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About Aurinya

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    Community Moderator

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  1. Greetings! If you had the game running while applying the code, you may need to relog your character before it will show for an existing character ;)
  2. LVL 60 voucher

    Greetings! Let's keep the feedback in one place. Please continue your discussion in this thread: Thank you!
  3. lvl60 free voucher

    Greetings! I am locking this thread up as it is already being discussed here:
  4. Lila Quest und kleidung lvl 60

    Hallo! Vielen Dank für die Meldung. Wir gehen dem Problem mit den Uniformen nach :)
  5. Free Hongmoon Ascension Pack

    Greetings! If you signed up in due time, you still need to log into your NCSOFT account page and apply the key. I described how to do that in this thread:
  6. lvl 60 voucher

    Greetings! I have responded on how to get the key in this post:
  7. Level 60 voucher; how do you actually get it?

    Greetings you two! Please be patient for now. We are handing out thousands of keys. They may not all arrive at the same time. If you are certain you signed up in time, please try again a little later. Thank you!
  8. Level 60 voucher; how do you actually get it?

    Greetings! Could you provide us with a screenshot of that error message? Thank you!
  9. Level 60 voucher; how do you actually get it?

    Greetings! You had to register for the FREE Hongmoon Ascension Pack before March 11, 2019. If you did, you will find the key in your NCSOFT Account on the “My Account” page, under "Apply a Code". In the "Unused Serial Codes" section, click "Blade & Soul" where you will find the key to apply. Remember that you will need to apply it before 11:59 p.m. PDT April 9 / 8:59 CEST April 10, 2019, as it will expire after this time ;)
  10. new pack

    Greetings! You will need to register between now and before 12:00 p.m. PDT on March 11, 2019, for the FREE Hongmoon Ascension Pack through this website. Then, after the new Blade & Soul: Legacy of the Hongmoon Clan update has gone live on March 13, you will need to log into your NCSOFT Account and claim your Hongmoon Ascension Pack on the “My Account” page of your NCSOFT Account before 11:59 p.m. PDT April 9 / 8:59 CEST April 10, 2019. If you are able to log into these forums from your mobile device, you should also be able to register for the FREE Hongmoon Ascension Pack using your cell phone. For more details and the complete offer terms, please read this article: Thanks!
  11. Farewell Blade & Soul!

    Greetings! Some of the featured art in our loading screens actually comes from artists who participated in our Loading Screen Contests. You might want to stay on the lookout for a future participation! To give you an idea, here is a look back at the one from last year: Enjoy!
  12. Hallo! Zur Kombinierung des Vergoldeten Dreieckigen Obsidian und des Vergoldeten Dreieckigen Granats kann ich momentan nichts sagen. Zu der Frage bezüglich deiner Seele: In welcher Phase befindet diese sich denn momentan?
  13. Bug nach update

    Hallo! Das F2-Problem ist uns bereits bekannt und wir haben es weitergeleitet. Zu dem Koldrak-Problem bräuchten wir allerdings weitere Informationen. Könntest du uns hierzu vielleicht eine detailliertere Fehlermeldung schicken? (Ein Template zu den benötigten Informationen findest du hier.) Dank dir!
  14. Where's The "Support"?

    Greetings! If the website is not loading properly for you or redirecting you to your account page, please try clearing your cache (Ctrl+F5) or deactivating your add blockers. You may also want to try a different browser. If none of this resolves your issue, please submit your ticket by email using the mail associated with your NCSOFT account: Thank you!
  15. Greetings! Thanks for the report. We are currently looking into this :)