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FREE Gunslinger’s Satchel not applying


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On the 7th of this month the hotmail message appeared to register to get the gift, I did what they told me: I registered with my account, it sent me to "my account" and then to "unused serial code" where I activated the gunslinger satchel. they even sent me an email to tell me that I had activated it: https://ibb.co/d5TLB5
Today I entered with my account and all the characters and i dont have the satchel, so then I returned to my account to check what I had activated and it show me this: https://ibb.co/nQCfB5

so now I'm left without the content I've applied

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