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About Ooneka

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    Community Moderator

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  1. Greetings! Please make sure you've opened a ticket that details the issue on the support page so it can be investigated further: https://support.bladeandsoul.com/hc/en-us Thank you for your feedback!
  2. Greetings! Please use the support section to report the issue and get help from the support team: https://support.bladeandsoul.com/hc/en-us
  3. Greetings! Sorry to hear about your purchasing issues. If you cannot file a ticket using our report features, please send an e-mail to our Support and they'll assist you further: support@bladeandsoul.com
  4. Greetings! Please keep your discussion civil by respecting the opinions, choices and experiences of all the participants. The Blade and Soul Community represents an incredibly diverse population, with members coming from a wide range of backgrounds and our Code of Conduct helps ensure these forums are a safe place for all of them. If you feel another member of the Community is violating our Code of Conduct, instead of replying in-kind, we ask that you report the post in question; a member of the moderation team will give it prompt review and take all appropriate action.
  5. Greetings! Sorry to hear about your login issues. You should send a ticket to the support here: https://support.bladeandsoul.com/hc/en-us/. If you are not able to do so or if you think your account may have been hacked, please report this by sending an email from the last-known mail associated with your NCSOFT account to support@bladeandsoul.com.
  6. Greetings! It is actually a known issue that is currently worked on :) Thank you for your feedback!
  7. Greetings! Unfortunately, there are no current plans about enabling again profile editing. Thank you for your understanding.
  8. Please remember to keep your conversation civil so our forums stay a welcoming place for everyone.
  9. Problèmes connus - 1 avril Il arrive que le coffre de tenue fantaisie ne permette pas d'obtenir d'objets Si vous rencontrez ce problème, n'hésitez pas à contacter notre service d'assistance La notification de demande d'ami n'apparaît pas à moins de relancer le client Les quêtes de défi journalier en JcJ ne suivent pas les horaires JcJ Problèmes connus - 22 janvier Voici les problèmes signalés suite à la mise à jour du 4e anniversaire de Blade & Soul (22 janvier 2020) : Un chevauchement graphique mineur a été constaté su
  10. Greetings, This issue has been escalated and is being looked at by our technical team. Thank you for your feedback!
  11. Greetings, Here is a quick guide to properly redeem your Lost Continent Explorer's pack:
  12. Bonjour ! Le code doit être activé sur la page du compte : https://shop.ncsoft.com/myshop/applyacode?serviceCode=54
  13. Exactly, if you signed up for the pack code, you need to go then on your account page to activate it: https://shop.ncsoft.com/myshop/applyacode?serviceCode=54
  14. Greetings! Please send a ticket to our support team so they can help you with your issue: https://support.bladeandsoul.com/hc/en-us
  15. Greetings! Please send a ticket to our support team so they can help you with your issue: https://support.bladeandsoul.com/hc/en-us
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