the time being, you may need to wait until those performance optimizations are released for this issue to be resolved.

Thank you for the update.

Hello,

 

Darryl
NCSOFT Support Team

 

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Solica7

Solica7

Posted
Posted
2 hours ago, Megumie said:



Please do not hesitate to contact me should you have any additional issues, questions or concerns. I want to apologize for any inconvenience and frustration that this issue may have caused but I greatly appreciate your patience as we continue to work through these issues. http://www.twitch.tv/bladeandsoul https://www.facebook.com/bladeandsoul https://twitter.com/bladeandsoul
Also feel free to check on our Twitter account or Facebook page.  https://forums.bladeandsoul.com/forums/Blade and Soul forums:
Our teams are actively posting in the following thread in regards to optimization as well as changes and updates, so I would highly encourage checking in to the thread every now and then for more information. This is where our departments go to collect the various issues and suggestions for the game.: Unfortunately, optimization is still an on-going process. I am going to pass along this information to the development team so they are aware of the matter but for the time being, you may need to wait until those performance optimizations are released for this issue to be resolved.

Thank you for the update.
 

Yah I got the same response after a day of troubleshooting. They say check out this thread where devs activly post about optimization, but there is no thread there its just a link to the forums. lame.

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Renkage

Renkage

Posted
Posted

I have 40$ just sitting in my wallet. And I would be perfectly glad to spend said money on this game to get some more character slots. But with this game crashing my computer...I just can't. I have been forced to play on my brother's computer and it *cricket*ing sucks. There have also been some rumors going around that they just don't care about us because we are only a few people with this issue, which I hope isn't true.

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EmperorPan

EmperorPan

Posted
Posted

I feel like this is a straight up pure ASUS problem though there may be a few non asus having it. I have a Asus g73jh-a2. Every other game runs fine but as of today, my game got a black screen, had to force restart it, then I got a white/grey screen with some vertical lines. Is this not being looked at by the devs at all? I just started this game 2 days ago and was really enjoying it but I will not play blade and crash anymore if it will keep *cricket*ing up my computer.

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theceekiller

theceekiller

Posted
Posted

I have been having this same issue with blade and soul crashing my pc. Making me hard reset it. I put in a support ticket. I have tried everything in this forum and others for solutions. I thought with the first reply id actually get help but you know what I got after I submitted my response with data from my pc. -.-

Quote

We apologize for the recent crash and disconnection issues you experienced after the maintenance. Rest assured we are working hard on a fix for these issues.

In the meantime, you can try the suggested workaround posted in our knowledge base article about the recent crash and disconnection issues while using Razer peripherals:
https://support.bladeandsoul.com/hc/en-us/articles/207814563.

If the work-around above doesn’t work, you can also try uninstalling your Razer software and restarting your PC as a temporary solution. Our team is currently working closely with Razer on a solution for these issues.

In addition, you can also check out to the following forum thread for potential fixes:https://forums.bladeandsoul.com/topic/162803-new-patch-supportfix-thread/?page=1.

Unfortunately, outside of the above mentioned work-arounds, there is nothing more we can recommend at this point. Please keep an eye on our website and forums for future updates.

We apologize sincerely for the inconvenience and we thank you for your patience.

Kind regards,
 

Connie
NCSOFT Support Team

 

I have tried all of this :) nothing works. So awesome right?

 
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Possebear

Possebear

Posted
Posted

Hi,

For those having major lag issues due to outdated laptop/CPU you gotta adjust your graphic options in the game.

 

Click on "Settings" in the game, under "Graphics" tab and "Advance Settings".

Untick every boxes and set all your graphic settings to 2 except for "Shadow Quality" and "Shadow Level" set it to 1.

And disable "Anti-Aliasing".

 

There you go. You may now enjoy the game.

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