Authentication error when trying to log in as bard

[ViegoHeigaari]

I succeeded in entering my character.

[Hungibungi]

1 minute ago, ViegoHeigaari said:

I succeeded in entering my character.

What did you do? Did it just randomly started working?

[ViegoHeigaari]

I don't know what the problem was, I tried to log in again and now it worked.

[Hungibungi]

I checked as well, it is still bugged for me :c

[ViegoHeigaari]

4 minutes ago, Hungibungi said:

What did you do? Did it just randomly started working?

Maybe that quest really was the problem.

[Green Storm]

Our Customer Support Team was able to unblock one character with the help of our QA Team, based on the quest issue that @Hungibungi discovered (thanks again 🙂 ) . They're now going through all other tickets to do the same.

 

The "Sandbox Window" quest is named "Aiding and Abeautifying" so if you see it, please delete it!

 

If your character is stuck and you have not submitted a ticket to Support, please do so at https://support.bladeandsoul.com/

[Hungibungi]

https://imgur.com/a/4bQFv5h
https://imgur.com/a/a7UnMS9

It really is working, thank you very much!

[neuropsych]

I have that same bugged quest on my toon as well.  Hopefully, it gets resolved.

[OctoberBreath]

It is still happening to me, despite sending a ticket and getting an email, that my IP is now Authorized 😞

[Hungibungi]

1 minute ago, OctoberBreath said:

It is still happening to me, despite sending a ticket and getting an email, that my IP is now Authorized 😞

It is not an IP issue, ask them to remove the "Aiding and Abeautifying" quest from your character.

[OctoberBreath]

Just now, Hungibungi said:

It is not an IP issue, ask them to remove the "Aiding and Abeautifying" quest from your character.

Yeah, this is what I did. Probably they still haven't processed the ticket and the email was for something else maybe, I honestly don't know but I hope that's the case , also thank you for still being active here after the problem has been resolved for you, you're a hero 😄! 

[Melalilium]

Problem is solved. Thank you very much team ❤️❤️❤️ 

[tsubasawings]

problem now solved for me as well

[neuropsych]

yep, that bugged quest was the problem.  solved for me as well.  thanks Hungibungi

Edited October 20, 2022 by neuropsych

[Fugimugi]

Created a ticket too now. Let's see when I can play again.

 

[OctoberBreath]

Finally got fixed for me as well, about half an hour ago, thanks again hungibungi!

[Fugimugi]

Yes! It worked! Greetings from my little bean~!

 

Little bean!
 

Edited October 21, 2022 by Fugimugi

[z4rone]

i ve been getting this error 300 for the last 1 and a half year whenever i log in and press start at character select...i always have to try multiple consecutive times like 4-8 to successfully log in.

before that it was all fine.

support told me its dynamic ip stuff like its changing too fast fron pin entering and actually log in and i have to sort it out with my ips who actually yeeted me by saying  this is how it works and they cant do anything.

today is the day im allready at 13th try and still error 300 ..actually annoying..

anyone with a workaround ? 

[Grimoir]

10 hours ago, z4rone said:

i ve been getting this error 300 for the last 1 and a half year whenever i log in and press start at character select...i always have to try multiple consecutive times like 4-8 to successfully log in.

before that it was all fine.

support told me its dynamic ip stuff like its changing too fast fron pin entering and actually log in and i have to sort it out with my ips who actually yeeted me by saying  this is how it works and they cant do anything.

today is the day im allready at 13th try and still error 300 ..actually annoying..

anyone with a workaround ? 

 

The only workaround I can think off is either a VPN or one of the ping booster programs like WTFast or Exitlag or Pingzapper  since they would re-route your connection and  it should help. You could try them since I believe they all have a trial period.