Bug website support tickets + question revert item (reply)

[lolydragon]

Because the ticket was closed I have to reopen it this way.

I know it answers it but I can't see my ticket at all.

(small picture of my open cases)

https://ibb.co/MZF6vJR

 

Also normally you can get a confirmation email from a bot about the case, but I did not receive anything at all.

like:

Quote

Thanks for contacting us! Your request (ticket numbers, titel ticket) has been received, and is being reviewed by our Support team. etc.

I did not receive such a mail and because of this I assume my support ticket isn't send and just disappeared.
 

Best regards,

Munasagi

[PhoenixMitra]

Greetings Munasagi,

 

As mentioned in your other thread, Support may take up to 48 hours to reply. If you have not heard back from them by tomorrow, please reach out to Support directly using this email address: support@bladeandsoul.com to inquire if there might be an issue.