Aurinya

NCSOFT
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About Aurinya

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    Community Moderator

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  1. Upcoming Server Merge Question

    Greetings! All European servers are currently located in Germany so the server merge should not affect your ping ;)
  2. Error 200

    Greetings! For technical assistance, it's best to submit a ticket to our Support so they can have a look at your particular setup. Thank you!
  3. Hallo. Mit dem Update vom 10. April wird dies nicht geschehen. Ob es später dazu kommt, können wir momentan leider noch nicht sagen.
  4. Greetings! Sorry to hear about your issues with the launcher. Please submit a ticket to our Support so they can have a look at your particular setup. Thank you!
  5. Install + Update issues

    Greetings! Please have your friend submit a ticket to our Customer Support so they can help him get set up. Thank you!
  6. PerfectCommunity

    Greetings! I am sorry about the negative experience you had to make while playing. Please note, though, that name shaming is against our Blade & Soul forum’s Code of Conduct. If you would like to report a player for inappropriate behavior (including harassment, botting and spamming), please contact our Customer Support and they will further investigate the issue. Our forums are not the appropriate place for this kind of reports. Thank you for your understanding!
  7. Legends Reborn: Item and Systems Preview

    Greetings! Unfortunately, we do not know when pink badges will be fusable.
  8. NC Launcher 2 is a joke

    Greetings! Sorry to hear about your issues with the launcher. Please submit a ticket to our Support so they can have a look into possible causes with you. Thank you!
  9. NC Launcher 2 cant download the game

    Greetings! Sorry to hear about your issues downloading the game. Please submit a ticket to our Support and they will help you get the game installed. Thank you!
  10. Hallo! Könntet Ihr bitte ein Ticket bei unserem Support einreichen wegen der Probleme mit dem Launcher? Dank euch!
  11. Hallo! Da wir bereits hier auf dieses Thema geantwortet haben, erlaube ich mir, diesen Beitrag zu schließen: Bitte versuche, Duplikate zu vermeiden. So ist es auch für uns einfacher, zu antworten. Dank dir!
  12. Can't log into new launcher.

    Greetings! The old launcher will still be available to play until April 17. If you had no issues with that one, try to reinstall it while we are working on a solution to issues with the new launcher: http://download.bladeandsoul.com/BnS_Lite_Installer.exe :)
  13. Concerns about clan leaders ban/lock

    Greetings! If you think your account has been banned wrongly and you would like to appeal your ban, please send an email directly to appeal@ncsoft.com. They will then review this ban. Please note, however, that for privacy and data protection reasons, we cannot discuss these cases on a public forum or with a person other than the account owner. We are currently experiencing a higher-than-usual amount of tickets resulting in a longer response time. However, our Support does its best to reply to each and every tickets in a timely manner. Please be patient and give our Support a chance to get back to your friend. A little note on the side: Updating and/or bumping your tickets actually sends them back to the end of the ticketing queue resulting in a longer response time so make sure all relevant information is entered before submitting the request. Thank you!
  14. Greetings! If you had the game running while applying the code, you may need to relog your character before it will show for an existing character ;)
  15. LVL 60 voucher

    Greetings! Let's keep the feedback in one place. Please continue your discussion in this thread: Thank you!