Giez

Help Me Corrupted File

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Giez   

Help me , My File Corrupted (contentes\Local\ncwest\english\CookedPC\00028826.upk)
What This Im not understand :( please help me i can't play BnS

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boody   
Posted (edited)

i played it for 30 min and   then start this message sent and it close the game  and cant open it again the message is package file are corrupted . use check files to restore them 

and i use scan file but didnt do anything https://imgur.com/9KaeGjw

Edited by boody

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Greetings boody,

 

We are sorry to hear this. Please open a ticket by using the Support tab above and get our Support team involved.

 

Thank you!

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Picole   
Posted (edited)

Me and my friend having the same problem in the same situation :HajoonConfused: the english file seems to be broken, the game in german language worked.

Edited by Picole

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Hi! i have the same situation when i tried complete the mission "The Legacy of the Hangmoon" i cant complete it because that error.

 

The error: Message-> Package files are corrupted. Use Check Files to restore them. (C:\Program files(x86)\NCSOFT\BnS\bin64\..\contents\Local\ncwest\english\CookedPC\00028826.upk)

 

I have already do"Check Files" but the same error continues.

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Mandii   
Posted (edited)

Just wanna add that myself and my friend are also having this issue, Got to the point that we cant even log into our characters now due to insta crash error on loading screen. We sent tickets and hopefully it's fixed soon. :x

 

Edit: I tried the game in French (i cant read French xD) and i was able to log in a do the quest so as @oOkyo mentioned seems to be an issue with the English files. 

Edited by Mandii

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oOkyo   

Same problem here but... the game works perfect if i select other languages. So this erroe occurs only when you select to run the game in english language.

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Mandii   

For anyone else having this issue this is a reply from Support to fix the issue, Tested it myself and things work again!

 

Hello,

As a workaround for the issue you are encountering, please follow the steps below.

1. Delete "0028826.upk" file stored in this directory: C:\Program Files (x86)\NCSOFT\BnS\contents\Local\NCWEST\ENGLISH\CookedPC
2. Login to the Launcher.
3. Start the game without performing a file scan.

Once done, the issue should be resolved. If you have other questions, please let us know.

Regards,

 

@mods if this is not allowed, feel free to remove ^^

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Upii   

Im getting the same problem. I havent played BnS in a while and felt i should hop back on i did all the updates and everything even installed the new launcher so i thought it was a problem on my but now i know that this is a current issues hope it gets fixed soon.

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Hyunkel   
il y a 15 minutes, Upii a dit :

Im getting the same problem. I havent played BnS in a while and felt i should hop back on i did all the updates and everything even installed the new launcher so i thought it was a problem on my but now i know that this is a current issues hope it gets fixed soon.

Hi Upii,

Have you tried the solution Mandii got from Customer Support ? 

 

Citation

Hello,

As a workaround for the issue you are encountering, please follow the steps below.

1. Delete "0028826.upk" file stored in this directory: C:\Program Files (x86)\NCSOFT\BnS\contents\Local\NCWEST\ENGLISH\CookedPC
2. Login to the Launcher.
3. Start the game without performing a file scan.

Once done, the issue should be resolved. If you have other questions, please let us know.

Regards,

 

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On 8/4/2019 at 10:26 AM, Mandii said:

For anyone else having this issue this is a reply from Support to fix the issue, Tested it myself and things work again!

 

Hello,

As a workaround for the issue you are encountering, please follow the steps below.

1. Delete "0028826.upk" file stored in this directory: C:\Program Files (x86)\NCSOFT\BnS\contents\Local\NCWEST\ENGLISH\CookedPC
2. Login to the Launcher.
3. Start the game without performing a file scan.

Once done, the issue should be resolved. If you have other questions, please let us know.

Regards,

 

@mods if this is not allowed, feel free to remove ^^

I don't have that file, any other suggestion? :/

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Llinwey   
On 8/4/2019 at 10:26 AM, Mandii said:

For anyone else having this issue this is a reply from Support to fix the issue, Tested it myself and things work again!

 

Hello,

As a workaround for the issue you are encountering, please follow the steps below.

1. Delete "0028826.upk" file stored in this directory: C:\Program Files (x86)\NCSOFT\BnS\contents\Local\NCWEST\ENGLISH\CookedPC
2. Login to the Launcher.
3. Start the game without performing a file scan.

Once done, the issue should be resolved. If you have other questions, please let us know.

Regards,

 

@mods if this is not allowed, feel free to remove ^^

I was having the same problem, this solved it. I didn't find the file at first, because there are a few CookedPC folders scattered around, but simply searching for the name in the whole game folder solved that too :) 
The culprit file was 0 bytes, that should be a clue even if it's a different one for somebody.

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Upii   
Posted (edited)
8 hours ago, Hyunkel said:

Hi Upii,

Have you tried the solution Mandii got from Customer Support ? 

 

 

yea it worked took me sometime to find it but deleting 0028826.upk actually fixed my error THANKS!

Edited by Upii

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Posted (edited)
42 minutes ago, zP3rs0n said:

can't find the file :HajoonConfused:

Go to your installed game Location in search blade and soul section type : 00028826.upk (the person above you wrote it wrong)

0M0BdSm.png

 

Hope it helps.

 

But if you still have problems I have added the 00028826.upk File in Dropbox, Download the file and put it in CookedPC Folder -  https://www.dropbox.com/s/vievoss70o1zali/00028826.upk?dl=0 , My Friend was also having this problem, I sent her my file to her and she replaced it, and everything is working since. 

Edited by SayhaSeer

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I have tried everything suggested on here and nothing at all has worked, it's an issue that's messing with everyone how come it hasn't been fixed yet

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