How to report hacking when account ID itself has been changed?

[Kadrun]

Hey I play this game with my father, and his account has been hacked. ID & PW have been changed, thus he cannot submit any ticket via his original ID.

Is there any quick way for recovering or contacting any of NC Soft team? More the time goes, it will give more headache to get recovered to pre-hacked status.

[Mastersinner]

i had that happen to me had to make a new account to send a ticket got my account back eventually 

[Ooneka]

Greetings!

If you think your account may have been hacked, please report this by sending an email from the last-known mail associated with your NCSOFT account to support@bladeandsoul.com.