Has anybody here created a support ticket and received a reply?

[toph1980]

Been waiting since Friday for customer service to reply to a ticket regarding some missing Master Pack items. Yet, I just found out on reddit regarding the update that broke the game that peeps issued a ticket 30min ago an already received a reply? Wtf?

[Hime]

Your issue may be a more difficult one thus a longer reply time. Try not to bump your ticket with a reply; it may further delay a response.

[toph1980]

I haven't, I'm just curious.

[aidinis50]

I believe i read in the game that you get some code or something that you need to activate on your ncsoft account for those items? im not sure myself i was supposed to get 20k points but i didn't. 

[Chevelle]

Yeah go to NCsoft and then under "My account" there is "Apply a code" And that's where you'll see you have to re-apply the pack code. :)

[Hime]

toph1980, send me a message with your ticket number.

[NightpoolWR]

Nope, not one reply here and that's submitting before HS even started. FYI for any forum mod/CS/CM that may be lurking...no, I did not send a ticket from this account. I know better than that :)

[CT]

I also want to ask are we supposed to get all the advertised Extended Booster Pack items and well, Premium Points? Cannot start game yet to verify but definitely missing the Master Founder Pack's 50 Dragon Trading Pouches.

[CosmicGlitter]

I got a reply to my ticket, but it was just a copy and paste "check the forums, we can't help you". seemed like an automated message, and did not address the issue directly at all.

[Mauve]

I sent a ticket and got a good reply moments later. 

Though, it was an easy problem to fix. 

 

4 hours ago, aidinis50 said:

I believe i read in the game that you get some code or something that you need to activate on your ncsoft account for those items? im not sure myself i was supposed to get 20k points but i didn't. 

please note that your points will automatically convert into "Rank 2" in the Hongmoon Store.