I did the same thing, they even greenligthed at first with the detail I gave them, I think they just backpedaled when they saw they sheerr amount of request they were getting and that would mean a lot of work so they just said "screw that, no restoration for anybody" and take the bad rep to the already f up NC reputation. This company is more incompetent by the day I mean I came back after a 2 year hiatus and things are worse than back in the day... why even bother.