outlaw island crash

[jiaka]

So, every time i try to enter this dungeon the game crashes. I tried to repair via ncsoft launcher and i even deleted the file displayed in the error window and repair it again, nothing change. 

 

here is a screenshot : https://imgur.com/4rUTA3Q

Edited August 3, 2019 by jiaka

[Bl4de]

Same thing, with exactly same file, was happening to me when enter Brood Chamber. Repair was just recreating file with zero length. Ended with copying same file form german folder, that fixed it.

[Hyunkel]

Hi Jiaka,

Have you tried contacting customer support about this issue ? 

https://support.bladeandsoul.com/

Thank you.

[Hyunkel]

Hi again,

Wanted to point you to this possible fix of the 00028826.upk file error in the EN package.

https://forums.bladeandsoul.com/topic/246322-help-me-corrupted-file/?tab=comments#comment-2066567

Cheers ~