Aurinya

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About Aurinya

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    Community Moderator

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  1. Greetings esenza! Please submit a ticket to our Support so they can have a look at possible causes with you. Thank you!
  2. Unable to buy Ncoin.

    Greetings! Sorry to hear about your issues purchasing NCoin. Please submit a ticket to our Support so they can have a look into possible causes. Thank you!
  3. Fortune Falls Fishing Hook One-Time Compensation

    Greetings! As stated by Cyan, it's impossible to take someone else's loot. What happened most likely is that the loot disappeared because it had not been claimed within the required 5 seconds after it appeared.
  4. Star Power Costume (scam)

    Greetings! If there are players advertising for scam websites, you can report them to Customer Support and they will be able to take the appropriate actions. To make the process even easier, you can report such individuals in-game by ALT+Clicking their character and report them through the dropdown menu. You may also submit a ticket to our Customer Support with image proof of scam websites here: https://support.bladeandsoul.com/hc/en-us We appreciate all reports and thank everyone who help us with the fight against bots, scammers and phishing sites! :)
  5. Greetings! If this is your first time purchasing NCoin from us, it may take up to 12 hours for the purchase to complete (although it may be much quicker than that). Delivery times may also rise if the demand is high at the time of purchase. Should you be waiting longer than 12 hours, please submit a ticket to our Support. Thank you!
  6. Can't Start the game

    Greetings! We had some server hiccups right after the maintenance today, which should be fixed by now. Should you still be unable to log into the game, please submit a ticket to our Support. Thank you!
  7. Cant send a ticket to the support.

    Greetings! Sorry to hear about your issues. If you are unable to contact our Support through our website, please send them an email from the mail associated with your NCSOFT account: support@bladeandsoul.com Thank you!
  8. Billing address

    Greetings! Sorry to hear about your issues trying to change your billing information. If you are unable to contact our Customer Support through our website, please contact them by email using the mail associated with your NCSOFT account: support@bladeandsoul.com Thank you!
  9. Hallo zusammen, Die 5 Himmlischen Flügel, 5 Blutperlen und 50 Gold wurden inzwischen an die Spieler, die sich dafür qualifiziert haben, verteilt. Viel Glück beim Erbeuten der Mausoleum der Dämmerung-Gegenstände diese Woche!
  10. locked account

    Greetings, Please make sure you entered all relevant information before submitting your ticket to avoid longer waiting times. Bumping or modifying your ticket will send it back to the end of the queue, so this may explain the long delay in the response.
  11. locked account

    Greetings, If you think your account has been locked wrongly and you would like to appeal your ban, please send an email directly to appeal@ncsoft.com. They will then review this ban. Please understand that, for privacy reasons, we cannot discuss such cases on the forums. Thank you!
  12. Die Terrorschwestern sind wieder da!

    Hallo zusammen, ich erinnere hiermit erneut an unsere Verhaltensregeln und bitte euch, um der Langlebigkeit dieses Threads Willen, wieder das ursprüngliche Thema des Beitrages, und nicht einander, zu diskutieren. Solltet ihr das Gefühl haben, dass andere Forennutzer gegen unsere Verhaltensregeln verstoßen, zeigt uns dies bitte an, indem ihr den „Beitrag melden“-Button im Forum benutzt. Wir überprüfen diese Fälle dann. Für Verbal-PvP sind unsere Foren nicht der geeignete Ort. Diese verlegt bitte in die Arena. Dank euch!
  13. Forgot pin

    Greetings! Please contact our Support with this issue. They will then help you reset your PIN. For privacy reasons, we cannot give you any support on the matter on these forums. Thank you!
  14. PIN Vergessen

    Hallo! Bitte reiche hierzu ein Ticket bei unserem Support ein. Dieser kann dir dann helfen, den PIN zurückzusetzen. Dank dir!
  15. Google Authenticator Verloren

    Hallo! Du kannst den Authenticator jederzeit entfernen, indem du dich bei der Accountverwaltung anmeldest und den Abschnitt „Sicherheit“ aufrufst. Dort kannst du die Zwei-Faktor-Authentifizierung entfernen. Bitte beachte, dass du Zugriff auf dein Mobilgerät haben musst, um dich anzumelden, während die Zwei-Faktor-Authentifizierung für deinen Account konfiguriert ist. Wenn du deinen Authenticator entfernen willst, aber keinen Zugriff mehr auf dein Mobilgerät und auch nicht auf den CODE hast, kannst du deinen Authenticator jetzt selbst entfernen, ohne das Support-Team kontaktieren zu müssen. Um das zu tun, befolge bitte die HIER genannten Schritte. Bei Problemen warte bitte auf die Antwort des Supports zu deinem bereits eingereichten Ticket. Dieser kann dir dann weiter helfen. Dank dir!