Anitvirus, Disk error, Memory, etc. Error?

[Xinyang]

I tried starting the game and it wouldn't work. It keeps saying that it failed to launch the game and that it might be because of the antivirus, virus, disk error, or memory shortage. Not sure what that means, but I already checked my antivirus software. Doesn't seem like there's a problem, but it won't work. Anyone know what I can do to fix this?

[Hyunkel]

Hi Xinyang,

 

If you haven't already, we recommend reaching out to our Support team with details available:

 

https://support.bladeandsoul.com/hc/en

[Toshiwoshi]

I don't know wich antivirus do you use, but I used to have Emsisoft Antimalware, and with one of the updates of the game didn't even let me launch the game. No error, nothing, but just didn't launch at all. I had to completely uninstall the antivirus and the game worked perfectly.

[Indifferent]

He try start at middle downloading, so pleas go to the end, and all will works.