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Everything posted by Aurinya

  1. Greetings! All European servers are currently located in Germany so the server merge should not affect your ping ;)
  2. Greetings! For technical assistance, it's best to submit a ticket to our Support so they can have a look at your particular setup. Thank you!
  3. Hallo. Mit dem Update vom 10. April wird dies nicht geschehen. Ob es später dazu kommt, können wir momentan leider noch nicht sagen.
  4. Greetings! Sorry to hear about your issues with the launcher. Please submit a ticket to our Support so they can have a look at your particular setup. Thank you!
  5. Greetings! Please have your friend submit a ticket to our Customer Support so they can help him get set up. Thank you!
  6. Greetings! I am sorry about the negative experience you had to make while playing. Please note, though, that name shaming is against our Blade & Soul forum’s Code of Conduct. If you would like to report a player for inappropriate behavior (including harassment, botting and spamming), please contact our Customer Support and they will further investigate the issue. Our forums are not the appropriate place for this kind of reports. Thank you for your understanding!
  7. Greetings! Unfortunately, we do not know when pink badges will be fusable.
  8. Greetings! Sorry to hear about your issues with the launcher. Please submit a ticket to our Support so they can have a look into possible causes with you. Thank you!
  9. Greetings! Sorry to hear about your issues downloading the game. Please submit a ticket to our Support and they will help you get the game installed. Thank you!
  10. Hallo! Könntet Ihr bitte ein Ticket bei unserem Support einreichen wegen der Probleme mit dem Launcher? Dank euch!
  11. Hallo! Da wir bereits hier auf dieses Thema geantwortet haben, erlaube ich mir, diesen Beitrag zu schließen: Bitte versuche, Duplikate zu vermeiden. So ist es auch für uns einfacher, zu antworten. Dank dir!
  12. Greetings! The old launcher will still be available to play until April 17. If you had no issues with that one, try to reinstall it while we are working on a solution to issues with the new launcher: http://download.bladeandsoul.com/BnS_Lite_Installer.exe :)
  13. Greetings! If you think your account has been banned wrongly and you would like to appeal your ban, please send an email directly to appeal@ncsoft.com. They will then review this ban. Please note, however, that for privacy and data protection reasons, we cannot discuss these cases on a public forum or with a person other than the account owner. We are currently experiencing a higher-than-usual amount of tickets resulting in a longer response time. However, our Support does its best to reply to each and every tickets in a timely manner. Please be patient and give our Su
  14. Greetings! If you had the game running while applying the code, you may need to relog your character before it will show for an existing character ;)
  15. Greetings! Let's keep the feedback in one place. Please continue your discussion in this thread: Thank you!
  16. Greetings! I am locking this thread up as it is already being discussed here:
  17. Hallo! Vielen Dank für die Meldung. Wir gehen dem Problem mit den Uniformen nach :)
  18. Greetings! If you signed up in due time, you still need to log into your NCSOFT account page and apply the key. I described how to do that in this thread:
  19. Greetings! I have responded on how to get the key in this post:
  20. Greetings you two! Please be patient for now. We are handing out thousands of keys. They may not all arrive at the same time. If you are certain you signed up in time, please try again a little later. Thank you!
  21. Greetings! Could you provide us with a screenshot of that error message? Thank you!
  22. Greetings! You had to register for the FREE Hongmoon Ascension Pack before March 11, 2019. If you did, you will find the key in your NCSOFT Account on the “My Account” page, under "Apply a Code". In the "Unused Serial Codes" section, click "Blade & Soul" where you will find the key to apply. Remember that you will need to apply it before 11:59 p.m. PDT April 9 / 8:59 CEST April 10, 2019, as it will expire after this time ;)
  23. Greetings! You will need to register between now and before 12:00 p.m. PDT on March 11, 2019, for the FREE Hongmoon Ascension Pack through this website. Then, after the new Blade & Soul: Legacy of the Hongmoon Clan update has gone live on March 13, you will need to log into your NCSOFT Account and claim your Hongmoon Ascension Pack on the “My Account” page of your NCSOFT Account before 11:59 p.m. PDT April 9 / 8:59 CEST April 10, 2019. If you are able to log into these forums from your mobile device, you should also be able to register for the FREE Hongmoon Ascensio
  24. Hallo! Zur Kombinierung des Vergoldeten Dreieckigen Obsidian und des Vergoldeten Dreieckigen Granats kann ich momentan nichts sagen. Zu der Frage bezüglich deiner Seele: In welcher Phase befindet diese sich denn momentan?
  25. Greetings! If the website is not loading properly for you or redirecting you to your account page, please try clearing your cache (Ctrl+F5) or deactivating your add blockers. You may also want to try a different browser. If none of this resolves your issue, please submit your ticket by email using the mail associated with your NCSOFT account: support@bladeandsoul.com Thank you!
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