Unable to play Blade & Soul, Stuck on black screen.

[RyuEx]

I was able to play it before, however when I try to open it today, it sends me to a black screen and just gets stuck there. Is there anyone that has experience this before and fixed it? I updated my graphic driver, restarted my computer and spent 1-2 hours reinstalling it back and still black screen.

[Hyunkel]

Hello,

 

Please don't hesitate contacting our Support team. They'll troubleshoot that issue with you. https://support.bladeandsoul.com/hc/en-us

 

🙏

[Yuki Kei]

@RyuEx

I still have this problem, you are not alone. I contacted support but after several analyzes they asked me to do, I gave up, a game shouldn't do that. However, I can tell you that the problem is random. Personally, by restarting the pc, the games finally open sometimes after 1 restart, sometimes 7. kek

 

If by some miracle the support finds a solution, can you come and let us know? thank you !

[RyuEx]

11 hours ago, Yuki Kei said:

@RyuEx

I still have this problem, you are not alone. I contacted support but after several analyzes they asked me to do, I gave up, a game shouldn't do that. However, I can tell you that the problem is random. Personally, by restarting the pc, the games finally open sometimes after 1 restart, sometimes 7. kek

 

If by some miracle the support finds a solution, can you come and let us know? thank you !

I contacted support a day ago, I done all the steps the support asked me to do which helped me fix the game.
To be honest, I have no idea what I did which means I cannot help other people. I am sorry for that.
The only solution from me is to contact support and do the steps, otherwise I can't do much lol.

I will wish you all the best in attempt to fix it.