Problem with Character alteration Vouchers

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I recently paid for my year membership which came with 4 vouchers, totally geat right! But no, Picked the new hairstyle on my SF and BD and was so excited to see how it turned out, but to my great disapointment buth haistyles reverted back to what they were. I would call this a bug a $125 bug, I would like my hairstyles and colors back. I sent a ticket and they sent me a voucher, so I tried again. Same darn thing, can someone help me please? Any GM out there, I paid good money and now feel jipped.

Thank you for you time

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Are you sure you do not have any hair costume or head costume on your character? those change the hair colors and styles.

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