Hello,
If the problem persists, please do not hesitate contacting Support so they troubleshoot this issue with you:
https://support.bladeandsoul.com/hc/en-us
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Hello,
Thank you for your report. Please also consider contacting Support in case that's an issue they're aware of and can help with.
https://support.bladeandsoul.com/hc/en-us
🙏