New Launcher Crashing

[Aion2BnS]

Since installing the new launcher, it seems to be hit and miss on whether the launcher will crash or not. I've already tried permitting it explicitly through the firewall.

 

Sometimes it crashes before it gets to the account selection screen.

Sometimes it crashes after entering the password.

Sometimes it crashes after clicking on 'Start Game'.

 

I'm running Win7 and the 64 bit client. It can take 4 or 5 attempts just to get the game to run. This is really starting to deter me from even logging in! No issues with the previous launcher.

Edited April 22, 2019 by Aion2BnS
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[PhoenixMitra]

Greetings Aion2BnS,

 

Please feel free to reach out to our Support team via the Support tab above for assistance.

[Aion2BnS]

Well it still can take multiple attempts just to log into the game. Error below.

 

Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    NCLauncher2.exe
  Problem Signature 02:    2.2.0.530
  Problem Signature 03:    5c9b0e2b
  Problem Signature 04:    protobuf-net
  Problem Signature 05:    2.0.0.668
  Problem Signature 06:    5249344c
  Problem Signature 07:    2a0
  Problem Signature 08:    f8
  Problem Signature 09:    System.IO.EndOfStreamException
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    2057
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
 

[PhoenixMitra]

Greetings Aion2Bns,

 

As mentioned before, your best course of action is to get our Support team involved to help you trouble shoot. You can submit a ticket via the Support tab above. 

 

Unfortunately, we are unable to help you with technical issues like this on the forums. Thank you for understanding!