artehor Posted February 13, 2016 Share Posted February 13, 2016 I have problem,every time i open my game I input my password and enter the launching screen,and I wait,now normally that would last a couple of seconds or a minute,I tried today to log in a couple of times but it would allways block on the launching screen like the second screen after the one where you input your e-mail and password and then close on itself I think crashing.Any help? Link to comment Share on other sites More sharing options...
kittenesse Posted February 13, 2016 Share Posted February 13, 2016 Well, you could try restarting your computer, closing out of all apps, etc. If that doesn't work, I would send a ticket to NCSoft Support and they should get to you quickly. Link to comment Share on other sites More sharing options...
artehor Posted February 13, 2016 Author Share Posted February 13, 2016 How do you send a ticket? Link to comment Share on other sites More sharing options...
artehor Posted February 13, 2016 Author Share Posted February 13, 2016 oh ok thanks Link to comment Share on other sites More sharing options...
kittenesse Posted February 13, 2016 Share Posted February 13, 2016 https://support.bladeandsoul.com/hc/en-us This is where you go to send it, just let them know your issue. Personally, they usually get back to me within an hour or two, but sometimes they do take longer, especially since it's the weekend. D: They're understanding about issues and will do their best to help you. Link to comment Share on other sites More sharing options...
Todokin Posted February 13, 2016 Share Posted February 13, 2016 do you have antivirus running that may be causing an issue? Link to comment Share on other sites More sharing options...
artehor Posted February 13, 2016 Author Share Posted February 13, 2016 hmm I do why? Link to comment Share on other sites More sharing options...
Temjiu Posted February 13, 2016 Share Posted February 13, 2016 turn it off and see if that helps. If it does...you may want to find out which ports this game plays on, and manually allow those ports through your firewall. Link to comment Share on other sites More sharing options...
artehor Posted April 25, 2016 Author Share Posted April 25, 2016 thanks for he suggestion in the end i only needed to restart it Link to comment Share on other sites More sharing options...
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